Qureos Mentor

Conduent

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><div><div><div><b><br>
Senior Application Development Manager</b></div></div><div></div><div><div><b><br>
About the Role</b></div></div><div></div><div><div><br>
We are seeking a highly technical Senior Application Development Manager to lead teams developing enterprise‑grade payment processing systems. This role blends hands‑on engineering, architectural oversight, and people leadership. You will guide a team of Java developers, drive technical strategy, ensure high‑quality delivery, and collaborate with cross‑functional stakeholders across product, architecture and infrastructure.</div></div><div></div><div><div><b><br>
Responsibilities</b></div></div><div></div><div><ul><li><div><br>
Lead and mentor teams of Java engineers, fostering strong modern engineering practices, code quality, and continuous improvement.</div></li></ul></div><div><ul><li><div>
Mentor and encourage professional development in teams.</div></li></ul></div><div><ul><li><div>
Work with Architecture and own decisions for Java‑based payment systems, ensuring scalability, security, and performance.</div></li></ul></div><div><ul><li><div>
Remain hands‑on in reviewing designs, frameworks, and proof‑of-concepts using modern Java and Spring technologies.</div></li></ul></div><div><ul><li><div>
Guide the teams in modernizing existing system with performance, reliability and fault tolerance in mind.</div></li></ul></div><div><ul><li><div>
Oversee data modeling, API design, and integration patterns across the platform.</div></li></ul></div><div><ul><li><div>
Partner with product managers to translate business requirements into technical solutions.</div></li></ul></div><div><ul><li><div>
Ensure CI/CD pipelines, automated testing, and DevOps practices are consistently applied.</div></li></ul></div><div><ul><li><div>
Ensure maintenance of documentation, system reports, and architectural artifacts (UML, sequence diagrams, etc.)</div></li></ul></div><div><ul><li><div>
Up to 25% travel</div></li></ul></div><div></div><div><div><b><br>
Requirements</b></div></div><div></div><div><ul><li><div><br>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science or Software Engineering.</div></li></ul></div></div><div><div><ul><li><div>
Excellent communication skills and the ability to work effectively with remote teams.</div></li></ul></div><div><ul><li><div>
Coach teams in following Agile Scrum methodologies</div></li></ul></div><div><ul><li><div>
Ability to maintain professionalism and efficiency in meetings in stressful situations</div></li></ul></div><div><ul><li><div>
12+ years of development experience, ideally with Java, Spring Boot</div></li></ul></div><div><ul><li><div>
5 + years of Management experience</div></li></ul></div><div><ul><li><div>
Understanding of Microservices architecture</div></li></ul></div><div><ul><li><div>
CI/CD pipelines and test‑driven development</div></li></ul></div><div><ul><li><div>
Strong data modeling and system design capabilities.</div></li></ul></div><div><ul><li><div>
Ability to pick up new technologies quickly and guide teams through adoption, aligning with Architecture</div></li></ul></div><div><ul><li><div>
Passion for technology, innovation, and building high‑performing engineering teams.</div></li></ul></div><div></div><div><div><b><br>
Nice to have Skills</b></div></div><div></div><div><ul><li><div><br>
Strong understanding of OOP, design patterns, and enterprise architecture.</div></li></ul></div><div><ul><li><div>
Experience leading teams through urgent production incidents and root‑cause analysis.</div></li></ul></div><div><ul><li><div>
Exposure to full software product lifecycle: requirements, architecture, development, testing, and deployment.</div></li></ul></div><div><ul><li><div>
Cloud experience (Azure or AWS).</div></li></ul></div><div><ul><li><div>
Linux Shell scripting and OS understanding</div></li></ul></div></div><div></div><div><div><div><b><br>
Education:</b></div></div><div></div><div><ul><li><div><br>
Bachelor&rsquo;s degree in a related technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years.</div></li></ul></div><div></div><div><div><b><br>
Flexible Working</b></div></div><div></div><div><div><br>
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.<br>
In this role, you can expect the following working conditions:</div></div></div></div><div></div>

