Qureos Mentor

Compunnel Inc.

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 Description:
 
 
 
 The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
 
 
 
 
 
 
 Responsibilities include:
 
 
 
 &bull; Demonstrate strong customer service skills to provide phone support including:
 
 
 o Listening to the customer to gain an accurate understanding of the situation.
 
 
 o Being empathetic to the customer&rsquo;s situation and having a sense of urgency to resolve the issue.
 
 
 o Producing accurate, detailed documentation at the client, problem and incident level
 
 
 o Resolving conflict.
 
 
 &bull; Responsible for high quality end-user technical support, related to enterprise software and hardware.
 
 
 &bull; Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
 
 
 &bull; Under general oversight, provides after hours and weekend support as needed.
 
 
 &bull; The position requires attention to detail, follow through, teamwork focus and positive attitude.
 
 
 &bull; An understanding of technology and the ability to apply that knowledge to support all existing systems.
 
 
 &bull; Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person.
 
 
 &bull; Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly.
 
 
 &bull; Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations.
 
 
 &bull; Provides investigation, diagnosis, resolution and recovery for hardware/software problems.
 
 
 &bull; Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software.
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Excellent customer service skills required
 
 
 &bull; Excellent communication skills required
 
 
 &bull; Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
 
 
 &bull; Preferred work experience in technical support role but not required
 
 
 &bull; Required Education: High school diploma or GED with relevant work experience
 
 
 &bull; Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
 
 
 &bull; Self-motivated and ability to work on own initiative in a high pressure environment
 
 
 &bull; Willing to work variable shifts including evenings, weekends and public holidays
 
 
 
 
 
 Responsible for high quality end-user technical support, related to enterprise software and hardware.
 
 
 An understanding of technology and the ability to apply that knowledge to support all existing systems.
 
 
 Provides investigation, diagnosis, resolution and recovery for hardware/software problems.
 
 
 
 
 
 Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
 
 
 
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Help Desk Support-- BARDC5791913

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 1. A bachelor&rsquo;s degree is required (preferably in a medical or science-related discipline); relevant experience may be substituted for the degree when appropriate (e.g., a Registered Nurse with clinical experience).
 
 
 2. A minimum of 2 years of progressively responsible and relevant pharmacovigilance experience, including MedDRA coding and adverse event identification, is required.
 
 
 3. Exceptional knowledge of medical and pharmacovigilance terminology is required
 
 
 
 
 PURPOSE
 
 
 Responsible for the receipt, processing, triage and quality assessment of all inbound safety information, including adverse events and technical complaints, for US marketed products (drugs and devices) and investigational products. Also responsible for ensuring compliance with all internal and external (e.g. FDA) drug and device safety reporting requirements regarding the collection and maintenance of safety records.
 
 
 
 
 
 RELATIONSHIPS
 
 
 
 Reports to Patient Safety Management.
 
 
 Daily internal interactions with personnel from Patient Safety , Medical Information, Field Sales, Customer Complaints Center, Suppliers and Patient Centric Customer Care.
 
 
 Daily external interactions with patients, caregivers, and health-care professionals.
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 
 Ability to perform all responsibilities of more junior staff, including but not limited to: Processing of ad-verse events and associated technical complaints and analysis results related to marketed products into the local intake, complaint, and global safety databases, including but not limited to:
 
 
 &bull; Duplicate searches
 
 
 &bull; Product coding
 
 
 &bull; MedDRA coding
 
 
 &bull; Narrative generation
 
 
 &bull; Labeling assessment according to the current approved product label
 
 
 &bull; Receive inbound and make outbound calls for adverse events and technical complaints including handling of refund of replacement requests
 
 
 &bull; Perform data entry and review of adverse events and associated technical complaints and provide ongoing feedback regarding case quality to other case handlers to support their continued development and ensure excellent case quality
 
 
 &bull; Handle incoming and outgoing follow-up correspondence
 
 
 &bull; Collect and document information received during outbound follow-up calls
 
 
 &bull; Perform triage, case classification and case assignment
 
 
 &bull; Handle escalated calls for adverse events and technical complaints
 
 
 &bull; Assist with training of new hires; mentor new hires
 
 
 &bull; Perform reconciliations
 
 
 &bull; Assist with workload coordination/distribution
 
 
 &bull; Perform call monitoring
 
 
 &bull; Support the identification of trends and implementation of corrective actions for issues identified during case review
 
