Qureos Mentor

Conduent

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><div><b><br>
Must include a resume when applying</b></div><div></div><div><b><i><br>
This position is remote - must reside in Kansas</i></b></div><div><b><i>
Customer Experience Associate - Medicaid</i></b></div><div><b><i>
Hours of Operation: 8 am &ndash; 7 pm CST (8- hours shifts)</i></b></div><div>
Possible shifts &ndash; will be determined based on business needs</div><div>
 Shifts &ndash; 8:00am &ndash; 4:30pm</div><div>
 8:30am &ndash; 5:00pm</div><div>
 9:00am &ndash; 5:30pm</div><div>
 10:30am &ndash; 7:00pm</div><div><b><i>
Training is remote M-F 8:00am - 4:30pm - approx 6 weeks long. Training will be done remotely via video. Must have camera on during training</i></b></div><div><b><i>
Class Starts: Mid to late May - No time off during training period</i></b></div><div>
Equipment will be provided - must have dedicated workspace free of interruptions</div><div>
Must have Internet speeds of 10mpbs upload -50mpbs download</div><div><b>
Wage:</b></div><ul><li><p>
Customer Experience Associate III $16.25/hr, <b>which may be below your state's minimum wage. Please take this into consideration when applying.</b></p></li><li><p>
Customer Experience Associate III Bilingual - $16.75/hr, <b>which may be below your state's minimum wage. Please take this into consideration when applying.</b></p></li></ul><div><div>
Benefits</div><div>
Health benefits (medical, dental, vision) are available on the first day of employment.</div></div><div><div>
Paid time off is accrued after 180 days (about 6 months) of employment.</div></div><div><b>
Job Description:</b></div><div>
As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems</div><div></div><div><b><br>
Essential duties may include, but are not limited to:</b></div><ul><li><p>
Dedicated and trained specifically for supporting KDHE&rsquo;s programs, systems, policies, and procedures</p></li><li><p>
Answers questions about the eligibility process and provides general program information for Family Medical and E&amp;D/LTC Programs</p></li><li><p>
Responds to calls courteously, accurately, and concisely</p></li><li><p>
Provides a high-quality customer service and focuses on the accuracy of information provided</p></li><li><p>
Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided</p></li><li><p>
Use standard technology: telephones, e-mail, and web browsers</p></li><li><p>
Maintain with up-to-date knowledge of regulations, policies, and guidelines</p></li><li><p>
Complete all assigned training as necessary</p></li></ul><div><b>
Minimum Qualifications/Experience</b></div><ul><li><p>
High School diploma or GED equivalent; post-secondary education preferred</p></li><li><p>
Minimum of six (6) months&rsquo; experience in customer service</p></li></ul><div></div><div><b><br>
Preferred Skills or Knowledge:</b></div><ul><li><p>
Minimum of six (6) months&rsquo; experience in Family Medical Medicaid eligibility</p></li><li><p>
Knowledge of Medicaid and managed care programs</p></li><li><p>
Bilingual Spanish/English with the ability to speak and read both languages fluently.</p></li><li><p>
Strong computer skills with the ability to maneuver in complex software systems</p></li><li><p>
MS Office, Outlook, and Internet usage experience</p></li><li><p>
Active listening skills</p></li><li><p>
Customer orientated</p></li><li><p>
Ability to adapt/respond to different types of characters</p></li><li><p>
Able to multi-task, prioritize, and manage time effectively</p></li><li><p>
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling &amp; punctuation</p></li><li><p>
Requires excellent data entry skills the ability to type 30 words per minute accurately</p></li><li><p>
Willingness to work part of a team</p></li><li><p>
Maintain the integrity and confidentiality of all records and communications</p></li><li><p>
Internet Speed: upload 10 mbps download 50 mbps</p></li><p></p><li><p><br>
All other duties as assigned.</p></li></ul><div>
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr</div><div>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</div><div>
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</div><div><i>
At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.</i></div><p></p><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

Customer Care Associate - Medicaid Call Center (Remote)

