Qureos Mentor

Cloud and Things

<div>Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector&rsquo;s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.? 
 
*This is an exempt position. Salary commensurate with experience* 
 
Job Title: Office Administrator / Receptionist 
Location: 11 Corporate Woods Blvd, Albany, New York (Fully Onsite) 
Duration: 36 Months (with potential for extension) 
Start Date: 7/6/26 
Hourly Rate: W2 $35 - $44/hour | Salary: $60,000 - $70,000/year 
Application Deadline: 6/23/26
 
 
Overview: 
 
We are seeking an Office Administrator / Receptionist who will support our Albany NY client. This fully onsite role serves as the face of the office, providing front desk, visitor management, office coordination, and administrative support for a large project office of up to 200+ staff. The selected candidate will help maintain a professional, secure, organized, and client-ready office environment while supporting project leadership, staff, guests, and vendors. 
 
Duties:
<ul><li>Provide administrative support for up to 200+ staff occupying the project office.
</li><li>Manage reception for visitors and guests, including greeting clients, vendors, and visitors, issuing visitor badges, maintaining visitor logs, and escorting confirmed guests when needed.
</li><li>Enforce standard office security procedures, manage security badging accessibility, issue temporary visitor passes, assist staff with badge issues, and maintain badge inventory.
</li><li>Manage incoming and outgoing mail and packages and submit maintenance requests to building management as needed.
</li><li>Operate workspace reservation software to manage conference room bookings and support office calendar coordination.
</li><li>Monitor and manage office supply inventory, replenish office and kitchen supplies, and maintain refreshment equipment in serviceable and clean condition.
</li><li>Maintain legal postings and support adherence to health and safety code policies and procedures as defined by Deloitte, the client, and building management.
</li><li>Address and triage building maintenance and technology-related requests and coordinate project-wide facility, health, and safety announcements with the PMO.
</li><li>Coordinate meetings for project leadership, including 3-5 Deloitte Partners and Managing Directors, and support conferences or department meetings as needed.
</li><li>Order and facilitate catered meals and coordinate logistics for office functions, meetings, conferences, entertainment, receptions, and dinner arrangements with minimal direction from project leaders.</li></ul> 
 
 
Mandatory Qualifications:
<ul><li>2-5 years of receptionist experience.
</li><li>3+ years of work experience as a receptionist for a large office or as an administrative assistant supporting high-level executives or C-suite executives.
</li><li>Must be able to work fully onsite Albany, New York, Monday through Friday, 8:00 AM-5:00 PM, totaling 45 hours per week.
</li><li>2+ years&rsquo; experience with Microsoft Outlook, Word, Excel, and PowerPoint.
</li><li>Excellent interpersonal and communication skills with the ability to provide exceptional customer service to Deloitte staff and clients.
</li><li>Ability to anticipate problems, take initiative, prioritize, multi-task, and demonstrate excellent time management.
</li><li>Ability to work well in a team environment and adapt to new procedures, sudden schedule changes, or rapidly evolving project requirements.
</li></ul>
 
Desirable Qualifications:
<ul><li>Ability to coordinate complex meeting logistics across time zones, book meeting rooms, anticipate conflicts, and resolve them proactively.
</li><li>Experience supporting large project offices, professional services environments, or executive leadership teams.
</li><li>Experience coordinating office functions, catered meals, conferences, receptions, and other event logistics.
</li></ul>
 
What We Offer:
<ul><li>Opportunities to lead impactful transformations in complex infrastructures.
</li><li>Engagement with high-profile initiatives, supporting meaningful change.
</li><li>A collaborative environment that values ownership, initiative, and continuous learning.
</li></ul>
 
Ready to make a difference? 
 
We&rsquo;re eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects. 
 
 
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,?color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. 
 
AI-Assisted Resume Evaluation Notice 
Cloud and Things &ndash; Talent Management 
 
Notice to Candidates 
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals. 
 
How AI Is Used 
Our AI tools assist by:
<ul><li>Analyzing resumes against job requirements
</li><li>Supporting our recruiters in candidate data evaluation
</li><li>Ensuring consistent review standards across all applications
</li><li>Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation. 
</li></ul>Your Data and Privacy 
 
Cloud and Things Data Handling:
<ul><li>Your information is processed securely and used exclusively for recruitment purposes
</li><li>Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
</li><li>You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com
</li><li>All personal information is handled confidentially in accordance with our privacy policy
</li></ul>
 
AI Tool Data Processing:
<ul><li>AI processing data is retained for a maximum of 90 days, after which it is deleted
</li><li>All data sent to AI tools is encrypted in transit and at rest
</li><li>AI tools comply with applicable privacy laws including GDPR and CCPA
</li><li>Personal data is anonymized or minimized wherever possible during AI processing
</li></ul>
 
Your Participation 
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.</div>

Receptionist

<div>Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector&rsquo;s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.? 
 