 
 &bull; Coordinate configuration requests for the safety and complaint databases
 
 
 &bull; Serve as Subject Matter Expert during audits/inspections for case handling
 
 
 &bull; Build customer loyalty by providing high quality customer service
 
 
 &bull; Provide professional, accurate and timely responses to product information questions and other inquiries using current
 
 
 approved product labeling and call scripts
 
 
 &bull; Identify procedural deficiencies and opportunities for process improvements; make improvement recommendations to
 
 
 management and support implementation of solutions
 
 
 &bull; Assist with department related projects
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 &bull; Bachelor&rsquo;s degree required (in medical or science-related discipline preferred); relevant experience may be substituted for degree when appropriate (e.g. Registered Nurse with clinical experience).
 
 
 &bull; A minimum of 2 years of progressively responsible, relevant pharmacovigilance experience (including MedDRA coding and adverse event identification) required
 
 
 &bull; A minimum of 2 years of Customer Service experience preferred
 
 
 &bull; Exceptional knowledge of medical and pharmacovigilance terminology required
 
 
 &bull; Knowledge of supported disease states preferred (e.g. diabetes, obesity, hemophilia, growth hormone disorders)
 
</div>

Case Manager Nurse-- SAHDC5784326

<div>
 
 
 Role - Data Engineer -- SHADC5784192
 
 
 
 
 Location - Durham North Carolina
 
 
 
 
 Hybrid - 2 weeks onsite a month
 
 
 
 
 Must Have - Python, SQL, AWS, Data Warehouse, Snowflake and Oracle
 
 
 
 
 
 
 
 What are the top three MUST have soft skills and technical skills (experience candidates must have coming in the door)?
 
 
 
 
 
 
 
 1.) Python (need to know Python language to extract critical elements and re-build in new ecosystem)
 
 
 
 
 2.) SQL
 
 
 
 
 3.) AWS (brand new solutions built on AWS, breaking down on-prem databases/pipelines into the AWS ecosystem)
 
 
 
 
 4.) Data Warehouse experience
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Design, develop, and maintain data pipelines and ETL workflows
 </li>
 <li>
 Perform data analysis, data modeling, and creation of data marts
 </li>
 <li>
 Build and support enterprise Data Lake solutions using Snowflake on AWS
 </li>
 <li>
 Work with relational databases such as Oracle and Snowflake
 </li>
 <li>
 Develop data applications using Python
 </li>
 <li>
 Collaborate with cross-functional teams in an Agile environment
 </li>
 <li>
 Support cloud-based data solutions and migration from on-prem systems
 </li>
 <li>
 Contribute to CI/CD and DevOps processes where applicable
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Strong proficiency in Python for data processing and transformation
 </li>
 <li>
 Strong SQL skills for data querying and manipulation
 </li>
 <li>
 Hands-on experience with AWS cloud platform
 </li>
 <li>
 Experience in Data Warehousing and data modeling
 </li>
 <li>
 Experience with relational databases such as Oracle or Snowflake
 </li>
 <li>
 Experience with ETL tools like Informatica or SnapLogic
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with Business Intelligence and dashboarding tools
 </li>
 <li>
 Knowledge of DevOps tools such as Maven, Jenkins, Ansible, Docker
 </li>
 <li>
 Familiarity with Agile methodologies (Scrum, Kanban)
 </li>
 <li>
 Experience with other cloud platforms (Azure or Google Cloud)
 </li>
 </ul>
 
 
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Data Engineer -- SHADC5784192

