Abrar Admin

Consulting Technology Company

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Free food &amp; snacks</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div>Join our expanding Long Island team as a Support/Field Service Technician. You&rsquo;ll provide remote technical support from our main office using phone, chat, and remote tools, and travel to client sites as needed to install, maintain, and repair desktops, VoIP phones, and network systems.<br>
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Duties &amp; Responsibilities<br>
</div><div><i>(This list is not exhaustive)</i><br>
</div><ul><li>Diagnose and resolve hardware, software, and network-related issues</li>
<li>Configure and install new IT equipment at client locations</li>
<li>Install, set up, and support VoIP phone systems</li>
<li>Create, manage, and maintain user accounts in Active Directory, Microsoft 365, and other applications</li>
<li>Document customer issues, troubleshooting steps, and resolutions in the ticketing system</li>
<li>Proactively monitor, manage, and support client networks</li>
<li>Perform routine software and hardware updates and maintenance</li>
<li>Identify, investigate, and remediate security breaches and vulnerabilities</li>
<li>Collaborate with team members to resolve complex technical issues</li>
<li>Recommend hardware and software improvements based on client needs</li>
<li>Monitor data backups and perform file restorations and disaster recovery as needed</li>
<li>Rebuild and re-image computers, including transferring and preserving user profiles and data</li>
<li>Detect and resolve virus and malware infections</li>
<li>Configure and troubleshoot VPN connections</li>
<li>Support backup, restoration, and disaster recovery processes</li>
</ul><div>Requirements &amp; Qualifications<br>
</div><ul><li>Minimum of 1 year of experience in an IT support or related role</li>
<li>Strong experience with Cisco and Meraki environments (<b>highly preferred</b>)</li>
<li>Solid working knowledge of Windows 10</li>
<li>Familiarity with mobile devices, including iPhone, iPad, and Android</li>
<li>Experience installing and supporting firewalls, routers, switches, IP cameras, phone systems, and wireless access points</li>
<li>Ability to run and terminate low-voltage cabling (Cat5/Cat6, RJ45, RJ11)</li>
<li>Professional demeanor and appearance</li>
<li>Ability to lift, push, or pull up to 50 lbs and work in confined equipment spaces</li>
<li>Availability during weekday business hours, with participation in a rotating on-call schedule as needed</li>
<li>Reliable transportation and willingness to travel within an assigned geographic area</li>
</ul><div>Desired Skills &amp; Attributes<br>
</div><ul><li>Strong troubleshooting, analytical, and critical-thinking skills</li>
<li>Ability to multitask, prioritize workload, and manage time effectively</li>
<li>Excellent verbal and written communication skills</li>
<li>Self-motivated with the ability to thrive in a fast-paced environment</li>
<li>Experience with ConnectWise and managed service providers (<b>highly preferred</b>)</li>
<li>Cybersecurity experience or certification is a plus, but not required</li>
</ul><div>This role represents a rare opportunity within the MSP space&mdash;one that goes beyond typical help desk work. You&rsquo;ll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply don&rsquo;t offer.<br>
<br>
This role represents a rare opportunity within the MSP space&mdash;one that goes beyond typical help desk work. You&rsquo;ll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply don&rsquo;t offer.</div></div></div><div></div>

IT Technician Level 1-2 Support Specialist Field Service Technician

Join Consulting Technology Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Consulting Technology Company

About Company

IT Technician Level 1-2 Support Specialist Field Service Technician