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><div><br>
<div><p><b>Experienced Call Center Representative</b></p>
</div><div><p><b>$19.94HR</b></p>
</div><div><p><b>Weekend&rsquo;s Off &amp; Great Benefits</b></p>
</div><div><p><b>Summary:</b></p>
</div><div><p>As an Experience Call Center Representative, you will be supporting our client&rsquo;s customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients&rsquo; customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.</p>
</div><div><p><b>What you get:</b></p>
</div><div><ul><li>Full Time Employment
</li></ul></div><div><ul><li>This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am &ndash; 5:00pm EST.</li>
</ul></div></div><div><div><ul><li>Hourly Rate of $19.94 which may be below your state's minimum wage. Please take this into consideration when applying</li>
</ul></div><div><ul><li>Weekend&rsquo;s OFF!</li>
</ul></div><div><ul><li>Paid Training</li>
</ul></div><div><ul><li>Training Scheduled: Monday-Friday from 8:30 am to 5:00 pm
</li></ul></div><div><ul><li>Career Growth Opportunities</li>
</ul></div><div><ul><li>Great Work Environment</li>
</ul></div><div><ul><li>Full Benefit Options</li>
</ul></div><div><ul><li>Vacation, Sick Time, and Holiday Pay</li>
</ul></div><div><ul><li>Medical, Dental, Vision, Life Insurance, and additional benefits</li>
</ul><div><p><b>What you will be doing:</b></p>
</div><div><ul><li>Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 45 to 50 calls are expected daily).</li>
</ul></div><div><ul><li>Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.</li>
</ul></div><div><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers always.</li>
</ul></div><div><ul><li>Responding promptly to customer inquiries.</li>
</ul></div><div><ul><li>Communicating with customers and colleagues through various channels (email and phone).</li>
</ul></div><div><ul><li>Acknowledging and resolving customer complaints and difficult situations.</li>
</ul></div><div><ul><li>Data Entry (Keeping records of customer interactions, transactions, comments, and complaints).</li>
</ul></div><div><ul><li>Providing support to other positions/operations in cases of heavy workloads or absences.</li>
</ul></div><div><ul><li>Ensure customer satisfaction and provide professional customer support.</li>
</ul></div></div><div><p><b>People who succeed in this role have:</b></p>
</div><div><ul><li>The ability to convey complex information in clear and concise terms to ensure customer understanding.</li>
</ul></div><div><ul><li>Strong commitment and work ethic.</li>
</ul></div><div><ul><li>Exceptional attendance with ability to meet work schedule including the required training period.</li>
</ul></div><div><ul><li>Successful completion of Conduent 3-to-6-week new hire paid training program.</li>
</ul></div><div><ul><li>Effective and accurate written and verbal communication skills.</li>
</ul></div><div><ul><li>Effective problem-solving skills.</li>
</ul></div><div><ul><li>Can navigate multiple applications/screens and research solutions with ease. This would include navigating multiple computer systems and platforms.</li>
</ul></div><div><ul><li>Love helping people and guiding them to the best solution for their issue.</li>
</ul></div><div><ul><li>Are excited by innovative technology.</li>
</ul></div></div><div><div><ul><li>Provide calm conflict resolution and problem solving for frustrated customers.</li>
</ul></div><div><ul><li>Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.</li>
</ul></div><div><p><b>Required Qualifications:</b></p>
</div><div><ul><li>Must be at least 18 years of age or older.</li>
</ul></div><div><ul><li>Must have a High School Diploma, or equivalent; six months minimum experience in call center and/or dispatcher experience.</li>
</ul></div><div><ul><li>In lieu of call center/dispatcher experience we will consider persons with an associate degree.</li>
</ul></div><div><ul><li>Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.</li>
</ul></div><div><ul><li>Must be able to successfully pass a criminal background check and drug test.</li>
</ul></div><div><p><b>Preferred Qualifications:</b></p>
</div><div><p>One year of previous call center experience</p>
<p>Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.</p>
<p>Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.94 per hour</p><br>
</div></div><br>
<p>Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