Senior Application Development Manager

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><div><b><br>
Customer Transaction Processing Associate I</b></div><div><br>
</div><div><b>
Requirements:</b></div><ul><li><div>
Must be at least 18 years of age or older.</div></li><li><div>
Must have a High School Diploma, or equivalent.</div></li><li><div>
Must be able to submit to a background check</div></li><li><div>
Training Hours M-F 9:00 AM-5:30 PM</div></li><li><div>
Some lifting</div></li></ul><div><b>
Summary:</b></div><div>
As a Tag Processor you will be supporting our client&rsquo;s tag distribution. In this role, you will be responsible for testing and programming new tags, as well as completing the process for returned tags.</div><div>
</div><div><b>
What you will be doing:</b></div><ul><li><div><div>
Maintain accurate physical tag inventory and tag inventory records.</div></div></li><li><div><div>
Test and program new tags as well as complete processing of returned tags.</div></div></li><li><div><div>
Accept and verify inventory shipments. Use of a pallet jack required to move and store inventory.</div></div></li><li><div><div>
Duties require some bending, sitting for long periods, pushing carts with tags and lifting up to 50 LBS.</div></div></li><li><div><div>
Daily pull of inventory for packing and processing of new inventory transfers to Walk-in Centers.</div></div></li><li><div><div>
Test and prepare defective tag shipments for the Return Merchandise Agreement (RMA) process.</div></div></li><li><div><div>
Apply appropriate postage to outgoing mail, including tags.</div></div></li><li><div><div>
Support the Tag Distribution Team Lead during monthly and annual tag inventory audits.</div></div></li><li><div><div>
Perform other various functions within the Department as needed.</div></div></li><li><div><div>
Follow all policy and procedures and meet performance and production standards.</div></div></li><li><div><div>
Intermediary Excel competency required.</div></div></li></ul><div>
</div><div><b>
People who succeed in this role have:</b></div><ul><li><div>
Strong work ethic.</div></li><li><div>
Effective and accurate written and verbal communication skills.</div></li><li><div>
Effective problem-solving skills.</div></li><li><div>
Clerical and/or warehouse experience in a fast pace environment</div></li><li><div>
Microsoft Excel experience</div></li><li><div>
Are excited by innovative technology</div></li></ul><div>
</div><div>Join a rapidly growing organization that can support your career goals</div><div>
 Apply Today!</div><div>
</div><div>
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $21.50/hr</div><div>
</div><div>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</div><div>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</div><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