*This is an exempt position. Salary commensurate with experience* 
 
Job Title: Business Analyst 
Location: Albany, NY 12033 (Hybrid) 
Duration: 1 year (with potential for extension) 
Start Date: 09/01/2026 
Hourly Rate: W2 $65 - $90/hour 
Application Deadline: 06/25/2026 
 
 
Overview: 
 
We are seeking a Business Analyst who will support our NYS client. The Business Analyst will support complex Consolidated Funding Application (CFA) functionality, including programs, questions, workflows, user roles, reporting, and applicant processes. This role will be working closely with business stakeholders and technical teams to gather requirements, translate business processes into system workflows, and support testing, UAT, and implementation activities. 
 
 
Duties:
<ul><li>Facilitate stakeholder sessions with business users, program teams, and technical teams to understand CFA business processes and system needs.
</li><li>Gather, document, and validate business requirements for programs, questions, workflows, user roles, permissions, reporting, and applicant-facing processes.
</li><li>Translate business processes into system workflows, user stories, functional requirements, acceptance criteria, and supporting documentation.
</li><li>Support analysis of application portal functionality, workflow configuration, reporting needs, and role-based access requirements.
</li><li>Partner with development, testing, and implementation teams to clarify requirements, review solution designs, and support issue resolution.
</li><li>Support testing, UAT planning, test execution, defect triage, implementation readiness, and post-implementation validation activities.</li></ul> 
 
 
Mandatory Qualifications:
<ul><li>5+ years of business analysis experience supporting enterprise application implementations.
</li><li>Experience gathering, documenting, and validating business requirements.
</li><li>Experience translating business processes into system workflows, user stories, functional requirements, and acceptance criteria.
</li><li>Ability to facilitate stakeholder sessions with business users and technical teams.
</li><li>Experience supporting testing, UAT, and implementation activities.</li></ul> 
 
 
Desirable Qualifications:
<ul><li>Experience with application portals, workflow systems, reporting requirements, and user roles/permissions.
</li><li>Experience supporting public sector, grants management, funding application, or similar government program systems.
</li><li>Familiarity with cloud-based enterprise application implementations and configurable workflow solutions.
</li><li>Strong written communication, documentation, analytical, and stakeholder management skills.</li></ul> 
 
 
Educational &amp; Certification Requirements:
<ul><li>Bachelor&rsquo;s degree in Business Administration, Information Technology, Computer Science, or a related field preferred. Equivalent professional experience may be considered in lieu of a degree.
</li><li>Business analysis, Agile, or project management certifications are a plus.</li></ul> 
 
 
What We Offer:
<ul><li>Opportunities to lead impactful transformations in the public sector infrastructure.
</li><li>Engagement with high-profile government initiatives, supporting meaningful change.
</li><li>Professional development through exposure to innovative Agile practices and leadership collaboration.
</li><li>A collaborative environment that values ownership, initiative, and continuous learning.
</li></ul>
 
Ready to make a difference? 
 
We&rsquo;re eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects. 
 
 
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,?color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. 
 
AI-Assisted Resume Evaluation Notice 
Cloud and Things &ndash; Talent Management 
 
Notice to Candidates 
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals. 
 
How AI Is Used 
Our AI tools assist by:
<ul><li>Analyzing resumes against job requirements
</li><li>Supporting our recruiters in candidate data evaluation
</li><li>Ensuring consistent review standards across all applications
</li><li>Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation. 
</li></ul>Your Data and Privacy 
 
Cloud and Things Data Handling:
<ul><li>Your information is processed securely and used exclusively for recruitment purposes
</li><li>Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
</li><li>You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com
</li><li>All personal information is handled confidentially in accordance with our privacy policy
</li></ul>
 
AI Tool Data Processing:
<ul><li>AI processing data is retained for a maximum of 90 days, after which it is deleted
</li><li>All data sent to AI tools is encrypted in transit and at rest
</li><li>AI tools comply with applicable privacy laws including GDPR and CCPA
</li><li>Personal data is anonymized or minimized wherever possible during AI processing
</li></ul>
 
Your Participation 
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.</div>

Business Analyst

<div>Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector's IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.? 

