Associate IT Administrator

Job Summary
The Associate IT Administrator assists with IT Services support across one of the Services areas: Systems and DR, Networking and Security, or DevOps. This role requires close collaboration with other IT Services Teams to ensure reliable and timely delivery of practical technical solutions. The role is that of a technical contributor, works collaboratively with other team members, and is responsible for delivering solutions that meet the needs of the business. The strength of the role is to be an implementer across a wide range of areas for the team and has the expectation implement policies, procedures and processes that meet the organizational standards for quality and timeliness.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

Summary of Essential Job Functions:

• Dependent on Team
  • Systems Services & DR
    • Monitor and maintain all mission critical infrastructure, systems and applications
    • Promote continuous improvement of systems, virtualization, and server infrastructure
    • Evaluate and remediate any technology, process, or resourcing risks
  • Network & Security
    • Provide 1st tier networking support; by implementing standard changes, troubleshooting and providing corrective actions to resolve networking problems
    • Assist with managing all corporate networking infrastructure
    • Assist with build-out and rollout of network automation
  • DevOps
    • Focus on build and release management and provide support for the deployment pipeline
    • Assist the DevOps Engineers to ensure an automated deployment pipeline is successful all the way through to production.
• Management/Teamwork
  • Implement processes and procedures for supporting all departments and business units across the organization
  • Foster positive relationships with end-users, internal teams and drive customer satisfaction
  • Assist team with daily tasks, prioritization, and triage, and troubleshooting
  • Work with IT Manager and Senior Administrators and Engineers to build, support, maintain all systems infrastructure
  • Maintain up-to-date inventory of all IT Services related equipment, software, and licenses
  • Communicate effectively and keep all stakeholders informed and consulted where appropriate
  • Ensure that all tools and processes are documented and checked into version control, treating infrastructure and deployments as code
  • Provide support after hours for maintenance windows, as needed

Works under the direction of more senior administrators and engineers, and reports to the IT Manager.

Requirements

• Typical incumbent will have 2+ years’ of progressive work experience.
• Ability to effectively communicate and troubleshoot with non-technical end users across all levels of the organization while maintaining both a sense of urgency, and a calm and professional demeanor.
• Maintain CCI Core Values when performing job functions and when interacting with CCI staff and partners.
• Willingness and ability to learn and adapt to rapid changes.
• Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner.
• Ability to Plan, organize, and coordinate work to meet established deadlines and accommodate rapidly changing priorities.
• Must be team-oriented, possess a positive attitude, and work well with others.
• Some night and weekend work required, rotating on-call responsibility.

Preferred Qualifications

• Prior work experience (preferred) and proven knowledge to related tools/tasks (certifications).
• Bachelors or Associate technical degree in Computer Science, Information Systems or related discipline, or equivalent relevant experience preferred in addition to the minimum experience.
• Strong attendance record at Consumer Cellular (or equivalent).

About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $69,300
• Maximum Salary: $93,450

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.