Customer Experience Associate II

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><p><b><br>
App and Dev Support Engineer - eDiscovery</b></p><p><b>
About the Role</b></p><p>
We are seeking a <b>Senior eDiscovery Support Analyst</b> to support and evolve our enterprise eDiscovery hosting platforms, including <b>Relativity Server and RelOne</b>. In this role, you will deliver exceptional customer experience to both internal and external users while playing a key part in the design, implementation, deployment, and ongoing support of our platforms.</p><p>
You will work closely with <b>Client Services, Data Management, Development, Infrastructure</b>, and external vendors to support large, global customers with demanding service-level agreements (SLAs).</p><p>
This is a hands-on, senior technical role requiring deep eDiscovery expertise, strong troubleshooting skills, and the ability to drive issues to resolution in complex, distributed environments.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li>
Provide advanced support for enterprise-scale eDiscovery platforms, including <b>Relativity Server (2021+) and RelOne</b></li><li>
Support large global customers operating across multiple time zones with strict SLAs</li><li>
Act as a primary point of coordination during incidents, ensuring clear communication with internal teams, vendors, and customers</li><li>
Troubleshoot complex issues across distributed systems, including:<ul><li>
Citrix and VDI environments</li><li>
Windows and Linux servers</li><li>
SQL Server</li><li>
Active Directory, MFA, and authentication services</li><li>
Networking and cloud infrastructure (Azure)</li></ul></li><li>
Collaborate with Infrastructure, Development, and Data Management teams to resolve platform and performance issues</li><li>
Proactively identify risks, recurring issues, and opportunities for improvement</li><li>
Learn and adopt new eDiscovery technologies to enhance platform support and customer satisfaction</li><li>
Create and maintain technical documentation, runbooks, and user-facing guidance</li><li>
Drive issues to resolution end‑to‑end rather than relying solely on escalation</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent practical experience</li><li><b>
5&ndash;7 years of hands-on experience supporting Relativity Server (minimum 2021 version)</b></li><li>
Strong experience in the <b>eDiscovery industry</b></li><li>
Demonstrated success supporting <b>enterprise customers</b> with demanding SLAs</li><li>
Strong understanding of:<ul><li>
Windows Desktop and Windows Server environments</li><li>
Linux servers</li><li>
Databases (SQL Server)</li><li>
MFA and authentication systems</li><li>
Networking and web technologies</li><li>
Cloud platforms (Azure)</li></ul></li><li>
Excellent verbal and written communication skills; comfortable engaging with customers during high-pressure situations</li><li>
Ability to work independently while also thriving as a collaborative team member</li><li>
Proactive mindset&mdash;anticipates issues and takes ownership without waiting for direction</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li><b>
RelOne support experience</b></li><li>
Experience supporting other eDiscovery hosting platforms</li><li>
Experience working in <b>ServiceNow</b> or similar ticketing systems</li><li>
Knowledge of network infrastructure concepts</li><li>
Knowledge of Windows infrastructure, including <b>Active Directory and Group Policy (GPO)</b></li></ul><p></p><p><br>
At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:</p><ul><li><b>
 Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.</b></li></ul><p><b>
 We offer perks and rewards designed to support you:</b></p><ul><li><b>
Health &amp; Welfare Benefits: </b>Comprehensive plans tailored to your needs, effective from day one.</li><li><b>
Retirement Savings: </b>Robust programs to help you secure your financial future.</li><li><b>
Employee Discounts: </b>Access to a wide range of discounts on merchandise, services, travel, and more.</li><li><b>
Career Growth Opportunities: </b>Paths for advancement within a global organization.</li><li><b>
Paid Training: </b>Learn while you earn with award-winning learning platforms<b>.</b></li><li><b>
Paid Time Off: </b>Competitive PTO packages to help you recharge.</li><li><b>
Great Work Environment: </b>Join an award-winning culture that values diversity and inclusion.</li></ul><p></p><p><i><br>
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $91K - 118K annually.</i></p><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

