Sales Performance Lead

• Community Phone

Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone.

Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator’s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.

Our sales floor is high-velocity and growing fast. We need someone who can look at the numbers, listen to the calls, and make the team better every single week.

That’s where you come in.

Role Summary

The Sales Performance Lead is the person who makes sure our sales floor is sharp, hungry, and continuously improving.

You:

• Turn data into insight, insight into action, and action into measurable lift.
• Know the difference between a rep who needs coaching and a rep who needs replacing -and you’re comfortable driving both.
• Are keeping the floor honest, focused, and fair.

If you do this job well, every rep is either getting better fast… or being replaced with someone who will.

What You’ll Do

1️⃣ Coach Reps to Actually Get Better

You’re not a “rah-rah” coach. You’re a “here’s the data, here’s the behavior, here’s the change” coach.

You will:

• Run structured 1:1s and small-group coaching focused on close rate, deal velocity, and conversation quality.
• Listen to calls and review deal outcomes to spot the exact behaviors that are costing us sales.
• Build clear, measurable improvement plans and track each rep’s progress weekly.
  

2️⃣ Diagnose and Quantify Performance Gaps

You don’t guess. You measure.

You will:

• Break down performance across the funnel — lead connect qualify close onboard -and pinpoint where each rep is leaking.
• Separate effort problems (low activity, slow follow-up) from skill problems (weak framing, poor discovery, bad closing).
• Recommend specific interventions or exits based on numbers.

You don’t get lost in spreadsheets — you use them to decide what happens on the floor tomorrow.

3️⃣ Own the Performance Pipeline

You will:

• Own the improvement lifecycle for low performers: diagnosis coaching PIP replacement.
• Maintain a living roster that tags every rep as improving, stable, or at risk — and why.
• Ensure PIPs are data-driven, time-bound, and reviewed weekly with your manager.
• Support leadership in maintaining a healthy high-velocity environment while steadily raising the team average.

4️⃣ Drive Motivation and Customer First Culture

You know that culture and accountability aren’t opposites — they amplify each other.

You will:

• Help create a culture where reps feel coached, challenged, and valued — not coddled or ignored.
• Champion and reinforce a customer-first approach on every call.
• Minimize voluntary attrition by making top performers feel seen and low performers feel supported and held to a standard.

We take performance seriously and want to build a floor where high performers never wonder why they’re working so hard. We believe you can be high-accountability and deeply caring at the same time. That’s the bar here.

5️⃣ Simplify Change and Protect Focus

We’re a startup. Change is constant. Your job is to make sure it doesn’t become chaos.
You will:

• Be the feedback loop from the floor back to leadership — telling us what’s working, what’s breaking, and what needs to be rolled back.

Key Competencies

• Performance Management
  Work with your manager to define what “good” looks like, build scorecards, and keep everyone honest to the numbers.
• Team Leadership & Coaching
  You’ve actually moved reps from “struggling” to “crushing it” through targeted coaching, not generic advice.
• Data-Driven Sales Analysis
  You’re comfortable in metrics, trends, and root-cause analysis. SQL is a strong plus — or a strong desire to learn it quickly.

Who Thrives in This Role

This role is for you if you:

• Love high-velocity, inbound sales environments.
• Are allergic to “average” and deeply believe most reps can get better — with the right pressure and support.
• Are just as comfortable in a coaching session as you are in a dashboard
• Can say hard things kindly, and hold the line when standards slip.

This role is not for you if you:

• Feel uncomfortable pushing people on performance.
• Want to live only in strategy docs and avoid the messy reality of calls and coaching.
• Prefer “everyone tried their best” cultures over “we win or we fix it” cultures.

Compensation

We structure this role to reward impact and continuous improvement.

• Base salary: USD $1,800–$2,000 per month, depending on experience and fit.
• Performance bonus: Ability to earn an additional USD $1,333 per month in bonuses tied to clear, data-driven performance goals.

If you want to own the health of a fast-growing sales floor - from the numbers to the people behind them - and help build a team where performance, fairness, and growth all matter, this is your seat.