Customer Transaction Processing Associate I

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><div><div><div><b><br>
Application </b><b>Development &amp; Support Engineer III</b></div></div><div></div><div><div><b><br>
About the Role</b></div></div><div></div><div><div><br>
Conduent is seeking an Application Development &amp; Support Engineer to inspire and lead technical teams to build cutting-edge solutions and proactively bring new ideas, technologies, and methodologies to the table.</div></div><div></div><div><div><b><br>
Responsibilities</b></div></div><div></div><div><ul><li><div><br>
Good communication skills</div></li></ul></div><div><ul><li><div>
Ability to pick up new technologies</div></li></ul></div><div><ul><li><div>
Web frontend JavaScript development, Angular preferred</div></li></ul></div><div><ul><li><div>
Experience in Java, and Spring boot</div></li></ul></div><div><ul><li><div>
Containerization in development</div></li></ul></div><div><ul><li><div>
Basic network and architecture understanding</div></li></ul></div><div><ul><li><div>
CI/CD experience</div></li></ul></div><div><ul><li><div>
Preferred experience in payment processing industry</div></li></ul></div><div><ul><li><div>
Experience with software design and web programming</div></li></ul></div><div><ul><li><div>
Ability to solve complex software system issues</div></li></ul></div><div><ul><li><div>
Troubleshooting design flaws and system bottlenecks</div></li></ul></div><div><ul><li><div>
Assisting the software design team with application integration</div></li></ul></div><div><ul><li><div>
Conducting system performance tests</div></li></ul></div><div><ul><li><div>
Passionate about technology and results driven</div></li></ul></div></div><div><div><ul><li><div>
Strong experience with Object Oriented Programming and Design Patterns</div></li></ul></div><div><ul><li><div>
Ability to independently troubleshoot problems and identify the likely root causes for Sev1 production issues</div></li></ul></div><div><ul><li><div>
Working experience of Test Driven Development (TDD) or Behavior Driven Development (BDD)</div></li></ul></div><div><ul><li><div>
Data Model design and implementation for solutions from high level requirement</div></li></ul></div><div><ul><li><div>
Provide technical guidance and engineering best practices within development teams</div></li></ul></div><div><ul><li><div>
Experience in developing Micro services</div></li></ul></div><div><ul><li><div>
Effectively work with remote technical leaders in designs and developing robust solutions</div></li></ul></div><div><ul><li><div>
Linux OS understanding and experience in Shell scripting</div></li></ul></div><div><ul><li><div>
Proactive in identifying and escalating potential risks and impediments and coming up with alternative solutions</div></li></ul></div><div><ul><li><div>
AI tooling proficiency</div></li></ul></div><div><ul><li><div>
Exposure to complete software product lifecycle encompassing requirements analysis, prototyping, architecture, design, development, testing and deployment</div></li></ul></div><div><ul><li><div>
Up to 25% travel</div></li></ul></div><div></div><div><div><b><br>
Requirements</b></div></div><div></div><div><ul><li><div><br>
Strong technical leadership in applying object-oriented principles and recommended design patterns to create robust and scalable system designs</div></li></ul></div><div><ul><li><div>
Track record of managing successful technical projects and effectively working with the business to translate business requirements into technical deliverables</div></li></ul></div><div><ul><li><div>
Effectively work with remote technical leaders in designs and developing robust solutions</div></li></ul></div><div><ul><li><div>
Data Model design and implementation for solutions from high level requirement</div></li></ul></div><div><ul><li><div>
Strong experience developing web applications on the Java platform (Core Java, Spring, Spring Boot, Hibernate, Rest full Web Services, Angular, Flyway)</div></li></ul></div><div><ul><li><div>
Experience in developing Micro services</div></li></ul></div></div><div><div><ul><li><div>
Strong knowledge of RDBMS and experience working with SQL Server/Oracle and No SQL including writing complex join queries and SQL query tuning</div></li></ul></div><div><ul><li><div>
Experience in writing unit testing methodologies and frameworks (e.g. MOQ)</div></li></ul></div><div><ul><li><div>
Experience with DevOps Tools like Jenkins/XL Deploy</div></li></ul></div><div><ul><li><div>
Experience in conducting design and code reviews</div></li></ul></div><div></div><div><div><b><br>
Nice to have Skills</b></div></div><div></div><div><ul><li><div><br>
Strong experience with Object Oriented Programming and Design Patterns</div></li></ul></div><div><ul><li><div>
Ability to independently troubleshoot problems and zero in on the likely root causes for Sev1 production issues</div></li></ul></div><div><ul><li><div>
Exposure to complete software product lifecycle encompassing requirements analysis, prototyping, architecture, design, development, testing and deployment</div></li></ul></div><div><ul><li><div>
Proactive in identifying and escalating potential risks and impediments and coming up with alternative solutions</div></li></ul></div><div><ul><li><div>
Working experience of Test Driven Development (TDD)</div></li></ul></div><div><ul><li><div>
Provide technical guidance and engineering best practices within development teams</div></li></ul></div><div><ul><li><div>
Solid written and verbal communication skills</div></li></ul></div><div><ul><li><div>
Passionate about technology and results driven</div></li></ul></div><div><ul><li><div>
Azure or AWS any cloud experience</div></li></ul></div><div><ul><li><div>
Shell Scripts or Bash scripts.</div></li></ul></div></div></div>