App and Dev Support Engineer - eDiscovery

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><p><b><br>
Remote Fraud Call Center Representative - Puerto Rico</b></p>
<p><b>
Must be proficient in English.</b></p>
<p><b>
Must reside in Puerto Rico to be considered.</b></p>
<p>
$12.10 HR</p>
<p>
Opportunity to earn an additional $350 per month.</p>
<p><b>
Must be proficient in English.</b></p><br>
<p></p>
<p><b>
Great Benefits and Paid Training!</b></p><br>
<p></p>
<p>
 <b>Summary:</b></p>
<p>
As a <b>Customer Service Representative II, </b>you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.</p>
<p><b>
What we offer:</b></p>
<ul>
<li><b>Work From Home</b></li>
<li><b>Full-Time Employment:</b> Reliable schedule and stability.</li>
<li><b>Competitive Pay:</b> $12.10 starting on day one.
<ul><li>Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying.</li>
</ul></li><li><b>Night differential: </b>$1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday.
<ul><li>This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.</li>
</ul></li><li><b>Weekend Shift Differential: </b>$1.00 per hour (Sat and Sun, 6am-6pm AST)</li>
<li><b>Paid Training:</b> Get the training you need to excel.</li>
<li><b>Incentive Plan:</b> Potential to earn up to an additional $350 per month after training by meeting performance metrics.</li>
<li><b>Full Benefits:</b> Comprehensive benefit options and a great work environment that values your success</li></ul><br>
<p></p>
<p><b>
What You'll Do:</b></p>
<ul>
<li>Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.</li>
<li>Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.</li>
<li>Process fraud claims and disputes per client guidelines.</li>
<li>Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.</li>
<li>Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.</li>
<li>Support team operations with other duties and tasks as assigned.</li></ul><br>
<p></p>
<p><b>
What We're Looking For:</b></p>
<ul>
<li>A clear communicator who can explain complex topics in simple terms.</li>
<li>A passionate, reliable professional with integrity and a drive to deliver exceptional service.</li>
<li>Someone committed to excellent attendance and able to follow a structured, full-time schedule.</li>
<li>A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.</li>
<li>Strong written and verbal communication skills with attention to accuracy.</li>
<li>Comfortable navigating multiple systems and screens in a fast-paced environment.</li>
<li>Ready to take high-volume calls while maintaining focus and professionalism.</li></ul><br>
<p></p>
<p><b>
Required Qualifications:</b></p>
<ul>
<li>Must be at least 18 years old with a High School Diploma or equivalent.</li>
<li>Must have 6 months of Customer Service, Call Center or Dispatch experience.</li>
<li>Proficient in English.</li>
<li>Complete a background check, credit check, and fingerprinting.</li>
<li><b>Internet Service:</b> Must have a verified, secure, reliable, and high-speed internet connection to support business needs.</li>
<li><b>Work Area</b>: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.</li>
<li><b>Equipment:</b> The company will provide all necessary computer equipment</li>
<li><b>Internet Speed Test:</b> Must complete an internet speed test and achieve a minimum of <b>50 Mbps upload and 10 Mbps download</b>.</li>
<li>Reside in Puerto Rico with legal authorization to work permanently in the United States.</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications</b>:</p>
<ul>
<li>6 months of experience in the banking or financial industry.</li></ul><br>
<p></p>
<p><b>
Looking for more information?</b><br>
We&rsquo;re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It&rsquo;s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.</p>
<p><b>
Landing Page:</b> About Call Center Representative Role</p><br>
<p></p>
<p>
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour.</p><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

