Front Desk Host

Position: Front Desk Host

Department: Front Office

Job Overview: Responsible for providing quality guest service as it pertains to checking in/out of hotel guests, answering phone calls, making reservations, and delivering exceptional service to guests, employees and vendors. Demands accuracy with daily accounting procedures.

Reports To: Front Desk Supervisor, Front Office Manager
Key Relationships
Internal: Front Desk staff, Housekeeping staff, Executive Housekeeper, Maintenance staff, Sales staff, Accounting staff, owners

External: Guests, Vendors, Service Providers, Colleagues

Qualifications: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Education/Experience Requirements:

• High school graduate, some college.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors.
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and minimum amount of supervision.
• Previous experience in cash handling.
• Computer knowledge in Windows environment as well as proficiency in property management system.
• Experience with cost controls and yield management
• Ability to work a variety of varying schedules.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Desired Skills/Aptitudes:
• College degree
• Ability to communicate in a second language.

Essential Physical Abilities: Endure various physical movements throughout the work area. Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and carry or otherwise move packages, boxes, and luggage.Essential Job Functions:
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• Check-in and check-out hotel guests in a confident, professional, and friendly manner
• Proactively ensure guest satisfaction with accommodations as well as offer any assistance.
• Anticipate guests' needs, respond promptly, and acknowledge all guests
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Review arrivals noting special requests and blocking rooms
• Complete all items as listed on shift checklists.
• Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
• Maintain complete knowledge of all hotel services, features, amenities and services
• Offer detailed information on the voice mail system to callers and guests wishing to leave messages.
• Accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
• Meet with departing Front Desk Host to review business status, log-book and follow-up items.
• Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
• Knowledgeable of hotel fire and emergency procedures.
• Keep the front desk as well as lobby areas clean and well organized.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

FLSA Status: Non-Exempt; Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the Hotel Manager. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.

AT-WILL EMPLOYMENT: The relationship between Coconut Waikiki Hotel and the employee is for an unspecified term and is considered “at will”. This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including , but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work.

Pay: From $21.63 per hour

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Honolulu, HI 96815 (Preferred)

Work Location: In person