App Dev & Support Engineer III

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><div><br>
<p>
</p><p><b>ONSITE ONLY: Temp-To-Hire Call Center Representative</b>
</p><p><b>Location: ONSITE ONLY Milwaukee, WI</b>
<br>
<br>
<b>Mandatory Paid Training | 3 weeks</b>
<br>
<br>
<b>$17.00 per hour in training and production</b>
<br>
<br>
<b>Hours:</b> <b>Training and working hours are full-time, 8 AM-4:30 PM (or last call waiting in queue), Monday-Friday. No weekends.</b>
</p><p><b>What you get:</b>
</p><ul><li><div><b>Paid Training</b>
</div></li><li><div><b>Great Work Environment</b>
</div></li><li><div><b>Perkspot</b>
</div></li><li><div><b>NO WEEKENDS</b>
</div></li><li><div><b>Opportunity to get to regular status after 90 days. You are able to make more per hour based on quality and production after going to regular status.</b>
</div></li></ul><p></p><p><b>About The Role</b>
<br>
<br>
<b>As a Temp-to Hire Call Center Representative you will be responsible for:</b>
</p><ul><li><div><b>Answer inbound calls regarding child support receipts and disbursements</b>
</div></li><li><div><b>Handle standards in a fast-paced, large call volume environment.</b>
</div></li><li><div><b>Utilize multiple computerized systems, multi-tasking, and document each call.</b>
</div></li><li><div><b>Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures.</b>
</div></li><li><div><b>Gather information and research/resolve inquiries.</b>
</div></li><li><div><b>Inform callers about the services available and assess caller's needs.</b>
</div></li></ul><p></p><p><b>Requirements to be successful in this role you will:</b>
</p><ul><li><div><b>Have a High School Diploma or an equivalent level of education.</b>
</div></li><li><div><b>Be able to successfully pass a background check and fingerprinting.</b>
</div></li><li><div><b>6 months&rsquo; customer service experience or equivalent in a high-volume call center environment preferred.</b>
</div></li></ul></div><div><ul><li><div><b>Eligible to work in the US.</b>
</div></li></ul><p></p><p><b>candidates will have:</b>
</p><ul><li><div><b>Excitement for innovative technology.</b>
</div></li><li><div><b>Calm conflict resolution and problem-solving skills.</b>
</div></li><li><div><b>100% attendance and punctuality commitment.</b>
</div></li><li><div><b>The ability to convey complex information clearly and concisely.</b>
</div></li><li><div><b>A strong work ethic.</b>
</div></li><li><div><b>Effective and accurate written and verbal communication skills.</b>
</div></li><li><div><b>Detail-oriented.</b>
</div></li><li><div><b>Effective problem-solving skills.</b>
</div></li><li><div><b>Well organized.</b><br>
</div></li></ul><div></div><div>Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00</div></div><div></div><div><b><br>
</b></div><div></div><br>
<br>
<p>Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