Remote Fraud Call Center Representative - Puerto Rico

<p>Durch unsere engagierten Mitarbeiter liefert Conduent unternehmenskritische Dienstleistungen und L&ouml;sungen im Auftrag von Fortune 100 Unternehmen und &uuml;ber 500 Regierungen - und schafft so au&szlig;ergew&ouml;hnliche Ergebnisse f&uuml;r unsere Kunden und die Millionen von Menschen, die auf sie z&auml;hlen. Sie haben die M&ouml;glichkeit, sich pers&ouml;nlich zu entfalten, etwas zu bewirken und Teil einer Kultur zu sein, in der Individualit&auml;t jeden Tag wahrgenommen und gesch&auml;tzt wird.</p><p>Conduent unterst&uuml;tzt operative Teams dabei, die Service- und Produktbereitstellung effektiver und effizienter zu gestalten. Wir arbeiten partnerschaftlich daran, Gesch&auml;ftsprozesse zu optimieren, Wissen zu maximieren, die Produktivit&auml;t und Qualit&auml;t zu steigern und die Compliance sicherzustellen.</p><p><b>Deine Rolle:</b></p><p>Als Trainer bist du eine erfahrene Fachkraft mit fortgeschrittenem und spezialisiertem Know-how in Trainingsmethoden und operativen Prozessen. Du agierst weitgehend autonom innerhalb etablierter Verfahren.</p><p><b>Deine Hauptaufgaben</b></p><ul><li>Schulung &amp; Durchf&uuml;hrung: Du leitest Trainings f&uuml;r Mitarbeiter zu komplexen Produktlinien/Technologien, Kunden-Tools oder Prozessen, einschlie&szlig;lich grundlegender Soft Skills.</li><li>Trainingsentwicklung: Bei Bedarf bist du f&uuml;r die Gestaltung und Aktualisierung einfacher Schulungsmaterialien und Kurse verantwortlich, wobei du die Inhalte logisch f&uuml;r die Durchf&uuml;hrung strukturierst.</li><li>Qualit&auml;tssicherung: Du arbeitest mit Fachexperten zusammen, um die Aktualit&auml;t und Effektivit&auml;t der Inhalte zu validieren.</li><li>Organisation &amp; Berichte: Du analysierst und erstellst Trainingsressourcen und Materialien, um die Kurse durchzuf&uuml;hren. Du sammelst Trainings-Feedbacks von Teilnehmern. Du f&uuml;hrst bei Bedarf &quot;Train the Trainer&quot;-Sitzungen durch.</li><li>Probleml&ouml;sung: Du nutzt dein Urteilsverm&ouml;gen, basierend auf deiner bisherigen Erfahrung, Praktiken und Pr&auml;zedenzf&auml;llen, um Probleme zu identifizieren und zu l&ouml;sen.</li><li>Prozessoptimierung: Du schl&auml;gst Verbesserungen f&uuml;r bestehende Prozesse und L&ouml;sungen vor, um die Effizienz des Teams zu steigern.</li></ul><p><b>Deine Qualifikationen und Erfahrung</b></p><p><b>Zwingend erforderlich:</b></p><ul><li>Nachweisliche Erfahrung im Call Center / Kundenservice-Umfeld als Trainer oder in einer &auml;hnlichen Rolle.</li><li>Fundierte Kenntnisse im Telekommunikationssektor.</li><li>Spezifische Expertise im Bereich Vodafone und dessen Produkte/Services (Produktwissen, Prozesse, Kundenschnittstelle).</li></ul><p><b>Generelle Anforderungen:</b></p><ul><li>Funktionales Wissen: Du hast dir umfassendes Wissen in einer Reihe von Prozessen, Verfahren und Systemen angeeignet oder agierst als technischer Experte in einem Bereich.