Customer Support Executive (CSE)

Company: Countryside Express LLP

Location: Mohali, Punjab

Salary: ₹15,000 – ₹18,000 per month

Experience: 0–1 year

Openings: 1

Job Type: Full-time

Freshers can also apply

Job Description

Countryside Express Courier and Cargo LLP is hiring a Customer Support Executive to handle customer queries, complaints, and relationship management. The role focuses on maintaining strong relationships with existing customers and ensuring high levels of customer satisfaction.

Key Responsibilities

• * Handle customer complaints and resolve issues in a timely manner
• * Manage relationships with existing and old customers
• * Respond to customer queries via phone, email, or in person
• * Coordinate with internal teams to ensure smooth service delivery
• * Maintain customer records and follow up on pending concerns
• * Ensure customer satisfaction and service quality
• * Provide accurate information about courier and cargo services

Job Specification

• * Graduate in any discipline
• * MBA/PG (HR/Marketing/Operations) is an added advantage

Experience

• * 0–1 year of experience in customer support or service
• * Freshers are welcome to apply

Skills & Competencies

• * Good communication and interpersonal skills
• * Basic computer knowledge (MS Office)
• * Ability to handle customer complaints calmly and professionally
• * Relationship management and problem-solving skills
• * Willingness to learn and adapt

Personal Attributes

• * Customer-focused and polite attitude
• * Patience and good listening skills
• * Team player with a positive mindset

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off

Work Location: In person