Qureos Mentor

Confidential Jobs

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 Job Role &ldquo;Purpose &amp; Scope&rdquo;
 
 
 The Maintenance Technician is responsible for carrying out routine, preventive, and corrective maintenance tasks to ensure the proper operation of equipment and facilities for Fire alarm system and Fire fighting systems
 
 
 Direct Role:
 
 &bull; Making sure all work complies with relevant codes NFPA and regulations.
 
 &bull; Completing all assignments.
 
 &bull; Performing inspections and diagnosing any problems.
 
 &bull; Perform preventive and corrective maintenance works as per schedule
 
 &bull; Follow safety procedures and work instructions
 
 &bull; Completing full installations.
 
 &bull; Travelling occasionally to customer locations.
 
 &bull; Reading, understanding, and following product manuals.
 
 &bull; Educating customers on care and maintenance.
 
 &bull; Writing service and status reports.
 
 &bull; Analyzing plans.
 
 &bull; Testing all features and equipment to ensure optimum functioning.
 
 &bull; Willingness to work after hours and on weekends.
 
 
 Job Competencies:
 
 
 1.1 Required Education:
 
 Associate or technical degree.
 
 
 1.2 Required Knowledge:
 
 ➢ Alarm system and fire fighting experience.
 
 ➢ Valid driver's license.
 
 
 1.3 Required Skills:
 
 ➢ Excellent problem-solving skills.
 
 ➢ Outstanding communication and interpersonal skills.
 
 ➢ Track record of excellent customer service.
 
 
 1.4 Required Experience: 5 years
 
 Minimum 5 years of experience in Maintenance Technician.
</div>

Fire Alarm Maintenance Technician

<div>
 
 
 Role Purpose
 
 :
 
 
 The Product Executive supports the full lifecycle of automotive product management, ensuring competitive positioning, accurate product data, and strong collaboration across marketing, sales, planning, and aftersales. The role strengthens product competitiveness through research, analysis, and strategic recommendations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Conduct detailed market research, visit competitor showrooms, and gather pricing, specifications, and trim-level insights.
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 Prepare weekly and monthly sales, MEAC, and competitiveness reports for senior leadership.
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 Monitor and analyze market trends, regulatory updates, and competitor movements.
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 Support forecasting, product planning, and order recommendations based on market intelligence.
 </li>
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 Review and update product specification sheets, ensuring accuracy across all touchpoints.
 </li>
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 Coordinate with sales, marketing, and aftersales teams to ensure product updates are communicated effectively.
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 Develop monthly product bulletins and internal newsletters summarizing key updates.
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 Collect information from SASO, GSO, and other authorities to ensure product compliance.
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 Support product launches, dealer training sessions, and fleet presentations.
 </li>
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 Assist in developing pricing recommendations and competitiveness analyses.
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 Create and analyze customer surveys to drive product improvement initiatives.
 </li>
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 Support digital product content creation, including website updates, brochures, and product assets.
 </li>
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 Work with marketing and PR teams to ensure product messaging accuracy and consistency.
 </li>
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 Coordinate with supply chain teams to monitor stock levels, aging, and mix optimization.
 </li>
 <li>
 Assist in preparing business cases for new models, facelifts, and specification changes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Engineering, or related field.
 </li>
 <li>
 Strong proficiency in English
 </li>
 <li>
 Automotive industry experience or strong enthusiasm for the sector.
 </li>
 <li>
 Advanced Microsoft Excel, PowerPoint, and Word skills.
 </li>
 <li>
 Analytical mindset with strong reporting and presentation abilities.
 </li>
 <li>
 Professional writing skills in Arabic and English.
 </li>
 <li>
 Ability to work under pressure and meet tight deadlines.
 </li>
 <li>
 Strong communication and cross‑functional collaboration skills.
 </li>
 </ul>
</div>

Product Executive

<div>
 Job Role &ldquo;Purpose &amp; Scope&rdquo;
 
 
 To lead, manage, and control all mechanical Fire &amp; Life Safety systems operation and maintenance activities, ensuring system reliability, Saudi Civil Defense compliance, safety, and continuous availability of all fire protection assets within the facility.
 
 
 Tasks and Duties
 
 
 Key Responsibilities
 
 1. Operations Management
 
 &bull; Ensure 24/7 operational readiness of all FLS mechanical systems.
 
 &bull; Maintain system availability &ge; 99%.
 
 &bull; Lead daily, weekly, and monthly inspections.
 
 &bull; Manage emergency response and breakdown recovery.
 
 
 2. Maintenance Management
 
 &bull; Develop and implement Preventive Maintenance (PM) plans.
 
 &bull; Supervise corrective and predictive maintenance.
 