</li><li>Betriebswirtschaftliches Verst&auml;ndnis: Du hast ein gutes Verst&auml;ndnis daf&uuml;r, wie verwandte Teams ihre Bem&uuml;hungen und Ressourcen koordinieren, um gemeinsame Ziele zu erreichen.</li><li>Soft Skills: Du tauschst Ideen und Informationen effektiv aus und nutzt Taktgef&uuml;hl und Diplomatie im Umgang mit anderen.</li></ul><p><b>Sprachkenntnisse (Vorteilhaft):</b></p><ul><li>Deutsch: Muttersprachliches Niveau oder vergleichbar.</li><li>Englisch: Flie&szlig;ende und fortgeschrittene Kenntnisse (Verhandlungssicher) sind ein Plus.</li></ul><p><b>Arbeitsumfeld und Standort</b></p><ul><li>Standort: Bursa, T&uuml;rkei.</li><li>Arbeitsmodus: Die betreffende Stelle ist derzeit als Remote-Rolle ausgeschrieben, um unsere Kapazit&auml;ten f&uuml;r unseren neuen Standort in <b>Bursa</b> fr&uuml;hzeitig aufzubauen. Langfristig ist jedoch geplant, dass der gesamte operative Betrieb in unser neues B&uuml;ro in Bursa &uuml;bergeht und die T&auml;tigkeit dort vor Ort fortgesetzt wird.</li></ul><p><b>Warum du bei uns arbeiten solltest:</b></p><ul><li>Bereitschaft, zun&auml;chst im Homeoffice zu arbeiten und sp&auml;ter in ein Office-basiertes Modell am Standort Bursa zu wechseln.</li><li>Arbeitsmodus: Wir erwarten von dir Flexibilit&auml;t und die Bereitschaft, prim&auml;r vor Ort im Office zu arbeiten. Deine Anwesenheit im B&uuml;ro ist wichtig f&uuml;r die effektive Durchf&uuml;hrung von Trainings und die Teamkoordination.</li><li>Teil eines internationalen Teams werden.</li><li>Professionelle Entwicklungsm&ouml;glichkeiten und Karrierechancen.</li><li>Dynamisches und unterst&uuml;tzendes Arbeitsumfeld.</li><li>Wettbewerbsf&auml;higes Gehalt plus Teamleiter Boni's</li><li>Flexible Arbeitszeiten</li><li>Sichere Zukunft: Ab dem ersten Tag volle Krankenversicherung; ab dem zweiten Monat private Krankenversicherung.</li><li>Nesting-Bonus in H&ouml;he von insgesamt 1000&euro; &ndash; ausgezahlt in zwei gleichen Raten (500&euro;) im 7. und 10. Gehaltszyklus &ndash; f&uuml;r neue Mitarbeitende, die 6 und 9 Monate im Unternehmen t&auml;tig sind.</li><li>Essensgeld in H&ouml;he von monatlich bis zu 6.670 TL (bei 23 Arbeitstagen)</li></ul><p><b>Passt du zu uns?</b></p><p>Wenn du bereit bist, dein Expertenwissen in Bursa einzusetzen und unsere operativen Teams im Telekommunikations- und Vodafone-Umfeld auf das n&auml;chste Level zu bringen, freuen wir uns auf deine Bewerbung!</p><p>Art der Stelle: Vollzeit</p><p>Gehalt: ab 80.975,00TRY pro Monat</p><p>M&ouml;glichkeit zu pendeln/umzuziehen:</p><ul><li>Bursa: problemlos pendeln oder bereit sein, mit Unterst&uuml;tzung durch den Arbeitgeber umzuziehen (W&uuml;nschenswert)</li></ul><p>Berufserfahrung:</p><ul><li>Kundendienst: 1&nbsp;Jahr (Erforderlich)</li></ul><p>Sprache:</p><ul><li>Deutsch (Erforderlich)</li></ul><p>Arbeitsort: Zum Teil im Homeoffice in Bursa</p>

