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Cosmetica India Aademy

Clinical CoordinatorRole OverviewThe Clinic Counsellor is responsible for guiding patients through their treatment journey&mdash;from initial consultation to conversion and follow-up. The role requires excellent communication, patient handling, and sales counselling skills to ensure a seamless experience and achieve clinic targets.Key Roles &amp; Responsibilities1. Patient Consultation &amp; Counselling&middot; Welcome clients warmly and conduct initial counselling sessions.&middot; Understand patient concerns, expectations, and medical history.&middot; Clearly explain available treatments (lasers, skin, hair, anti-aging, slimming, dental, etc.).&middot; Recommend treatment packages as per clinic protocols and patient needs.&middot; Ensure patients are well-informed about procedures, benefits, risks, and post-care.2. Sales &amp; Conversion&middot; Achieve monthly counselling and sales targets.&middot; Follow up with leads and convert inquiries into bookings and registrations.&middot; Maintain a high conversion ratio through professional counselling and rapport-building.&middot; Promote ongoing offers, packages, and membership plans.3. Patient Experience Management&middot; Coordinate with doctors, therapists, and front desk for smooth patient flow.&middot; Ensure high standards of hospitality and patient satisfaction.&middot; Address queries and concerns promptly and professionally.&middot; Ensure proper consent forms are signed before procedures.4. Documentation &amp; Reporting&middot; Update CRM/records with patient details, consultations, and follow-ups.&middot; Maintain accurate logs of conversions, revenue, and daily activity.&middot; Submit counselling and sales reports to management.5. Clinic Coordination&middot; Assist in managing appointments and treatment room readiness.&middot; Maintain strong communication with the medical team for smooth operations.&middot; Support camps, workshops, open houses, and promotional events.6. Professional Conduct &amp; Grooming&middot; Maintain excellent grooming, body language, and communication.&middot; Follow clinic SOPs, confidentiality, and ethical standards.&middot; Represent the brand with professionalism and positivity.Job Type: Full-timePay: &#8377;15,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Leave encashment</li><li>Work from home</li></ul>Application Question(s):<ul><li>Total years of experience?</li><li>What is your current CTC?</li><li>What is your expected CTC?</li></ul>Work Location: In person

Clinical Coordinator

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Cosmetica India Aademy

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Clinical Coordinator