Temp-To-Hire Call Center Representative

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><p><b><br>
Remote Customer Service Representative &ndash; Puerto Rico</b></p>
<p><b>
Must be proficient in English.</b></p>
<p><b>
Must reside in Puerto Rico to be considered.</b></p>
<p>
Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client&rsquo;s customers. With paid training, competitive pay at <b>$11/hr</b>, and a range of incentives and benefits, you'll be empowered to make a real impact every day.</p>
<p><b>
What We Offer:</b></p>
<ul>
<li><b>Work From Home</b></li>
<li><b>Full-Time Employment:</b> Reliable schedule and stability.</li>
<li><b>Competitive Pay:</b> $11/hour starting on day one.
<ul><li>Pay is $11/hour which may be below your state's minimum wage. Please take tis into consideration when applying.</li>
</ul></li><li><b>Night differential: </b>+10% of base rate over all hours worked <b>Monday-Sunday between 6:00PM to 6:00AM AST.</b>
<ul><li>This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.</li>
</ul></li><li><b>Weekend Day Differential: </b>$1.00 extra per hour worked on <b>Saturdays and Sundays</b> from <b>6:00AM to 6:00PM AST</b>.</li>
<li><b>Paid Training:</b> Get the training you need to excel.</li>
<li><b>Incentive Plan:</b> Potential to earn up to an additional $350 per month after training by meeting performance metrics.</li>
<li><b>Career Growth:</b> Opportunities to advance your career in a supportive, innovative environment.</li>
<li><b>Full Benefits:</b> Comprehensive benefit options and a great work environment that values your success.</li></ul><br>
<p></p>
<p><b>
What You'll Do:</b></p>
<ul>
<li>Efficiently manage a high volume of inbound calls in a fast-paced environment.</li>
<li>Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.</li>
<li>Assist cardholders with inquiries regarding transactions and account statuses.</li>
<li>Listen actively to understand customer needs and offer clear, accurate information.</li>
<li>Process transactions efficiently via web-based applications and handle research requests with precision.</li>
<li>Maintain in-depth knowledge of company and client programs, policies, and technology.</li>
<li>Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.</li>
<li>Support team operations during peak times or absences to help maintain seamless service.</li></ul><br>
<p></p>
<p><b>
What We&rsquo;re Looking For:</b></p>
<ul>
<li>An effective communicator who can clearly explain complex information.</li>
<li>A dedicated professional with a strong work ethic and problem-solving skills.</li>
<li>A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.</li>
<li>Ready to commit to 100% attendance during our three-to-five-week paid training period.</li></ul><br>
<p></p>
<p><b>
Requirements:</b></p>
<ul>
<li>Must be at least 18 years old and possess a High School Diploma or equivalent.</li>
<li>Must have 6 months of Customer Service, Call Center or Dispatch experience.</li>
<li>Proficient in English.</li>
<li>Complete a background check, credit check, and security fingerprinting.</li>
<li><b>Internet Service:</b> Must have a verified, secure, reliable, and high-speed internet connection to support business needs.</li>
<li><b>Work Area</b>: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.</li>
<li><b>Equipment:</b> The company will provide all necessary computer equipment</li>
<li><b>Internet Speed Test:</b> Must complete an internet speed test and achieve a minimum of <b>50 Mbps upload and 10 Mbps download</b>.</li>
<li>Reside in Puerto Rico with legal authorization to work permanently in the United States.</li></ul><br>
<p></p>
<p><b>
Preferred Qualification:</b></p>
<ul>
<li>1+ years of previous call center experience</li></ul><br>
<p></p>
<p>
Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!</p><br>
<p></p>
<p><b>
Looking for more information?</b><br>
We&rsquo;re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It&rsquo;s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.</p>
<p><b>
Landing Page:</b> About Call Center Representative Role</p><br>
<p></p>
<p>
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $11.00 per hour.</p><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