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 The role sits within the High Net Worth (HNW) Collateral Monitoring Operations team, focused on managing and mitigating risk related to securities-based lending products. The position involves monitoring collateral, ensuring compliance with credit policies and regulations, and coordinating with internal teams to maintain accurate reporting and controls.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Review and approve collateral releases and dividend payments
 </li>
 <li>
 Monitor loan positions and verify data against underwriting records
 </li>
 <li>
 Address over-limit situations by coordinating with financial advisors and branches
 </li>
 <li>
 Support audits by providing required documentation and data
 </li>
 <li>
 Identify and mitigate regulatory and operational risks
 </li>
 <li>
 Handle escalations from internal stakeholders
 </li>
 <li>
 Collaborate with cross-functional teams and IT to improve processes
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (finance/business/economics preferred) or relevant experience
 </li>
 <li>
 Background in banking/finance; securities-based lending experience is a plus
 </li>
 <li>
 Strong analytical, problem-solving, and organizational skills
 </li>
 <li>
 Proficiency in MS Office (Excel, Word, Outlook)
 </li>
 <li>
 Ability to multitask in a fast-paced, high-pressure environment
 </li>
 <li>
 Excellent communication and attention to detail
 </li>
 </ul>
 
 
</div>

Financial Analyst-- BARDC5785677

The OpportunityWe are seeking a Solutions Architect to design and deliver learning solutions within a large-scale, enterprise learning operations environment. This role focuses on translating business needs into practical, well-structured learning solutions that are scalable, effective, and aligned to performance outcomes.The Solutions Architect owns the overall design approach for complex learning initiatives, selecting the right modalities and guiding projects from early design through deployment. This role is well suited to someone who enjoys both design thinking and execution, and who can bring structure, clarity, and strong decision-making to complex learning programs.You will work closely with internal teams, subject matter experts, and external partners to ensure learning solutions are practical, scalable, and aligned with the business goals they support.What You Will OwnLearning Solution Design<ul><li>Own the overall learning solution design for multi-component learning initiatives</li><li>Develop solution architectures that combine multiple modalities and delivery approaches</li><li>Create clear design specifications that guide development and delivery teams</li><li>Ensure solutions address business needs, performance gaps, and learner realities</li></ul>Modality Selection and Design Decisions<ul><li>Evaluate learning objectives, audience needs, and delivery context</li><li>Recommend the appropriate mix of instructor-led, virtual, digital, and on-the-job learning approaches</li><li>Balance learning effectiveness with feasibility, timelines, and budget considerations</li></ul>Vendor and Partner Coordination<ul><li>Manage relationships with vendors supporting content development, platforms, or delivery</li><li>Brief partners on project expectations and design requirements</li><li>Review deliverables to ensure alignment with design intent and quality standards</li></ul>Project Leadership and Delivery Oversight<ul><li>Lead projects from early solution design through implementation</li><li>Build project plans, manage timelines, and coordinate cross-functional teams</li><li>Track progress, manage risks, and resolve issues throughout the lifecycle</li></ul>Design Quality and Integrity<ul><li>Review storyboards, prototypes, and final deliverables</li><li>Provide feedback to ensure solutions remain aligned with original design intent</li><li>Advocate for quality and learning effectiveness throughout development</li></ul>Location &amp; Working ModelThis role is based in the UAE, with a hybrid working model that includes onsite presence in Dubai and Abu Dhabi for stakeholder and vendor engagement, alongside flexibility for design and project work.Additional InformationThis role supports a dedicated client program and will be employed locally in the UAE in alignment with regional employment requirements.Job requirements What We&rsquo;re Looking ForExperience<ul><li>8&ndash;12 years of experience in instructional design, learning consulting, learning solutions architecture, or learning program management</li><li>Experience designing multi-modal learning programs that combine different delivery approaches</li><li>Strong project management skills with experience leading complex learning initiatives</li><li>Experience working with vendors or external development partners</li><li>Solid understanding of learning technologies, modalities, and delivery strategies</li></ul>Education<ul><li>Bachelor&rsquo;s degree required</li><li>Advanced degree in Instructional Design or a related field is a plus</li></ul>What Makes You Successful in This Role<ul><li>Ability to design practical learning solutions that solve real business problems</li><li>Strong organization and project leadership across complex initiatives</li><li>Confidence working with stakeholders, SMEs, and vendors</li><li>Thoughtful decision-making when balancing quality, timelines, and budgets</li><li>Clear communication and the ability to influence without authority</li></ul>If you enjoy designing practical learning solutions and guiding them from concept through deployment, we encourage you to apply.Job Type: Full-timePay: AED200,000.00 - AED230,000.00 per yearWork Location: Hybrid remote in UAE

Solutions Architect, Enterprise Learning Operations | Onsite UAE | UAE-Based