Abrar Admin

Coconut Waikiki Hotel

Position: Front Desk HostDepartment: Front OfficeJob Overview: Responsible for providing quality guest service as it pertains to checking in/out of hotel guests, answering phone calls, making reservations, and delivering exceptional service to guests, employees and vendors. Demands accuracy with daily accounting procedures.Reports To: Front Desk Supervisor, Front Office Manager Key Relationships Internal: Front Desk staff, Housekeeping staff, Executive Housekeeper, Maintenance staff, Sales staff, Accounting staff, ownersExternal: Guests, Vendors, Service Providers, ColleaguesQualifications: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.Education/Experience Requirements:<ul><li>High school graduate, some college.</li><li>Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors.</li><li>Ability to accurately compute and manipulate mathematical calculations.</li><li>Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and minimum amount of supervision.</li><li>Previous experience in cash handling.</li><li>Computer knowledge in Windows environment as well as proficiency in property management system.</li><li>Experience with cost controls and yield management</li><li>Ability to work a variety of varying schedules.</li><li>Punctuality and regular and reliable attendance.</li><li>Interpersonal skills and the ability to work well with co-workers and the public.</li><li>Desired Skills/Aptitudes: </li><li>College degree</li><li>Ability to communicate in a second language.</li></ul>Essential Physical Abilities: Endure various physical movements throughout the work area. Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and carry or otherwise move packages, boxes, and luggage.Essential Job Functions: *<ul><li>Check-in and check-out hotel guests in a confident, professional, and friendly manner</li><li>Proactively ensure guest satisfaction with accommodations as well as offer any assistance.</li><li>Anticipate guests' needs, respond promptly, and acknowledge all guests</li><li>Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.</li><li>Review arrivals noting special requests and blocking rooms</li><li>Complete all items as listed on shift checklists.</li><li>Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.</li><li>Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.</li><li>Maintain complete knowledge of all hotel services, features, amenities and services</li><li>Offer detailed information on the voice mail system to callers and guests wishing to leave messages.</li><li>Accept and record wake-up call requests.</li><li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).</li><li>Meet with departing Front Desk Host to review business status, log-book and follow-up items.</li><li>Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.</li><li>Knowledgeable of hotel fire and emergency procedures.</li><li>Keep the front desk as well as lobby areas clean and well organized.</li></ul>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.FLSA Status: Non-Exempt; Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee&rsquo;s supervisor or the Hotel Manager. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.AT-WILL EMPLOYMENT: The relationship between Coconut Waikiki Hotel and the employee is for an unspecified term and is considered &ldquo;at will&rdquo;. This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including , but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work.Pay: From $21.63 per hourShift availability:<ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Honolulu, HI 96815 (Preferred)</li></ul>Work Location: In person

Front Desk Host

Join Coconut Waikiki Hotel and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Coconut Waikiki Hotel

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Front Desk Host