Abrar Admin

Coinsumos Trading & Tech

Job Title: IT Support SpecialistJob SummaryWe are seeking a customer-focused and technically proficient IT Support Specialist to join our IT team. In this role, you will be responsible for providing first-line technical support to internal employees or external clients, troubleshooting hardware and software issues, and ensuring smooth day-to-day technology operations. The ideal candidate is a proactive problem-solver with strong communication skills and a passion for helping others.Key Responsibilities<ul><li>Serve as the first point of contact for end-users seeking technical assistance via phone, email, chat, or ticketing system.</li><li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot and resolve issues related to Windows, macOS, and/or Linux operating systems, as well as common software applications (Microsoft 365, Google Workspace, VPN, etc.).</li><li>Manage user accounts, permissions, and access controls in Active Directory or cloud directories (Azure AD, Okta).</li><li>Document technical issues, resolutions, and knowledge base articles for future reference.</li><li>Escalate complex issues to appropriate internal teams or vendors while maintaining ownership of the ticket until resolution.</li><li>Assist with onboarding and offboarding of employees, including hardware setup and account provisioning.</li><li>Perform basic network troubleshooting (Wi-Fi, Ethernet, DNS, DHCP).</li><li>Support video conferencing tools (Zoom, Teams, Meet) and audio/visual equipment.</li><li>Participate in IT projects such as system upgrades, software rollouts, or security initiatives.</li></ul>Required Qualifications<ul><li>Associate or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent work experience).</li><li>1&ndash;3 years of experience in a help desk or IT support role.</li><li>Strong knowledge of Windows and/or macOS operating systems.</li><li>Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow, Fresh service).</li><li>Understanding of networking fundamentals (IP addressing, DNS, DHCP, basic troubleshooting).</li><li>Familiarity with Active Directory or cloud identity management.</li><li>Excellent verbal and written communication skills.</li><li>Ability to explain technical concepts to non-technical users.</li><li>Strong organizational skills and attention to detail.</li></ul>Preferred Qualifications<ul><li>CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., MS-900, AZ-900).</li><li>Experience with remote support tools (TeamViewer, LogMeIn, Beyond Trust, or similar).</li><li>Knowledge of scripting (PowerShell, Bash, or Python) for automation.</li><li>Familiarity with mobile device management (MDM) solutions (JAMF, Intune, Workspace ONE).</li><li>Experience in a [specific industry, e.g., healthcare, finance, education] is a plus.</li></ul>Job Types: Full-time, Part-timePay: QAR76,000.00 - QAR140,000.00 per yearExpected hours: 40 per weekWork Location: In person

IT Support Specialist

Join Coinsumos Trading & Tech and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Coinsumos Trading & Tech

About Company

IT Support Specialist