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IT Technician Level 1-2 Support Specialist Field Service Technician

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development

Join our expanding Long Island team as a Support/Field Service Technician. You’ll provide remote technical support from our main office using phone, chat, and remote tools, and travel to client sites as needed to install, maintain, and repair desktops, VoIP phones, and network systems.

Duties & Responsibilities

(This list is not exhaustive)

Diagnose and resolve hardware, software, and network-related issues
Configure and install new IT equipment at client locations
Install, set up, and support VoIP phone systems
Create, manage, and maintain user accounts in Active Directory, Microsoft 365, and other applications
Document customer issues, troubleshooting steps, and resolutions in the ticketing system
Proactively monitor, manage, and support client networks
Perform routine software and hardware updates and maintenance
Identify, investigate, and remediate security breaches and vulnerabilities
Collaborate with team members to resolve complex technical issues
Recommend hardware and software improvements based on client needs
Monitor data backups and perform file restorations and disaster recovery as needed
Rebuild and re-image computers, including transferring and preserving user profiles and data
Detect and resolve virus and malware infections
Configure and troubleshoot VPN connections
Support backup, restoration, and disaster recovery processes

Requirements & Qualifications

Minimum of 1 year of experience in an IT support or related role
Strong experience with Cisco and Meraki environments (highly preferred)
Solid working knowledge of Windows 10
Familiarity with mobile devices, including iPhone, iPad, and Android
Experience installing and supporting firewalls, routers, switches, IP cameras, phone systems, and wireless access points
Ability to run and terminate low-voltage cabling (Cat5/Cat6, RJ45, RJ11)
Professional demeanor and appearance
Ability to lift, push, or pull up to 50 lbs and work in confined equipment spaces
Availability during weekday business hours, with participation in a rotating on-call schedule as needed
Reliable transportation and willingness to travel within an assigned geographic area

Desired Skills & Attributes

Strong troubleshooting, analytical, and critical-thinking skills
Ability to multitask, prioritize workload, and manage time effectively
Excellent verbal and written communication skills
Self-motivated with the ability to thrive in a fast-paced environment
Experience with ConnectWise and managed service providers (highly preferred)
Cybersecurity experience or certification is a plus, but not required

This role represents a rare opportunity within the MSP space—one that goes beyond typical help desk work. You’ll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply don’t offer.

This role represents a rare opportunity within the MSP space—one that goes beyond typical help desk work. You’ll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply don’t offer.

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