Clinical Coordinator

Clinical Coordinator

Role Overview

The Clinic Counsellor is responsible for guiding patients through their treatment journey—from initial consultation to conversion and follow-up. The role requires excellent communication, patient handling, and sales counselling skills to ensure a seamless experience and achieve clinic targets.

Key Roles & Responsibilities1. Patient Consultation & Counselling

· Welcome clients warmly and conduct initial counselling sessions.

· Understand patient concerns, expectations, and medical history.

· Clearly explain available treatments (lasers, skin, hair, anti-aging, slimming, dental, etc.).

· Recommend treatment packages as per clinic protocols and patient needs.

· Ensure patients are well-informed about procedures, benefits, risks, and post-care.

2. Sales & Conversion

· Achieve monthly counselling and sales targets.

· Follow up with leads and convert inquiries into bookings and registrations.

· Maintain a high conversion ratio through professional counselling and rapport-building.

· Promote ongoing offers, packages, and membership plans.

3. Patient Experience Management

· Coordinate with doctors, therapists, and front desk for smooth patient flow.

· Ensure high standards of hospitality and patient satisfaction.

· Address queries and concerns promptly and professionally.

· Ensure proper consent forms are signed before procedures.

4. Documentation & Reporting

· Update CRM/records with patient details, consultations, and follow-ups.

· Maintain accurate logs of conversions, revenue, and daily activity.

· Submit counselling and sales reports to management.

5. Clinic Coordination

· Assist in managing appointments and treatment room readiness.

· Maintain strong communication with the medical team for smooth operations.

· Support camps, workshops, open houses, and promotional events.

6. Professional Conduct & Grooming

· Maintain excellent grooming, body language, and communication.

· Follow clinic SOPs, confidentiality, and ethical standards.

· Represent the brand with professionalism and positivity.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Work from home

Application Question(s):

• Total years of experience?
• What is your current CTC?
• What is your expected CTC?

Work Location: In person