Qureos Mentor

Coforge

Coforge is a global digital services and solutions provider that integrates AI engineering with extensive industry expertise to create impactful business solutions for leading enterprises. With a workforce of over 45,000 professionals, Coforge specializes in delivering AI-led business process solutions across various sectors, including banking, healthcare, and travel, ensuring that organizations can effectively harness the power of AI to enhance performance and drive innovation.

AI Engineer -Practitioners who build and deploy AI models and agentic workflows in production, including prompt engineering, fine-tuning, RAG pipelines, and AI-infused application development. These individuals design, develop, customize, and implement AI solutions for others to use. Technology - Java, Frontend and QE (Playwright).
 We are seeking an experiencedAI Engineer to design, develop, and deploy AI-powered applications and agentic workflows into production environments. The ideal candidate will have hands-on expertise in building AI solutions using Large Language Models (LLMs), Retrieval Augmented Generation (RAG), prompt engineering, AI orchestration frameworks, and modern application development practices.
 This role requires a combination ofAI engineering, Java development, Frontend development, and Quality Engineering (Playwright) to deliver scalable, reliable, and enterprise-grade AI solutions.
 
Key Responsibilities
 
AI Solution Development
 
<ul>
<li>Design, develop, and deploy AI-powered applications using modern LLM technologies.</li>
<li>Build and implement agentic workflows leveraging AI agents, orchestration frameworks, and automation platforms.</li>
<li>Develop Retrieval-Augmented Generation (RAG) pipelines using vector databases and enterprise knowledge sources.</li>
<li>Perform prompt engineering, prompt optimization, and model evaluation to improve AI solution accuracy and reliability.</li>
<li>Fine-tune foundation models where applicable to meet business-specific requirements.</li>
<li>Integrate AI capabilities into existing enterprise applications and platforms.</li>
<li>Monitor, optimize, and maintain AI systems in production environments.</li>
</ul>
Application Development
 
<ul>
<li>Develop backend services and APIs using Java-based frameworks.</li>
<li>Build responsive and scalable frontend applications to deliver AI-driven user experiences.</li>
<li>Collaborate with architects, product owners, and business stakeholders to translate requirements into technical solutions.</li>
<li>Implement integrations with internal and external systems through APIs and microservices.</li>
</ul>
Quality Engineering Testing
 
<ul>
<li>Develop automated test strategies for AI-enabled applications.</li>
<li>Design and execute UI and API automation using Playwright.</li>
<li>Validate AI outputs through functional, regression, and performance testing.</li>
<li>Establish test frameworks and quality gates for AI solutions deployed in production.</li>
<li>Ensure security, performance, and reliability standards are met.</li>
</ul>
Collaboration Innovation
 
<ul>
<li>Work closely with AI Architects, Data Scientists, Product Teams, and Business SMEs.</li>
<li>Stay current with emerging AI technologies, frameworks, and industry best practices.</li>
<li>Contribute to AI governance, responsible AI practices, and solution documentation.</li>
</ul>
Required Skills
 
AI GenAI
 
<ul>
<li>Prompt Engineering</li>
<li>Large Language Models (OpenAI, Azure OpenAI, Anthropic, Gemini, etc.)</li>
<li>Agentic AI Frameworks</li>
<li>Retrieval-Augmented Generation (RAG)</li>
<li>Vector Databases</li>
<li>Model Evaluation and Optimization</li>
<li>Fine-tuning Concepts</li>
<li>AI Application Development</li>
<li>AI Orchestration Frameworks (LangChain, LangGraph, Semantic Kernel, CrewAI, AutoGen, etc.)</li>
</ul>
Backend Development
 
<ul>
<li>Java 8+/11+/17+</li>
<li>Spring Boot</li>
<li>REST APIs Microservices Architecture</li>
<li>API Integration</li>
</ul>
Frontend Development
 
<ul>
<li>React.js / Angular / Modern JavaScript Frameworks</li>
<li>HTML5, CSS3, JavaScript, TypeScript</li>
</ul>
Quality Engineering
 
<ul>
<li>Playwright Automation</li>
<li>API Testing</li>
<li>Test Automation Framework Design</li>
<li>Functional Regression Testing</li>
<li>CI/CD Testing Practices</li>
</ul>
Cloud DevOps
 
<ul>
<li>Azure / AWS / GCP</li>
<li>Docker Kubernetes</li>
<li>CI/CD Pipelines</li>
<li>Git, GitHub, Azure DevOps</li>
</ul>

