IT Support Specialist

Job Title: IT Support Specialist

Job Summary

We are seeking a customer-focused and technically proficient IT Support Specialist to join our IT team. In this role, you will be responsible for providing first-line technical support to internal employees or external clients, troubleshooting hardware and software issues, and ensuring smooth day-to-day technology operations. The ideal candidate is a proactive problem-solver with strong communication skills and a passion for helping others.

Key Responsibilities

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, chat, or ticketing system.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals.
• Troubleshoot and resolve issues related to Windows, macOS, and/or Linux operating systems, as well as common software applications (Microsoft 365, Google Workspace, VPN, etc.).
• Manage user accounts, permissions, and access controls in Active Directory or cloud directories (Azure AD, Okta).
• Document technical issues, resolutions, and knowledge base articles for future reference.
• Escalate complex issues to appropriate internal teams or vendors while maintaining ownership of the ticket until resolution.
• Assist with onboarding and offboarding of employees, including hardware setup and account provisioning.
• Perform basic network troubleshooting (Wi-Fi, Ethernet, DNS, DHCP).
• Support video conferencing tools (Zoom, Teams, Meet) and audio/visual equipment.
• Participate in IT projects such as system upgrades, software rollouts, or security initiatives.

Required Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 1–3 years of experience in a help desk or IT support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow, Fresh service).
• Understanding of networking fundamentals (IP addressing, DNS, DHCP, basic troubleshooting).
• Familiarity with Active Directory or cloud identity management.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., MS-900, AZ-900).
• Experience with remote support tools (TeamViewer, LogMeIn, Beyond Trust, or similar).
• Knowledge of scripting (PowerShell, Bash, or Python) for automation.
• Familiarity with mobile device management (MDM) solutions (JAMF, Intune, Workspace ONE).
• Experience in a [specific industry, e.g., healthcare, finance, education] is a plus.

Job Types: Full-time, Part-time

Pay: QAR76,000.00 - QAR140,000.00 per year

Expected hours: 40 per week

Work Location: In person