 &bull; Ensure proper testing schedules:
 
 o Fire pumps running &amp; flow tests
 
 o Sprinkler/hydrant systems
 
 o ANSUL systems
 
 o Gas suppression systems
 
 o VESDA mechanical components
 
 &bull; Monitor system performance and reliability.
 
 
 3. Testing &amp; Compliance
 
 &bull; Ensure full compliance with:
 
 o Saudi Civil Defense
 
 o NFPA standards
 
 o Manufacturer requirements
 
 &bull; Lead integrated system testing and annual inspections.
 
 &bull; Prepare facility for authority audits and inspections.
 
 &bull; Maintain complete documentation and reports.
 
 
 4. Team Leadership
 
 &bull; Manage supervisors and technicians.
 
 &bull; Assign daily tasks and work schedules.
 
 &bull; Provide technical guidance and coaching.
 
 &bull; Conduct performance evaluations.
 
 &bull; Identify training needs and develop competency plans.
 
 
 5. Safety Management
 
 &bull; Enforce HSE policies and safe work practices.
 
 &bull; Approve permits (Hot Work, Confined Space, etc.).
 
 &bull; Conduct risk assessments.
 
 &bull; Investigate incidents and implement corrective actions.
 
 
 6. Planning &amp; Budgeting
 
 &bull; Prepare annual maintenance budget.
 
 &bull; Control spare parts inventory.
 
 &bull; Optimize manpower and resources.
 
 &bull; Reduce downtime and maintenance costs.
 
 
 7. Contractor &amp; Vendor Management
 
 &bull; Supervise third-party contractors.
 
 &bull; Review technical submittals and method statements.
 
 &bull; Verify service quality and SLA compliance.
 
 &bull; Approve invoices and service reports.
 
 
 8. Reporting &amp; Documentation
 
 &bull; Submit monthly KPIs and performance reports.
 
 &bull; Maintain maintenance logs, checklists, and compliance records.
 
 &bull; Track:
 
 o System availability
 
 o MTTR
 
 o PM completion rate
 
 o Incident statistics
 
 
 Scope of Systems
 
 Responsible for all mechanical FLS systems including:
 
 &bull; Fire Pumps (Diesel/Electric/Jockey)
 
 &bull; Sprinkler Systems
 
 &bull; Hydrant &amp; Hose Reel Systems
 
 &bull; ANSUL Kitchen Suppression
 
 &bull; Gas Suppression (FM200/Novec)
 
 &bull; VESDA mechanical components
 
 &bull; Water storage tanks &amp; valves
 
 &bull; Passive fire protection components
 
 
 Qualifications
 
 Education
 
 Bachelor&rsquo;s Degree in Mechanical Engineering (Required)
 
 Experience
 
 &bull; Minimum 10 years in FLS / Fire Protection O&amp;M
 
 &bull; Minimum 5 years in leadership/managerial role
 
 &bull; Experience in large facilities / VIP or critical buildings preferred
 
 Certifications (Preferred)
 
 &bull; NFPA / Fire Protection certificates
 
 &bull; Saudi Civil Defense approval
 
 &bull; PMP or Maintenance Management certification
 
 &bull; IOSH/NEBOSH (Safety)
 
 
 Technical Skills
 
 &bull; Fire pump testing &amp; troubleshooting
 
 &bull; Suppression system maintenance
 
 &bull; NFPA standards knowledge
 
 &bull; PM planning software / CAFM
 
 &bull; Root cause analysis
 
 &bull; Risk assessment
 
 
 Behavioral Competencies
 
 &bull; Leadership
 
 &bull; Decision-making under pressure
 
 &bull; Problem solving
 
 &bull; Communication
 
 &bull; Planning &amp; organization
 
 &bull; Accountability
 
 
 KPIs (Performance Indicators)
 
 &bull; System uptime &ge; 99%
 
 &bull; PM completion &ge; 95%
 
 &bull; Zero Civil Defense violations
 
 &bull; Reduced emergency breakdowns
 
 &bull; Training compliance 100%
 
 &bull; Incident-free workplace
 
 
 Work Conditions
 
 &bull; Site-based role
 
 &bull; On-call for emergencies
 
 &bull; Field and office work mix
</div>

Maintenance Project Manager

<div>
 
 Our in-house call center team is expanding and we are looking for experienced individuals who's passion is providing excellent customer experience to clients and partners. Preferably with experience in hotel industry, familiar with call standards and security.
 
 
 
 
 
 
 Job Summary
 
 
 
 The role revolves around being the first point of contact, and thus, establishing the first impression of the company. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.
 