AI Engineer

Job Role -Call center Team lead Location -Onsite (South Charleston, WV) Pay Rate -$22/hr + benefits Shift Timing -Monday to Friday between 8:00 AM to 8:00 PM EST We at Coforge are urgently seeking a Call center Team lead with below skillset <ul><li>Previous experience leading teams in a Contact Center or Insurance Operations environment.</li><li>Strong knowledge of customer service operations, claims servicing, policy administration, and regulatory compliance.</li><li>Proven leadership, coaching, and people management skills.</li><li>Excellent communication, problem-solving, and decision-making abilities.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Proficiency in contact center metrics, reporting tools, and workforce management practices.</li></ul>Key Responsibilities People Performance Management <ul><li>Lead, coach, and mentor a team of Contact Center agents handling inbound and outbound calls, emails, and chats.</li><li>Conduct regular one-on-one coaching sessions, performance reviews, and corrective action plans as required.</li><li>Support agent development through training on insurance products, underwriting fundamentals, claims processes, and customer service best practices.</li><li>Drive employee engagement, team morale, retention, and succession planning initiatives.</li><li>Establish clear performance expectations and accountability for KPIs, behaviors, and compliance standards.</li><li>Conduct performance calibrations, coaching reviews, and talent development planning.</li></ul>Contact Center Operations Compliance <ul><li>Ensure adherence to insurance regulations, licensing requirements, HIPAA, PCI, and data privacy standards, where applicable.</li><li>Reinforce compliance with approved scripts, disclosures, call flows, documentation, and audit requirements.</li><li>Identify and escalate regulatory, compliance, or operational risks to management in a timely manner.</li><li>Collaborate with Compliance and Quality Assurance teams to address audit findings and implement corrective actions.</li><li>Promote a culture of compliance and continuous improvement across the team.</li></ul>Quality Customer Experience <ul><li>Ensure accurate and consistent communication regarding policies, coverage, billing, endorsements, and claims.</li><li>Partner with QA teams to improve call quality, documentation accuracy, and compliance performance.</li><li>Drive First Call Resolution (FCR) while maintaining service quality and regulatory compliance.</li><li>Handle customer escalations and complex cases with professionalism and effective resolution.</li><li>Foster a customer-centric environment focused on delivering outstanding service experiences.</li></ul>Operational Management <ul><li>Own and drive performance against key operational metrics, including Service Level, Quality, Accuracy, CSAT, Productivity, and Compliance.</li><li>Monitor schedule adherence, attendance, and workforce productivity.</li><li>Track and analyze real-time and historical KPIs such as:</li><li>Average Handle Time (AHT)</li><li>Customer Satisfaction (CSAT)</li><li>Quality Scores</li><li>Conversion Rates</li><li>Accuracy Metrics</li><li>Compliance Scores</li><li>Support workload management during peak business periods, including renewals, open enrollment, and catastrophe events.</li><li>Partner with Workforce Management (WFM) to optimize staffing, scheduling, and capacity planning.</li><li>Ensure operational readiness by proactively identifying and addressing process, staffing, or performance challenges.</li><li>Prepare and present performance reports, operational insights, and improvement recommendations to leadership.</li></ul>

TEAM LEADER

Key Responsibilities
 1. Temenos T24 Functional Expertise
 
<ul>
<li>Perform testing across key T24 modules: Accounts, Funds Transfer, Loans, Deposits, Payments, and Customer Management</li>
<li>Validateretail and corporate banking workflows, including lending, deposits, and transaction processing</li>
<li>Understand and testT24 architecture, environments, and version upgrades</li>
<li>Work withOFS (Open Financial Services) messages for data validation and integration testing</li>
</ul>
2. Testing QA Activities
 
<ul>
<li>Design and executefunctional, regression, integration, and system testing for T24 applications</li>
<li>PerformAPI testing for T24 integrations with external systems</li>
<li>Validateend-to-end banking transactions across multiple systems</li>
<li>Prepare and managetest data within T24 environments</li>
<li>Execute and monitorbatch processes and COB (Close of Business) activities</li>
</ul>
3. Automation Tools
 
<ul>
<li>Develop and maintaintest automation frameworks using tools likeSelenium or Playwright</li>
<li>Integrate automation suites with CI/CD pipelines for continuous testing</li>
<li>Supporttest coverage improvement and regression optimization</li>
</ul>
4. Agile Collaboration
 
<ul>
<li>Participate inAgile ceremonies (Sprint planning, stand-ups, retrospectives)</li>
<li>Work closely with cross-functional teams includingT24 developers, architects, and business stakeholders</li>
<li>Supportrelease validation, UAT, and production readiness</li>
</ul>
Required Skills Qualifications
 
<ul>
<li>Strong hands-on experience inTemenos T24 (Transact) testing</li>
<li>In-depth knowledge ofcore banking processes and T24 modules</li>
<li>Expertise infunctional, integration, and regression testing</li>
<li>Experience working withOFS messages, APIs, and T24 interfaces</li>
<li>Good understanding ofCOB processes, batch jobs, and data validation</li>
<li>Exposure totest automation frameworks (Selenium/Playwright preferred)</li>
<li>Familiarity withAgile/Scrum methodology</li>
</ul>

SENIOR QUALITY ANALYST - T24 Applications

Join Coforge and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Coforge

About Company

AI Engineer

TEAM LEADER

SENIOR QUALITY ANALYST - T24 Applications