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Countryside Express courier and cargo

Company: Countryside Express LLPLocation: Mohali, PunjabSalary: ₹15,000 &ndash; ₹18,000 per monthExperience: 0&ndash;1 yearOpenings: 1Job Type: Full-timeFreshers can also applyJob DescriptionCountryside Express Courier and Cargo LLP is hiring a Customer Support Executive to handle customer queries, complaints, and relationship management. The role focuses on maintaining strong relationships with existing customers and ensuring high levels of customer satisfaction.Key Responsibilities<ul><li>* Handle customer complaints and resolve issues in a timely manner</li><li>* Manage relationships with existing and old customers</li><li>* Respond to customer queries via phone, email, or in person</li><li>* Coordinate with internal teams to ensure smooth service delivery</li><li>* Maintain customer records and follow up on pending concerns</li><li>* Ensure customer satisfaction and service quality</li><li>* Provide accurate information about courier and cargo services</li></ul>Job Specification<ul><li>* Graduate in any discipline</li><li>* MBA/PG (HR/Marketing/Operations) is an added advantage</li></ul>Experience<ul><li>* 0&ndash;1 year of experience in customer support or service</li><li>* Freshers are welcome to apply</li></ul>Skills &amp; Competencies<ul><li>* Good communication and interpersonal skills</li><li>* Basic computer knowledge (MS Office)</li><li>* Ability to handle customer complaints calmly and professionally</li><li>* Relationship management and problem-solving skills</li><li>* Willingness to learn and adapt</li></ul>Personal Attributes<ul><li>* Customer-focused and polite attitude</li><li>* Patience and good listening skills</li><li>* Team player with a positive mindset</li></ul>Job Types: Full-time, FresherPay: ₹15,000.00 - ₹18,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In person

Customer Support Executive (CSE)

Join Countryside Express courier and cargo and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Countryside Express courier and cargo

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Customer Support Executive (CSE)