 
*This is an exempt position. Salary commensurate with experience* 
 
Job Title: Identity and Access Management (IAM) Engineer 
Location: Brooklyn, NY - Hybrid (3 Days onsite/2 Remote) 
Employment Type: Full Time 
Duration: (with potential for extension) 1 Year with Extensions 
Start Date: 8/1/26 
Hourly Rate: W2: $70-$83/hour 
Application Deadline: 6/22/26 
 
Overview: 
<div>We are seeking an Identity and Access Management (IAM) Engineer who will support our NYC client. This role will provide engineering, administration, and Tier 2/3 support across 311 cloud and on-premises infrastructure, Active Directory, Entra ID, ManageEngine BSP, and IAM operations. The selected candidate will help maintain secure identity services and provide off-hours support as needed to support 24x7 operational coverage.</div>
 
Tasks:
<ul><li>Active Directory Engineering and Administrator &ndash; 30%
</li><li>Entra AD Engineering and Administrator &ndash; 40 %
</li><li>MEBSE Engineering and Administrator &ndash; 20%
</li><li>IAM T2 Technical Support &ndash; 10%
</li></ul>
 
Duties:
<ul><li>Provide IAM engineering and operational support for 311 cloud and on-premises infrastructure.
</li><li>Perform Active Directory engineering and administration, including identity, access, directory, and authentication support.
</li><li>Manage Entra ID engineering and administration activities, including configuration, troubleshooting, and support.
</li><li>Support ManageEngine BSP engineering and administration for IAM-related operations and service delivery.
</li><li>Deliver Tier 2 and Tier 3 IAM technical support, resolving escalated access, authentication, and account issues.
</li><li>Participate in 24x7 operational support coverage, including off-hours calls as needed.
</li></ul>
 
Mandatory Qualifications:
<ul><li>12+ years experience of hands-on experience designing, implementing, and maintaining robust IAM solutions.
</li><li>Demonstrated expertise with Active Directory, Entra ID, LDAP, SAML, and OAuth.
</li><li>Proven track record successfully delivering projects involving complex technical subjects and tasks.
</li><li>Deep understanding of RBAC methodologies.
</li><li>Strong analytical and troubleshooting skills.
</li><li>Ability to translate business requirements into technical solutions.
</li><li>Excellent communication and collaboration abilities to work effectively across diverse teams and stakeholders.
</li></ul>
 
Desirable Qualifications:
<ul><li>PowerShell scripting experience.
</li><li>Entra/Azure Active Directory experience.
</li><li>Browser controls experience.
</li><li>Experience supporting hybrid cloud and on-premises identity environments.</li></ul> 
 
 
What We Offer:
<ul><li>Opportunities to lead impactful transformations in the public sector infrastructure.
</li><li>Engagement with high-profile government initiatives, supporting meaningful change.
</li><li>A collaborative environment that values ownership, initiative, and continuous learning.
</li></ul>
 
Ready to make a difference? 
 
We&rsquo;re eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects. 
 
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,?color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. 
 
AI-Assisted Resume Evaluation Notice 
Cloud and Things &ndash; Talent Management 
 
Notice to Candidates 
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals. 
 
How AI Is Used 
Our AI tools assist by:
<ul><li>Analyzing resumes against job requirements
</li><li>Supporting our recruiters in candidate data evaluation
</li><li>Ensuring consistent review standards across all applications
</li><li>Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation. 
</li></ul>Your Data and Privacy 
 
Cloud and Things Data Handling:
<ul><li>Your information is processed securely and used exclusively for recruitment purposes
</li><li>Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
</li><li>You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com
</li><li>All personal information is handled confidentially in accordance with our privacy policy
</li></ul>
 
AI Tool Data Processing:
<ul><li>AI processing data is retained for a maximum of 90 days, after which it is deleted
</li><li>All data sent to AI tools is encrypted in transit and at rest
</li><li>AI tools comply with applicable privacy laws including GDPR and CCPA
</li><li>Personal data is anonymized or minimized wherever possible during AI processing
</li></ul>
 
Your Participation 
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.</div>

Identity and Access Management (IAM) Engineer

<div>Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector&rsquo;s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.? 
 
