Intake Manager

Key Responsibilities:

• Monthly department reporting
• Listening to calls for quality assurance
• Group and individual training
• Coordination between intake department and other departments within the firm
• Identify issues and help solve them
• Serve as the first point of contact for potential clients, providing a compassionate and professional introduction to our firm.
• Conduct initial consultations to gather crucial information about potential cases, ensuring confidentiality and sensitivity.
• Evaluate the information provided by potential clients to determine case viability, aligning with the firm's standards and expertise.
• Maintain accurate and comprehensive records
• Collaborate closely with attorneys and legal staff to facilitate the smooth transition of viable cases for further evaluation and action.
• Provide exceptional customer service, ensuring that all potential clients feel heard, respected, and valued from their very first interaction with our firm.

Ideal Candidate:

• Experienced manager in a call center environment
• Experience analyzing reports and identifying trends to provide effective, data-driven solutions.
• Proven experience in client-facing roles, customer service, and sales.
• Exceptional communication skills, both verbal and written, with the ability to convey empathy, professionalism, and confidence across a variety of situations.
• Ability to navigate differing communication styles and priorities while maintaining professionalism and fostering productive working relationships.
• Strong organizational skills and attention to detail, ensuring accurate documentation of client interactions.
• Ability to quickly assess and analyze information to make informed decisions.
• A team player with a positive attitude, capable of working collaboratively with legal professionals and cross-functional teams.