Trainer (m/w/d) DSL Remote - Bursa

<p><b>Deutschsprachiges Projekt | Internationales Umfeld</b></p><p>M&ouml;chtest du deine Karriere auf das n&auml;chste Level bringen und als Teamleiter/in in einem globalen Unternehmen durchstarten &ndash; und das ganz bequem von deinem <b>Home-Office in der T&uuml;rkei</b> aus?</p><p>Werde Teil von <b>Conduent</b>! Wir suchen F&uuml;hrungspers&ouml;nlichkeiten, die moderne Arbeitsformen leben und ihr Team auch &uuml;ber den Bildschirm zu H&ouml;chstleistungen motivieren k&ouml;nnen.</p><p><b>Deine Rolle: Remote-Leadership &amp; Fokus</b></p><p>Als Teamleiter/in verantwortest du die operativen T&auml;tigkeiten des Projekts. Auch im Remote-Modus bist du der Dreh- und Angelpunkt f&uuml;r dein Team. Du unterst&uuml;tzt und coachst deine Kolleginnen und Kollegen virtuell, um die gemeinsamen Projektziele optimal zu erreichen.</p><p><b>Wichtiger Hinweis:</b> Die T&auml;tigkeit erfolgt zu <b>100 % Remote</b> innerhalb der T&uuml;rkei. Eine professionelle Arbeitsumgebung und eine stabile Infrastruktur sind zwingend erforderlich. Gelegentliche Besuche an unseren Standorten (z. B. f&uuml;r Strategie-Meetings oder Teamevents) sind ausdr&uuml;cklich erw&uuml;nscht.</p><p><b>Deine Aufgaben:</b></p><ul><li><b>Performance:</b> Verantwortung f&uuml;r die Teamergebnisse in den Bereichen Call-Abnahme, Verkauf und Qualit&auml;t.</li><li><b>Coaching:</b> Virtuelle Weiterentwicklung, Motivation und Coaching deiner Teammitglieder via MS Teams/Zoom.</li><li><b>Schnittstelle:</b> Enge Kommunikation zum Auftraggeber und regelm&auml;&szlig;iges Reporting an das Management.</li><li><b>Feedback:</b> Durchf&uuml;hrung von Video-Leistungsbeurteilungen und Nachverfolgung der Ma&szlig;nahmen.</li><li><b>Monitoring:</b> &Uuml;berwachung der KPIs und Sicherstellung der vertraglichen Vorgaben.</li><li><b>Organisation:</b> Verwaltung von Abwesenheiten und Effizienzsteuerung im Remote-Umfeld.</li></ul><p><b>Das erwarten wir von Dir:</b></p><ul><li><b>Technische Infrastruktur:</b> Du verf&uuml;gst &uuml;ber eine <b>stabile Breitband-Internetleitung</b> (Glasfaser/VDSL) und einen ruhigen, ergonomischen Arbeitsplatz.</li><li><b>Erfahrung:</b> Mindestens 2 Jahre Berufserfahrung im Call Center und fundierte F&uuml;hrungserfahrung mit Fokus auf KPIs.</li><li><b>Sales-Fokus:</b> Du bist vertriebsstark und kannst Ziele messbar erreichen.</li><li><b>Mindset:</b> Hohe Eigenverantwortung, Selbstorganisation und ausgepr&auml;gte Stressresistenz.</li><li><b>Sprachniveau:</b> Verhandlungssicheres <b>Deutsch und Englisch</b> (Wort/Schrift).</li><li><b>Tools:</b> Sicherer Umgang mit MS Office (insbesondere Excel) und analytische F&auml;higkeiten.</li><li><b>Flexibilit&auml;t:</b> Bereitschaft zu Schichtarbeit und gelegentlicher Reisebereitschaft innerhalb der T&uuml;rkei.</li></ul><p><b>Das bieten wir Dir:</b></p><ul><li><b>Hardware-Paket:</b> Wir stellen dir das komplette technische Equipment (Laptop, Headset etc.) per Kurier direkt nach Hause.</li><li><b>Administrative Sicherheit:</b> Vollst&auml;ndige Anmeldung bei der <b>SGK</b> sowie ein unbefristeter Arbeitsvertrag nach t&uuml;rkischem Arbeitsrecht.</li><li><b>Versicherung:</b> Private Krankenzusatzversicherung f&uuml;r dich und deine Liebsten.</li><li><b>Finanzielle Extras:</b> * Wettbewerbsf&auml;higes Grundgehalt plus attraktive <b>Pr&auml;mienzahlungen</b>.</li><li><b>Nesting-Bonus in H&ouml;he von insgesamt 1000&euro;</b>&ndash; ausgezahlt in zwei gleichen Raten (500&euro;) im 7. und 10. Gehaltszyklus &ndash; f&uuml;r neue Mitarbeitende, die 6 und 9 Monate im Unternehmen t&auml;tig sind.</li><li>Essensgeld in H&ouml;he von monatlich bis zu 6.670 TL (bei 23 Arbeitstagen)</li><li>Monatlicher <b>Internetzuschuss</b> f&uuml;r dein Home-Office in h&ouml;he von 440 TL</li><li><b>Onboarding:</b> Eine umfassende virtuelle Einarbeitung f&uuml;r einen reibungslosen Start.</li><li><b>Entwicklung:</b> Klare Karrierepfade in einem weltweit f&uuml;hrenden Unternehmen.</li></ul><p><b>Bereit f&uuml;r den n&auml;chsten Schritt in der T&uuml;rkei?</b></p><p>Wir freuen uns auf deine Bewerbung inklusive Gehaltsvorstellung und deinem fr&uuml;hestm&ouml;glichen Startdatum!</p><p>Werde Teil eines Unternehmens, das Sales lebt und Remote-Work auf das n&auml;chste Level hebt.</p><p>Art der Stelle: Vollzeit</p><p>Gehalt: 60.000,00TRY - 100.000,00TRY pro Monat</p><p>Berufserfahrung:</p><ul><li>Teamleitung: 1&nbsp;Jahr (Erforderlich)</li><li>Call Center: 2&nbsp;Jahre (Erforderlich)</li></ul><p>Sprache:</p><ul><li>Deutsch (Erforderlich)</li></ul><p>Arbeitsort: Homeoffice</p>