Remote Call Center Representative - Puerto Rico

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><p><b><br>
Job Title: IT Operations Analyst II</b></p><p><b>
Work Schedule: (3 Days, noon to midnight with rotating on-call) Schedule could be M-W or W-F with some variances.</b></p><p><b>
25% Travel Required</b></p><p></p><p><b><br>
Overview</b></p><p>
We are seeking a skilled Data Center Technician to join our operations team. The ideal candidate has hands-on experience with copper and fiber cabling, troubleshooting physical IT infrastructure, and maintaining uptime in high-availability environments. You&rsquo;ll play a key role in ensuring that our data center meets its service level agreements (SLAs) and operates efficiently 24/7.</p><p><b>
 Key Responsibilities:</b></p><ul><li><p>
Person in this role is expected to rigorously follow accepted Standard Operating Procedures (SOP), current ASHRAE and TIA Data Center Standards and Best Practices</p></li><li><p>
Point-in-time accuracy of all DC Assets, and asset tracking</p></li><li><p>
Work in partnership within Facility team to coordinate preventative maintenance on owned systems which support the data center</p></li><li><p>
Monitor and maintain data center environmental systems (power, cooling, rack management, connectivity) to ensure consistent uptime</p></li><li><p>
Support provisioning, migrations, and decommissioning of IT equipment</p></li><li><p>
Collaborate with network and systems teams to resolve incidents promptly and meet SLA performance targets.</p></li><li><p>
Document all work activity, update asset databases, and maintain accurate equipment labeling</p></li><li><p>
Participate in on-call rotations or scheduled maintenance windows as required</p></li><li><p>
Ensure compliance with all applicable laws, corporate policies and procedures including Information Protection (IP) and Sarbanes-Oxley (SOX) compliance, ISO, PCI, SOC, and NIST.</p></li></ul><p><b>
Day to day responsibilities include:</b></p><ul><li><p>
Currently involved with a Data Center Migration, we&rsquo;re looking for flexibility and help cover two separate DCs, sometime at one or the other.</p></li><li><p>
Respond promptly to incident tickets and change requests to meet SLA and uptime commitments.</p></li><li><p>
Installing hardware, servers, network equipment, building up server racks/cabinets</p></li><li><p>
Coordination with installing and energizing rack PDUs</p></li><li><p>
Installing and replacing data center equipment components (memory, hard disk/SSD, power supply, etc.) and troubleshooting physical network layer issues</p></li></ul><p><b>
Mandatory Requirements:</b></p><ul><li><p>
3-5 years of total work experience</p></li><li><p>
Proficient in MS Office products</p></li><li><p>
IT Troubleshooting</p></li><li><p>
Familiarity with servers - Virtual, blade and physical (VM Ware, Cisco UCS, HP 3Par)</p></li><li><p>
Familiarity with network principles (Cisco)</p></li><li><p>
Enterprise Data Center Experience</p></li><li><p>
Proficient in copper (Cat6, Cat6A) and fiber (single-mode, multi-mode) termination and testing.</p></li><li><p>
Strong understanding of data center workflows, cabling standards (TIA/EIA), and safety protocols.</p></li><li><p>
Ability to lift and install physical hardware in racks as part of daily responsibilities</p></li><li><p>
Communication skills are very important- this individual will communicate by email, phone, and instant messaging</p></li></ul><p><b>
Preferred Skills:</b></p><ul><li><p>
Experience in HP 3Par, Cisco UCS Blade Servers, EMC Storage</p></li><li><p>
Experience in Cisco networks</p></li><li><p>
Knowledge of data center information management is a strong preference with some type of experience in an inventory management system</p></li><li><p>
Troubleshooting knowledge and background in hardware overall</p></li></ul><p></p><p><br>
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $54,863 - $71,250.</p><p></p><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

IT Operations Analyst II

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><p><br>
Location: Remote - IN (MUST reside in Indiana)</p><p></p><p><b><br>
Technical Writer</b></p><p>
We are seeking a detail-oriented Technical Writer to create, update, and maintain Online Help and reference materials that support system changes, policy updates, and training initiatives. This role partners closely with development, training, and stakeholder teams to translate complex information into clear, user-focused documentation.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li>
Develop and maintain SOPs, QRGs, FAQs, announcements, and related Online Help content.</li><li>
Update documentation to reflect policy changes, revised procedures, and system enhancements.</li><li>
Test system changes in non-production IEDSS and Benefits Portal environments and capture screenshots as needed.</li><li>
Prepare vetted and approved content for posting and maintain proper documentation archives.</li><li>
Review system releases, change requests, and defects; recommend content updates and announcements.</li><li>
Manage content requests through workflows, including reviews, revisions, and approvals.</li><li>
Monitor and respond to Online Help inbox requests and inquiries.</li><li>
Convert existing content to redesigned Online Help templates.</li><li>
Participate in required meetings and collaborate with internal and partner teams.</li><li>
Support research, special projects, and additional initiatives as needed.</li></ul><p></p><p><b>
Qualifications</b></p><ul><li>
Bachelor's degree or 3 years of experience on the project preferred - SME as it relates to policies and procedure</li><li>
Strong technical writing, editing, and proofreading skills with a user-focused approach.</li><li>
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, OneNote, Planner, Copilot).</li><li>
Familiarity with IEDSS and/or Genesys Cloud strongly preferred.</li><li>
Excellent time management, research, and problem-solving skills.</li><li>
Ability to manage multiple priorities and adapt to changing deadlines.</li><li><p>
Comfortable working against release schedules and firm deadlines.</p></li><li><p>
Open to feedback with a focus on continuous improvement.</p></li></ul><p></p><p><br>
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $50,000-$51,000</p><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

Technical Writer - Indiana Eligibility

Join Conduent and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.