Abrar Admin

Cooper Hurley Injury Lawyers

<div>Key Responsibilities:
<ul>
<li>Monthly department reporting</li>
<li>Listening to calls for quality assurance</li>
<li>Group and individual training</li>
<li>Coordination between intake department and other departments within the firm</li>
<li>Identify issues and help solve them</li>
<li>Serve as the first point of contact for potential clients, providing a compassionate and professional introduction to our firm.</li>
<li>Conduct initial consultations to gather crucial information about potential cases, ensuring confidentiality and sensitivity.</li>
<li>Evaluate the information provided by potential clients to determine case viability, aligning with the firm's standards and expertise.</li>
<li>Maintain accurate and comprehensive records</li>
<li>Collaborate closely with attorneys and legal staff to facilitate the smooth transition of viable cases for further evaluation and action.</li>
<li>Provide exceptional customer service, ensuring that all potential clients feel heard, respected, and valued from their very first interaction with our firm.</li></ul> 


Ideal Candidate:
<ul>
<li>Experienced manager in a call center environment</li>
<li>Experience analyzing reports and identifying trends to provide effective, data-driven solutions.</li>
<li>Proven experience in client-facing roles, customer service, and sales.</li>
<li>Exceptional communication skills, both verbal and written, with the ability to convey empathy, professionalism, and confidence across a variety of situations.</li>
<li>Ability to navigate differing communication styles and priorities while maintaining professionalism and fostering productive working relationships.</li>
<li>Strong organizational skills and attention to detail, ensuring accurate documentation of client interactions.</li>
<li>Ability to quickly assess and analyze information to make informed decisions.</li>
<li>A team player with a positive attitude, capable of working collaboratively with legal professionals and cross-functional teams.</li></ul></div>

Intake Manager

Join Cooper Hurley Injury Lawyers and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cooper Hurley Injury Lawyers

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Intake Manager