Qureos Mentor

CONEXION (SMC-PVT.) LIMITED

We are seeking a dynamic and customer-focused **Customer Service Representative (CSR)** to join our international call center team. The ideal candidate will have excellent communication skills in English and a passion for delivering outstanding service to customers from the US markets.Key Responsibilities:* Answer inbound calls, emails, or chats from international customers professionally and promptly.* Resolve customer queries, complaints, and issues effectively and efficiently.* Maintain accurate records of interactions using the company&rsquo;s CRM system.* Follow communication procedures, guidelines, and policies.* Provide product/service information and support to ensure customer satisfaction.* Escalate unresolved issues to appropriate internal teams when necessary.* Meet or exceed performance metrics such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).Requirements:* Proven experience as a CSR or similar role in a call center environment.* **Excellent English communication skills** (spoken and written).* Ability to multi-task, prioritize, and manage time effectively.* Basic computer literacy and familiarity with CRM systems.* Flexible to work in night shifts* Positive attitude and a problem-solving mindset.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Service Representative (International Call Center)

Join CONEXION (SMC-PVT.) LIMITED and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CONEXION (SMC-PVT.) LIMITED

ABOUT_COMPANY

Customer Service Representative (International Call Center)