Business Analyst - (Microsoft Dynamics CRM)

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.?

*This is an exempt position. Salary commensurate with experience*

Overview:
Location: Hybrid – Brooklyn, NY
Salary: $125,000 - $135,000

We are seeking a Business Analyst who will support our client with capturing business requirements for 311 CSMS to support enhancement and defect fixes. This role will is expected to lead requirements gathering, translate business needs into clear functional designs, and ensure Microsoft Dynamics CRM solutions meet both technical requirements and end-user expectations across enhancements, defect fixes, testing, and delivery. The ideal candidate for this role is a highly experienced Dynamics CRM professional with strong SDLC and multi-channel solution experience, excellent communication and documentation skills, and the confidence to work independently while collaborating effectively with both business and technical stakeholders.

Duties:

• Provide Subject Matter Expertise in Microsoft Dynamics CRM.
• Understand the business needs, elicit and document business requirements
• Conceptualize and design best-practice solutions that leverage product and industry knowledge, as directed by requirements.
• Communicate requirements and designs to business, development, testing and training teams; manage updates.
• Provide insight into designs, verify test conditions and assist with User Acceptance Testing and Demonstrations.
• Validate that the application fulfils requirements and meets end user expectations.
• Manage defect triage during internal and external testing events.
• Develop and maintain any additional supplemental documentation, artifacts and deliverables generated in the Analysis & Design phase, as dictated by project/product methodologies, standards and guidelines.
• Work with project managers, product managers and product owners to obtain consensus and signoff on requirements deliverables.

Mandatory Qualifications:

• 8+ years of relevant experience working with Microsoft Dynamics CRM.
• 5+ years of experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.).
• 2+ years of experience developing requirements for multi-channel solution (ex. CRM application, online Portal, native Mobile Apps (iOS, Android)).
• Deep know-how and proven record of Microsoft Dynamics CRM implementation life-cycle (participated in at least two implementations).
• Strong knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration etc.).
• Experience developing and employing functional project artifacts (Solution Designs, Use Cases, User Stories, Requirements Definitions, Process Definitions, User interface Design).
• Excellent oral and written communication/soft skills and the ability to clearly articulate to all project members and stakeholders; works well with technical and non-technical resources.
• Experience using SDLC management systems (like Azure DevOps) to capture and document requirements.
• Proficient using standard project tools including Microsoft Project, Excel and PowerPoint.
• Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.).

Desirable Qualifications:

• Experience with Power Pages (Microsoft Dynamics Portal).
• Experience in performing Analysis and Design on large systems integration projects with multiple organizations.
• Experience with cloud-based CRM solutions.
• Strong writing skills.
• Microsoft Dynamics CRM certification(s).
• Should be organized and good at managing deliverables, meeting notes, presentations and other documentation/communications.
• Knowledge of NYC Government culture.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,?color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

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Cloud and Things – Talent Management

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