Qureos Mentor

Community Phone

<div><ul><li>Community Phone</li></ul> 
Community Phone is building the phone &amp; communications platform for communities. We are the next generation of telecom. From families buying for a loved one to large American brands with thousands of locations. The need for simplicity, safety, transparency, and collaboration is real. For families. And for real businesses. People who need the power of modern technology but without the modern complexity. Our plug and play phone, app, and web suite solves this for customers while keeping simplicity at center. 
And we are building the most customer obsessed communications company. Today we support &gt;25,000 active, paying customers nationwide. Have carried tens of millions of calls. And are backed by top tier investors like Y Combinator, Y Combinator Continuity, and SNR. And are growing fast. 
The team is nearly 100 people strong, across 15 countries. Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots &ndash; one word, one emotional expression, one conversation, one call, at a time. 
Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots &ndash; one call at a time.<h1 class="jobSectionHeader"> 
 About the role</h1><ul><li>
We&rsquo;re building a creator-led growth channel across TikTok, Instagram, YouTube, and similar platforms. The opportunity is real &mdash; what&rsquo;s missing is a single owner who treats this like a business, not a side project.</li><li>
This role owns the entire affiliate funnel end-to-end, with one clear goal:</li><li><div><ul><li>
Generate $10k/month in net new MRR within 90 days while meeting CAC and payback thresholds.</li></ul></div></li></ul><h1 class="jobSectionHeader">
 You will own...</h1><ul><li>
Full performance ownership of the creator affiliate channel:</li><li><div><ul><li>
Sourcing, recruiting, and onboarding creators</li><li>
Activating them quickly with clear expectations</li><li>
Iterating based on what actually converts</li><li>
Scaling what works, cutting what doesn&rsquo;t</li></ul></div></li><li>
Creator outbound across relevant platforms:</li><li><div><ul><li>
TikTok, Instagram, YouTube, and emerging channels</li><li>
High-volume early, increasingly selective over time</li></ul></div></li><li>
Revenue accountability:</li><li><div><ul><li>
You are responsible for MRR output and efficiency</li><li>
Success is measured in dollars, not activity</li></ul></div></li><li>
Light creative enablement:</li><li><div><ul><li>
Sharing Looms, examples, hooks, and positioning</li><li>
Giving direct feedback to creators on what&rsquo;s working</li><li>
Collaborating with the team on creative insights (but not owning company-wide creative strategy)</li></ul></div></li><li>
You will not own</li><li><div><ul><li>
Attribution or tracking infrastructure</li><li>
Core brand or creative strategy</li><li>
Product or pricing decisions</li><li>
(You&rsquo;ll influence all of these through performance signal.)</li></ul></div></li></ul><h1 class="jobSectionHeader">
 What success looks like...</h1>
First 30 days<ul><li>
Active outbound motion</li><li>
First creators live and posting</li><li>
Early signal on what converts</li></ul>
By 90 days<ul><li>
$10k+ in net new monthly MRR</li><li>
Clear understanding of winning creator profiles</li><li>
Repeatable activation playbook</li></ul>
By 6&ndash;12 months<ul><li>
A scaled, predictable creator channel</li>
Ownership of a meaningful % of company growth 
<li>
</li></ul><h1 class="jobSectionHeader">
 You are...</h1><ul><li>
You think like a growth operator, not a marketer-for-hire</li><li>
You&rsquo;re comfortable being judged on outcomes</li><li>
You move fast, test aggressively, and kill ideas without ego</li><li>
You&rsquo;re resourceful &mdash; Looms &gt; decks, action &gt; meetings</li>
Prior experience with affiliates, creators, partnerships, or performance growth is a plus 
<li>
</li></ul><h1 class="jobSectionHeader">
 Community Phone Culture</h1>
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. 
Beyond the job description, here are some traits members of our team share: 
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. 
Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. 
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. 
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. 
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products. 
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.<h1 class="jobSectionHeader"> 
 Compensation</h1>
Our range for this position is between $2K-$2.5K (USD) per month. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.</div>

Performance Affiliate Growth Manager (Creator Channels)

<div><ul><li>Community Phone</li></ul>
Community Phone is building the best phone for communities in America. We are your hair salon&rsquo;s business phone, how your auto-body shop texts you or gets appointments, your local government agency&rsquo;s operations line, and your mom&rsquo;s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone.
Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator&rsquo;s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate. 
 About the role
We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.<h1 class="jobSectionHeader">
 You will...</h1><ul><li>
Track customer concerns, identifying trends, and driving calls</li><li>
Work Cross-Functionally to remove customer obstacles</li><li>
Ensure every customer has an extraordinary experience</li><li>
Understand why customers wish to cancel and working on solutions to keep customers satisfied</li><li>
Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues</li></ul><h1 class="jobSectionHeader">
 You are...</h1><ul><li>
Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people</li><li>
Kind to your core</li><li>
Able to Adapt quickly to change</li><li>
Excellent in both Verbal and Written English Communication skills</li><li>
A Skilled Multitasker and Organizational by nature</li><li>
Experience with Zendesk, Hubspot or similar technology</li></ul> 
 Compensation:
We are hiring globally and paying $6/hour as a base salary with additional commission potential 
 Shifts:
Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis<h1 class="jobSectionHeader"> 
 Community Phone Culture</h1>
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 
Beyond the job description, here are some traits members of our team share: 
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. 
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. 
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. 
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. 
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products. 
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.</div>

Customer Support Representative

Join Community Phone and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Community Phone

About Company

Performance Affiliate Growth Manager (Creator Channels)

Customer Support Representative