 
 
 
 
 
 Job Salary: up to 6,500 AED depending on skills and experience
 
 
 
 
 Job Location: Dubai, UAE
 
 
 
 
 Work Shift: 5 days a week (Monday-Friday), 9 hours per day
 
 
 
 
 
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Acting as a first point of contact
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 Supporting the smooth running of Call Center, where all aspects of the client experience are delivered to the highest level
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 Answering and distributing all incoming calls in a timely and professional manner
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 Delivering a positive and timely response to client enquiries
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 Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
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 Maintaining excellent knowledge of products and services in order to efficiently address any queries or concerns from partners and clients
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 Maintaining confidentiality of client data ensuring no sensitive information is disclosed
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 Keep records of all calls in Call Center CRM in a comprehensible way
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 Meet individual and team qualitative and quantitative targets
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 Building and maintaining effective working relationships whilst promoting the company culture and values
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 Performing other job-related duties as assigned by Management
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 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum of 2 years&rsquo; experience as a Call Center agent or similar role in the UAE, hospitality background is preferred
 </li>
 <li>
 Full English proficiency is required, additional spoken languages are an advantage
 </li>
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 Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette
 </li>
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 Customer-focused and adaptability to different personality types
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 Ability to multi-task, set priorities, and manage time effectively
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 Excellent active listening and problem-solving skills
 </li>
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 Intermediate computer literacy is required e.g., MS Office
 </li>
 </ul>
</div>

Call Center Agent - Corporate

<div>
 
 To direct and manage public relations activities in order to enhance the organization&rsquo;s presence in alignment with communications strategic objectives and within assigned resources. Direct the delivery of media content to the public using various tools, and ensure the development of strong relationships with different stakeholders.
 
 
 
 
 
 
 Responsibilites :
 
 
 
 
 
 <ul>
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 Design and develop an effective overarching public relations strategy for communications in line with the organization&rsquo;s strategic objectives.
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 Take ownership and oversee the organization of international and other key PR projects and campaigns, ensuring adherence to guidelines and agreed timelines; lead the development of objectives and key messages in consultation with communications media, newsroom, and the end user.
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 Lead and provide guidance to articulate digital media, Internal communication, and public affairs strategies in line with the communications strategy to maximize positive media coverage.
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 Prioritize and manage internal and external stakeholder requests for PR and digital media support on projects, setting expectations and negotiating as necessary.
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 Monitor, evaluate, and report on the impact of PR and digital media strategies on public awareness targets.
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 Ensure key message alignment for entities by conducting facilitative sessions and periodic audits of entities&rsquo; media communications to ensure compliance.
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 Collaborate with directors of other departments for the implementation of cross-functional projects (e.g., campaigns, events, corporate presentations, etc.) and developmental initiatives that require Public Relations involvement.
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 Collaborate with all communications departments to attend daily editorial meetings and support the effective running of the newsroom. Support the development of an editorial and content planning process.
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 Develop and formulate standard operating procedures, processes, and policies for public relations, internal/external relations, and digital media, as appropriate.
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 Introduce and maintain best practices relevant to public relations while ensuring alignment with the organization&rsquo;s vision and mission and the broader communications function.
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 Build long-term relationships with all external and internal stakeholders, such as local government entities, local and international media representatives, agencies, and networks.
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 Oversee day-to-day project operations and tasks, generate reports on activities and outcomes for senior management reference, and participate in operational review meetings with the team to discuss task lists and report on the status of ongoing jobs and projects.
 </li>
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 Lead and support the supervisor in the formulation and development of the annual business plan, KPIs, scorecards, yearly departmental budgets, business continuity planning, and risk management.
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 Support the supervisor during process audits and implement and monitor corrective actions identified during audits.
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 Support the development of the internal crisis communication policy and review it annually to ensure sustained relevance. Ensure prompt and decisive actions involving relevant stakeholders to resolve or mitigate crisis situations.
 </li>
 </ul>
 
 
 
 
 
 Requirements :
 
 
 <ul>
 <li>
 Master&rsquo;s degree in communications, public relations, marketing, management, graphic design, or a related field.
 </li>
 <li>
 Minimum of 8 years of relevant full-time experience in website design/production and management of social and digital platforms within a large organization. Project management or other relevant professional certifications are an advantage.
 </li>
 <li>
 Demonstrated ability to effectively manage multiple stakeholders.
 </li>
 <li>
 Excellent leadership skills with the ability to work collaboratively as part of a team.
 </li>
 <li>
 Strong negotiation skills with the ability to manage discussions tactfully and resolve conflicts effectively.
 </li>
 <li>
 Ability to think and act strategically while maintaining a practical and results-oriented perspective.
 </li>
 <li>
 Experience in budgeting and business plan development.
 </li>
 <li>
 Exceptional organizational, planning, and time management skills.
 </li>
 <li>
 Strong interpersonal and presentation skills, including the ability to develop high-quality presentations.
 </li>
 <li>
 Excellent writing skills, with the ability to draft and edit various reports and communications and articulate ideas clearly and concisely; proficiency in Arabic is an advantage.
 </li>
 <li>
 Proficiency in MS Office applications.
 </li>
 </ul>
</div>

Director of Public Relations