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Consumer Cellular

<div><div>Associate IT Administrator (260271)</div><div><p><b>
Job Summary</b><br>
The <b>Associate IT Administrator</b> assists with IT Services support across one of the Services areas: Systems and DR, Networking and Security, or DevOps. This role requires close collaboration with other IT Services Teams to ensure reliable and timely delivery of practical technical solutions. The role is that of a technical contributor, works collaboratively with other team members, and is responsible for delivering solutions that meet the needs of the business. The strength of the role is to be an implementer across a wide range of areas for the team and has the expectation implement policies, procedures and processes that meet the organizational standards for quality and timeliness.</p><p><b>
You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.</b></p><p><b>
Summary of Essential Job Functions:</b></p><ul><li><b>
Dependent on Team</b><ul><li>
Systems Services &amp; DR<ul><li>
Monitor and maintain all mission critical infrastructure, systems and applications</li><li>
Promote continuous improvement of systems, virtualization, and server infrastructure</li><li>
Evaluate and remediate any technology, process, or resourcing risks</li></ul></li><li>
Network &amp; Security<ul><li>
Provide 1st tier networking support; by implementing standard changes, troubleshooting and providing corrective actions to resolve networking problems</li><li>
Assist with managing all corporate networking infrastructure</li><li>
Assist with build-out and rollout of network automation</li></ul></li><li>
DevOps<ul><li>
Focus on build and release management and provide support for the deployment pipeline</li><li>
Assist the DevOps Engineers to ensure an automated deployment pipeline is successful all the way through to production.</li></ul></li></ul></li><li><b>
Management/Teamwork</b><ul><li>
Implement processes and procedures for supporting all departments and business units across the organization</li><li>
Foster positive relationships with end-users, internal teams and drive customer satisfaction</li><li>
Assist team with daily tasks, prioritization, and triage, and troubleshooting</li><li>
Work with IT Manager and Senior Administrators and Engineers to build, support, maintain all systems infrastructure</li><li>
Maintain up-to-date inventory of all IT Services related equipment, software, and licenses</li><li>
Communicate effectively and keep all stakeholders informed and consulted where appropriate</li><li>
Ensure that all tools and processes are documented and checked into version control, treating infrastructure and deployments as code</li><li>
Provide support after hours for maintenance windows, as needed</li></ul></li></ul><p><br>
Works under the direction of more senior administrators and engineers, and reports to the IT Manager.</p></div><p></p><div><p><b><br>
Requirements</b></p><ul><li>
Typical incumbent will have 2+ years&rsquo; of progressive work experience.</li><li>
Ability to effectively communicate and troubleshoot with non-technical end users across all levels of the organization while maintaining both a sense of urgency, and a calm and professional demeanor.</li><li>
Maintain CCI Core Values when performing job functions and when interacting with CCI staff and partners.</li><li>
Willingness and ability to learn and adapt to rapid changes.</li><li>
Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner.</li><li>
Ability to Plan, organize, and coordinate work to meet established deadlines and accommodate rapidly changing priorities.</li><li>
Must be team-oriented, possess a positive attitude, and work well with others.</li><li>
Some night and weekend work required, rotating on-call responsibility.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li>
Prior work experience (preferred) and proven knowledge to related tools/tasks (certifications).</li><li>
Bachelors or Associate technical degree in Computer Science, Information Systems or related discipline, or equivalent relevant experience preferred in addition to the minimum experience.</li><li>
Strong attendance record at Consumer Cellular (or equivalent).</li></ul><p></p><p><b><br>
About Consumer Cellular</b><br>
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.</p><p></p><p><b><br>
Pay &amp; Benefits Data (in accordance with the Equal Pay and Opportunities Act)</b></p><br>
<p></p><ul><li>
Minimum Salary: $69,300</li><li>
Maximum Salary: $93,450</li></ul><p>
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.</p><br>
<p></p><ul><li>
Competitive base pay with potential for shift differential, overtime and bonus pay</li><li>
Medical insurance (98% company-paid for full-time employee only coverage)</li><li>
Dental and Vision insurance (100% company-paid for full-time employee only coverage)</li><li>
401(k) company match of 100% up to 6% of your pay</li><li>
Discounted Consumer Cellular wireless phone plan for employees</li><li>
Paid Time Off (PTO) available following a 30-day waiting period*</li><li>
6 company-paid holidays plus 16 hours of floating holiday accrual per year</li><li>
Flexible Spending Accounts (FSA) for health care and dependent care expenses</li><li>
Life and AD&amp;D insurance equal to 1x your annual earnings (100% company-paid)</li><li>
Long-Term Disability insurance (100% company-paid)</li><li>
Employee Assistance Program (100% company-paid)</li><li>
Education reimbursement</li><li>
Employee rewards program</li></ul><ul><li><i>Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.</i></li></ul><p><b><br>
Pre-employment background check and drug screen is required.</b></p></div><p></p><div><br>
Primary Location: United States-Arizona-Phoenix 17500 North Black Canyon Hwy 17500 North Black Canyon Hwy Phoenix 85053</div><div>
Job: Information Technology</div><div>
Schedule: Full-time</div><div>
Travel: No</div><div>
Job Posting: Apr 13, 2026</div><div>
Unposting Date: Apr 19, 2026</div></div>