Teamleiter (m/w/d) für KSC - Remote/Türkei

<div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><p><b><br>
ORACLE PL/SQL DEVELOPER WITH JAVA KNOWLEDGE</b></p><p><b>
Requirement:</b></p><p>
The candidate is expected to have high degree of proficiency coding with Oracle PL/SQL scripts. Knowledge of Java is plus.</p><p>
The ideal candidate is someone who is highly motivated and self-driven, with strong technical and analytical skills to quickly learn the inner working of the PBM &amp; Rebate application that is coded using PL/SQL. The candidate is expected to evolve as a Technical Subject Matter Expert (SME) for the PBM &amp; Rebate application and must be a willing to cross train other team members who will join the team and also serve as the technical lead for the PBM &amp; Rebate application. Working knowledge of Java is a strong plus - to support the Java version of the PBM &amp; Rebate application</p><p>
The candidate is also expected to be hands on &ndash; including analysis, design, programming, implementation, maintenance, and enhancement of the PBM &amp; Rebate application for existing customers and future customers.</p><p>
At least seven (10+) years of work experience is required.</p><p>
The ideal candidate will have following characteristics:</p><ul><li>
Have strong oral and written communications skills. Candidate will be required to interact with business users to elicit and understand business requirements.</li><li>
Have ability to diagnose problems and suggest resolution with minimal guidance.</li><li>
Be ready to take responsibility for assigned tasks and work with others as needed to complete tasks.</li><li>
Successfully function within a project team and be a team player in an environment of deadlines and project milestones.</li><li>
Must have a positive &ldquo;can and will do&rdquo; attitude.</li></ul><p><b>
Major Responsibilities:</b></p><ul><li>
Analysis, design, programming, implementation, maintenance, and enhancement of PBM &amp; Rebate application that is coded in PL/SQL and Java. (For candidates with Java experience &ndash; the scope of work will also include supporting the Java version of PBM &amp; Rebate application)</li><li>
Support new business opportunities &ndash; including reading through RFP, meeting with business team members or clients, assist with proposal work, and complete design documentation and estimates to meet any new business requirements.</li><li>
Resolve any issues that present themselves in a timely manner to mitigate SLA delays.</li><li>
Investigate, resolve and document assigned issues and propose / implement solutions.</li><li>
Assist in discussions with clients and/or in the explanations of the issues, and recommended solutions.</li><li>
Assist in preparation of functional specifications for application systems, presentation of system</li><li>
Develop status reports of development activities weekly</li></ul><p>
Requirements and designs to client personnel.</p><p><b>
Education and Work Experience:</b><br>
<br>
College degree with at least 7 years of work experience in software development.</p><p><b>
Work Location:</b><br>
Atlanta, GA or Irivine,CA</p><p><b>
Flexible Working</b></p><p>
At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:</p><ul><li><b>
Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.</b></li></ul><p><b>
Working for You</b></p><p>
We offer perks and rewards designed to support you:</p><ul><li><b>
Health &amp; Welfare Benefits: </b>Comprehensive plans tailored to your needs, effective from day one.</li><li><b>
Retirement Savings: </b>Robust programs to help you secure your financial future.</li><li><b>
Employee Discounts: </b>Access to a wide range of discounts on merchandise, services, travel, and more.</li><li><b>
Career Growth Opportunities: </b>Paths for advancement within a global organization.</li><li><b>
Paid Training: </b>Learn while you earn with award-winning learning platforms.</li><li><b>
Paid Time Off: </b>Competitive PTO packages to help you recharge.</li><li><b>
Great Work Environment: </b>Join an award-winning culture that values diversity and inclusion.</li></ul><p></p><p><b><br>
Join Us:</b></p><p>
At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you&rsquo;ll find opportunities to:</p><ul><li>
Bring your authentic self to work every day.</li><li>
Grow and thrive both personally and professionally.</li><li>
Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.</li></ul><p>
With over 50,000 associates in 24 countries, you&rsquo;ll be part of a global team that&rsquo;s shaping the future &mdash; for the company and for yourself.</p><p>
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $96,250 - $125,000.</p><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p>
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</p></div>

PL/SQL Developer

Join Conduent and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.