Technician Desktop Support Analyst

DESCRIPTION:
Seeking a Specialist/Network Technician/Desktop Support Analyst who will be a very hands-on member of our technical support and implementation team.

SYSTEM/APPLICATION/NETWORK SUPPORT RESPONSIBILITIES

• Install, upgrade, support and troubleshoot Enterprise Applications
• Install, upgrade, support and troubleshoot Phone Issues (Both Desk and Mobile)
• Install, upgrade, configure and support firewalls, routers, and switches
• Ensure desktop computers interconnect seamlessly with diverse systems including Azure AD, device management, Office 365, file servers, email servers, application servers, and administrative systems
• Diagnose and quickly resolve a wide range of applications and networking problems to help minimize downtime
• Troubleshooting network connectivity in a LAN/WAN environment

• Install, upgrade, support and troubleshoot Windows and Microsoft Office and any other authorized desktop applications
• Install, upgrade, support, diagnose, troubleshoot, repair and maintain all hardware, software and equipment (including but not limited to PC, terminals, laptops, mobile devices, PDA’s, printers and scanners) to ensure optimal workstation performance
• Performs general preventative maintenance tasks on computers, laptops, printers, desktops, cell phones and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Safely package equipment for branches and arrange for the transport of the equipment

• Dealing with hardware and application support queries and issues reported to the support desk
• Provide user data and application recovery
• Email account administration, i.e., account creation and management and distribution lists on Office365
• User account administration, i.e., account creation and management and password resets on Active Directory
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Provides backup support and some Network Administration as needed
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues wherever required to resolve issues as quickly as possible
• Works with other team members regarding new branch builds and upgrades
• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures
• The person should be prepared / willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct.

Experience:

• 3-5yrs of hands-on configuring firewalls, routers, switches along with desktop support experience (or other directly relevant experience)

Education:

• Certificate, Associate's or Bachelor's degree in Computer Science/Information Systems (or related discipline) or IT experience with firewalls, routers, servers, switches.

Required work authorization:

• United States
• This is a full-time position.
• Entry level Salary
• You would need a car to travel to and from clients.
• Hours are 8:30-5pm Monday-Friday but some days you might have to work early and some days late, with the occasional Weekends.
• Critical thinker able to handle questions and solve problems on the spot
• Ability to provide great customer service and a positive attitude even in the toughest situations

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