*This is an exempt position. Salary commensurate with experience* 
 
Overview: 
Location: Hybrid &ndash; Albany, NY 
Salary: $105,000 - $115,000 
 
We are seeking a Automation Engineer who will support our NYS client with critical system upgrades, modernization efforts, and Salesforce integration initiatives. This role is responsible for designing and implementing scalable automation solutions that improve quality, reliability, and compliance across the software development lifecycle. The ideal candidate will combine strong Salesforce platform knowledge with experience in automated testing, process optimization, and stakeholder collaboration. 
 
Duties:
<ul><li>Design and implement sustainable, scalable automation solutions to meet and exceed organizational, program, and project quality objectives
</li><li>Discover and eliminate quality problems by gathering requirements and implementing automated process controls
</li><li>Create end-to-end automated scenario testing across systems, identifying risk areas and dependencies early in the development lifecycle
</li><li>Review business and technical requirements to define automation scope, test coverage, and validation strategies
</li><li>Develop comprehensive test strategies that address both functional and non-functional requirements
</li><li>Create and maintain key project deliverables ensuring final product quality and robust quality assurance/quality control (QA/QC) processes
</li><li>Support audit-friendly testing scenarios and compliance validation often required in public sector implementations
</li><li>Validate and execute automated test cases across platform standard functionality (workflow automation, validation rules, security models)
</li><li>Implement automated validation for specialized workflow components (OmniScripts, FlexCards, DataRaptors/DataMappers)
</li><li>When required, perform hands-on test preparation, execution, and automation across various products and testing frameworks
</li><li>Guide consultative engagements with stakeholders on their quality assurance and process automation challenges
</li><li>Act as automation domain lead by coordinating and aligning work of multiple internal and third-party QA resources
</li><li>Maintain close alignment with project and engagement managers to support planning and implementation in collaboration with immediate and extended teams
</li></ul>Mandatory Qualifications:
<ul><li>Certifications:
<ul><li>Salesforce Certified Administrator
</li><li>Salesforce Certified App Builder
</li><li>Salesforce Certified Advanced Administrator
</li></ul></li><li>7+ years of experience working on complex projects with 2 or more years in a leadership role as a Automation Engineer
</li><li>3+ years of Salesforce development experience using various Salesforce products (e.g. Service Cloud, Data Cloud , CRM/Case Management etc).
</li><li>3+ years of experience in configuring and customizing Salesforce solutions using declarative tools (Flows, OmniStudio, Validation Rules) and Apex/LWC where needed to automate business process and case management processes.
</li><li>2+ years of experience in of platform data architecture (Objects, Relationships, Schema).
</li><li>2+ years of experience in security models (Profiles, Permission Sets, Object-Level Security, Field-Level Security, Sharing Rules).
</li><li>2+ years of experience with one or more enterprise test automation tools (Provar, Selenium WebDriver, SmartBear) Other Salesforce-compatible automation frameworks.
</li><li>2+ years of experience with custom programming languages (Apex) from a consumer and testing perspective.
</li><li>2+ years of experience with modern web component frameworks (Lightning Web Components) for validation testing.
</li><li>2+ years of experience testing and validating custom component behavior, integration points, and user interactions.
</li><li>2+ years of experience testing OmniStudio components (OmniScripts, FlexCards, DataRaptors/DataMappers).
</li></ul>
 
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,?color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. 
 
AI-Assisted Resume Evaluation Notice 
Cloud and Things &ndash; Talent Management 
 
Notice to Candidates 
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals. 
 
How AI Is Used 
Our AI tools assist by:
<ul><li>Analyzing resumes against job requirements
</li><li>Supporting our recruiters in candidate data evaluation
</li><li>Ensuring consistent review standards across all applications
</li></ul>Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation. 
 
Your Data and Privacy 
 
Cloud and Things Data Handling:
<ul><li>Your information is processed securely and used exclusively for recruitment purposes
</li><li>Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
<ul><li>You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com
</li></ul></li><li>All personal information is handled confidentially in accordance with our privacy policy
</li></ul>
 
AI Tool Data Processing:
<ul><li>AI processing data is retained for a maximum of 90 days, after which it is deleted
</li><li>All data sent to AI tools is encrypted in transit and at rest
</li><li>AI tools comply with applicable privacy laws including GDPR and CCPA
</li><li>Personal data is anonymized or minimized wherever possible during AI processing
</li></ul>
 
Your Participation 
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.</div>

Automation Engineer - (Required - Salesforce Certified Advanced Administrator)

<div>Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector&rsquo;s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.? 
 