Associate IT Administrator

<div><div>Virtual Customer Representative - Louisville, KY (260266)</div><div><p><b>
Who We Are</b><br>
Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone.<br>
<br>
We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you achieve freedom to be your best self. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers.</p><p><b><br>
While this role is remote, you will still need to reside within 50 miles of our Louisville center.</b></p><p><b>
What You will Do</b></p><ul><li><b>
Customer Champion</b> &ndash; You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA</li><li><b>
Technology Troubleshooter</b> &ndash; When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues.</li><li><b>
Highly Organized and Motivated</b> &ndash; This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently.</li><li><b>
Team Player</b> &ndash; We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others&rsquo; differences, strengths, and talents.</li></ul><p><b>
What is in it for YOU &ndash;</b></p><ul><li><b>
Flexibility in Schedule</b> &ndash; We offer full-time, part-time, and split-shift options.</li><li><b>
Competitive Wage and Savings</b> &ndash; ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!</li><li><b>
Career Growth</b> &ndash; You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly &ndash; you have the freedom to self-promote through meeting and maintaining your metrics.</li><li><b>
Paid Training</b> &ndash; Full-time, 5-week training that is 100% paid!</li><li><b>
Dynamite Benefits</b> &ndash; Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)</li></ul></div><div></div><div><p><b><br>
What Skills You Need (Do not worry we train the rest)</b></p><ul><li><b>
Right Attitude</b> &ndash; Come prepared with an attitude focused on learning and creating great experiences for our customers.</li><li><b>
Experience</b> &ndash; A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience preferred.</li><li><b>
Office Computer Skills</b> &ndash; you will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet).</li><li><b>
Work from Home Requirements</b> &ndash;<ul><li><b>
Internet Connection</b> &ndash; You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data.</li><li><b>
Distraction-Free Workplace</b> &ndash; You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU.</li><li><b>
Location</b> &ndash; While you work from home, you must be within 50 miles of a CCI facility. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed.</li></ul></li></ul><p><b>
#agent2025</b></p><p></p><p><b><br>
About Consumer Cellular</b><br>
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.</p><p></p><p><b><br>
Pre-employment background check and drug screen is required.</b></p></div><div>
Primary Location: United States-Kentucky-Louisville</div><div>
Job: Customer Service</div><div>
Job Posting: Apr 1, 2026</div><div>
Unposting Date: Jun 6, 2026</div></div>

Virtual Customer Representative - Louisville, KY

<div><div>Virtual Customer Representative - Phoenix Valley (260268)</div><div><p><b>
Who We Are</b><br>
Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone.<br>
<br>
We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you achieve freedom to be your best self. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers.</p><p><b><br>
While this role is remote, you will still need to reside within 50 miles of our Phoenix Valley center.</b></p><p></p><p><b><br>
What You will Do</b></p><ul><li><b><br>
Customer Champion</b> &ndash; You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA</li><li><b>
Technology Troubleshooter</b> &ndash; When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues.</li><li><b>
Highly Organized and Motivated</b> &ndash; This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently.</li><li><b>
Team Player</b> &ndash; We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others&rsquo; differences, strengths, and talents.</li></ul><p></p><p><b><br>
What is in it for YOU &ndash;</b></p><ul><li><b><br>
Flexibility in Schedule</b> &ndash; We offer full-time, part-time, and split-shift options.</li><li><b>
Competitive Wage and Savings</b> &ndash; ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!</li><li><b>
Career Growth</b> &ndash; You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly &ndash; you have the freedom to self-promote through meeting and maintaining your metrics.</li><li><b>
Paid Training</b> &ndash; Full-time, 5-week training that is 100% paid!</li><li><b>
Dynamite Benefits</b> &ndash; Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)</li></ul></div><div></div><div><p><b><br>
What Skills You Need (Do not worry we train the rest)</b></p><ul><li><b>
Right Attitude</b> &ndash; Come prepared with an attitude focused on learning and creating great experiences for our customers.</li><li><b>
Experience</b> &ndash; A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience preferred.</li><li><b>
Office Computer Skills</b> &ndash; you will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet).</li><li><b>
Work from Home Requirements</b> &ndash;<ul><li><b>
Internet Connection</b> &ndash; You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data.</li><li><b>
Distraction-Free Workplace</b> &ndash; You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU.</li><li><b>
Location</b> &ndash; While you work from home, you must be within 50 miles of a CCI facility. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed.</li></ul></li></ul><p></p><p><b><br>
About Consumer Cellular</b><br>
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.</p><p></p><p><b><br>
Pre-employment background check and drug screen is required.</b></p></div><div>
Primary Location: United States-Arizona</div><div>
Job: Customer Service</div><div>
Job Posting: May 1, 2026</div><div>
Unposting Date: Jun 1, 2026</div></div>

Virtual Customer Representative - Phoenix Valley

Join Consumer Cellular and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Consumer Cellular

About Company

Associate IT Administrator

Virtual Customer Representative - Louisville, KY

Virtual Customer Representative - Phoenix Valley