Customer Support Associate

About the Role:

We are seeking a Customer Care Executive to join our logistics team. You will be the first point of contact for our customers, ensuring smooth communication and resolution of shipment-related issues.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly.
• Track shipments and provide accurate updates to customers.
• Resolve issues related to delays, returns, and claims.
• Coordinate with internal teams (operations, dispatch, accounts) for problem resolution.
• Maintain records of customer interactions and feedback.
• Escalate complex issues to management when necessary.
• Help improve customer service processes.

Qualifications & Skills:

• Minimum 1 year experience in customer service, preferably in logistics or e-commerce.
• Excellent communication skills in Hindi and English.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work under pressure.
• Familiarity with MS Office and CRM or logistics tracking tools.
• Positive attitude and team player.

Education:

• Graduate in any discipline

What We Offer:

• Competitive salary + performance incentives
• Friendly and collaborative work environment
• Opportunity to grow in a fast-paced logistics company

Job Type: Full-time

Pay: ₹9,000.00 - ₹14,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person