*This is an exempt position. Salary commensurate with experience* 
 
Overview: 
Location: Hybrid &ndash; Brooklyn, NY 
Salary: $125,000 - $135,000 
 
We are seeking a Business Analyst who will support our client with capturing business requirements for 311 CSMS to support enhancement and defect fixes. This role will is expected to lead requirements gathering, translate business needs into clear functional designs, and ensure Microsoft Dynamics CRM solutions meet both technical requirements and end-user expectations across enhancements, defect fixes, testing, and delivery. The ideal candidate for this role is a highly experienced Dynamics CRM professional with strong SDLC and multi-channel solution experience, excellent communication and documentation skills, and the confidence to work independently while collaborating effectively with both business and technical stakeholders. 
 
Duties:
<ul><li>Provide Subject Matter Expertise in Microsoft Dynamics CRM.
</li><li>Understand the business needs, elicit and document business requirements
</li><li>Conceptualize and design best-practice solutions that leverage product and industry knowledge, as directed by requirements.
</li><li>Communicate requirements and designs to business, development, testing and training teams; manage updates.
</li><li>Provide insight into designs, verify test conditions and assist with User Acceptance Testing and Demonstrations.
</li><li>Validate that the application fulfils requirements and meets end user expectations.
</li><li>Manage defect triage during internal and external testing events.
</li><li>Develop and maintain any additional supplemental documentation, artifacts and deliverables generated in the Analysis &amp; Design phase, as dictated by project/product methodologies, standards and guidelines.
</li><li>Work with project managers, product managers and product owners to obtain consensus and signoff on requirements deliverables.
</li></ul>
 
Mandatory Qualifications:
<ul><li>8+ years of relevant experience working with Microsoft Dynamics CRM.
</li><li>5+ years of experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.).
</li><li>2+ years of experience developing requirements for multi-channel solution (ex. CRM application, online Portal, native Mobile Apps (iOS, Android)).
</li><li>Deep know-how and proven record of Microsoft Dynamics CRM implementation life-cycle (participated in at least two implementations).
</li><li>Strong knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration etc.).
</li><li>Experience developing and employing functional project artifacts (Solution Designs, Use Cases, User Stories, Requirements Definitions, Process Definitions, User interface Design).
</li><li>Excellent oral and written communication/soft skills and the ability to clearly articulate to all project members and stakeholders; works well with technical and non-technical resources.
</li><li>Experience using SDLC management systems (like Azure DevOps) to capture and document requirements.
</li><li>Proficient using standard project tools including Microsoft Project, Excel and PowerPoint.
</li><li>Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.).
</li></ul>
 
Desirable Qualifications:
<ul><li>Experience with Power Pages (Microsoft Dynamics Portal).
</li><li>Experience in performing Analysis and Design on large systems integration projects with multiple organizations.
</li><li>Experience with cloud-based CRM solutions.
</li><li>Strong writing skills.
</li><li>Microsoft Dynamics CRM certification(s).
</li><li>Should be organized and good at managing deliverables, meeting notes, presentations and other documentation/communications.
</li><li>Knowledge of NYC Government culture.
</li></ul>
 
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,?color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. 
 
AI-Assisted Resume Evaluation Notice 
Cloud and Things &ndash; Talent Management 
 
Notice to Candidates 
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals. 
 
How AI Is Used 
Our AI tools assist by:
<ul><li>Analyzing resumes against job requirements
</li><li>Supporting our recruiters in candidate data evaluation
</li><li>Ensuring consistent review standards across all applications
</li></ul>Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation. 
 
Your Data and Privacy 
 
Cloud and Things Data Handling:
<ul><li>Your information is processed securely and used exclusively for recruitment purposes
</li><li>Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
<ul><li>You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com
</li></ul></li><li>All personal information is handled confidentially in accordance with our privacy policy
</li></ul>
 
AI Tool Data Processing:
<ul><li>AI processing data is retained for a maximum of 90 days, after which it is deleted
</li><li>All data sent to AI tools is encrypted in transit and at rest
</li><li>AI tools comply with applicable privacy laws including GDPR and CCPA
</li><li>Personal data is anonymized or minimized wherever possible during AI processing</li></ul> 
 
Your Participation 
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.</div>

Business Analyst - (Microsoft Dynamics CRM)