Qureos Mentor

County of Madera

JOB
 Under immediate supervision, assists veterans and their dependents by providing benefit counseling; provides support to veterans in applying for, and obtaining, the full range of services and benefits to which they are entitled; provides referrals to other government agencies and local community-based organizations providing services to veterans; and performs related duties as assigned.SUPERVISION RECEIVED AND EXERCISEDReceives immediate supervision from the Veterans Service Officer. Exercises no direct supervision over staff.
 
EXAMPLE OF DUTIES
 The job functions listed below are not inclusive or exclusive and are intended only as illustrations or examples of the various types of work that may be performed. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law. Some duties, knowledge and abilities may be performed in a learning capacity for entry-level (I level) positions.Provides information, counseling, application assistance, case management, post decision review, and debriefing to veterans and their eligible dependents on a diverse range of veterans’ benefits programs.Works with veterans and their dependents to evaluate eligibility and prepare applications for benefits which may include, but are not limited to, vocational rehabilitation and education assistance, compensation and pension for both service-related and non-service-related disabilities, insurance, hospitalization, funerals, veteran loans, surviving spouse and children's benefits, and community resources available to veterans and eligible dependents, and other benefits to which they may be entitled.Assists veterans in the preparation and presentation of claims to the state and federal agencies; and in preparing forms or responding to communications received from other agencies about veteran's benefits; obtains, reviews, assembles and compiles documents and/or other evidence required in support of claims and forwards to proper agencies for processing.Refers veterans to appropriate local, state, or federal agencies and/or community service agencies in cases involving other veteran-related benefits.Interprets, explains, and ensures proper application of local, state, or federal laws, rules, and regulations pertaining to veteran’s benefits.Acts as an advocate for the veteran and/or dependents by representing their interests before the Veterans Administration in prosecuting claims or in appealing previously denied benefits.Establishes and maintains ongoing contact with veterans and their surviving dependents, other interested parties, service organizations holding powers-of-attorney, or the Veterans Administration about claims development and the status of pending claims.Conducts home calls and visits to hospitals and convalescent homes to assist clients in completing and submitting necessary applications for veterans’ benefits; may transport veterans to appointments.Compiles operational data and generates activity reports; prepares and submits reports to other agencies as directed.Assists the Veterans Service Officer in functional areas including budgeting, property control, and communications with veterans and community organizations, as assigned.Maintains database of veteran/claimant data.Attends and participates in group meetings, trainings, and conferences; learns of new developments and practices from connecting with others in field of veterans’ services.Provides information on the program by preparing bulletins and other documentation to reach out to veterans and their dependents.Performs related duties as assigned.
 
SUPPLEMENTAL INFORMATION
 The application review process will include screening to ensure applications are complete and meet all minimum qualifications. In addition to the application, the applicant is required to complete the Supplemental Questions to further evaluate their education, training and experience relative to the required knowledge, skills and abilities for the position. Applicants must submit answers that are as complete as possible. Only the most qualified applicants who pass the minimum qualifications review, will be invited to the examination process which may be administered by a written examination, oral interview, or any combination of qualifications appraisal determined by the Department of Human Resources to be appropriate. The Department of Human Resources will make reasonable accommodation in the examination process for disabled applicants. If you have an accommodation request, please indicate such on your application.Depending upon the number of applicants meeting the minimum qualifications, applicants may be scheduled for one or more of the assessments listed below. Of those passing the initial assessment, only the top 15 will move forward to the appraisal panel. Passing score is 70% out of 100% on each assessment section. If only one assessment is conducted, the weight for that assessment will be 100%.THE APPRAISAL PANEL (100%) IS TENTATIVELY SCHEDULED FOR THURSDAY, OCTOBER 16, 2025To move forward in the application process, you must complete an online application through our website https://www.governmentjobs.com/careers/maderacountyca. All job postings are also included via the TDD phone at 559-675-8970 and the 24-hour job line at 559-675-8685. Please attach a copy of your unofficial transcripts (indicating when degree was awarded), licenses, and certificates to your application or your application may be considered incomplete. Resumes may be uploaded but cannot be used in place of a completed application. For an open recruitment, applicants claiming veteran's preference must submit a copy of their DD-214 form along with the application. Candidates who attain ranking on an eligible list and are involuntarily called to active duty may be considered for eligibility reinstatement upon their return. PLACEMENT ON THE ELIGIBLE LIST: The Civil Service Commission may limit the number of qualified applicants eligible to participate in the examination process. If two or more candidates have the same total final score on an examination, they shall be ranked in order of their scores in that portion of the examination which has the greatest weight. The names of two or more eligibles having final ratings which are identical shall be grouped on the eligible list as tie names with equal rank for certification and appointment purposes. Candidates who are successful in all phases of the examination process will be placed on an eligible list, in rank order based on a calculation of their total score from the examination process. The eligible list established by this recruitment will be active for a minimum of six (6) months or one (1) year, unless otherwise determined by the Director pursuant to section 6-4 (b) and may be extended for up to an additional year by the Commission. PRE-EMPLOYMENT MEDICAL REQUIREMENTS: As a condition of employment with the County of Madera, a candidate must submit to a Tuberculosis (TB) screening, and related follow up testing as necessary. Designated classifications* are also subject to a medical examination, which includes a review of medical history. TB screenings and medical exams are administered by the Madera County Public Health Department and/or health care professional designated by the County. Designated classifications required to submit to an employment medical examination generally include those that are physical in nature or as may be required by law. If you have any questions about the pre-employment requirements, please contact the Department of Human Resources at (559) 675-7705 or hr@maderacounty.com. ELIGIBILITY FOR EMPLOYMENT: You will be required to submit verification of your identity and citizenship or legal right to work in the United States at the time of and as a condition of an offer of employment.As a condition of employment, all prospective employees shall be required to be fingerprinted.EQUAL EMPLOYMENT OPPORTUNITYMadera County does not discriminate on the basis of race, color, religion, sex, gender, gender identity, gender expression, transgender status, national origin, age, disability (physical or mental), medical condition, pregnancy, genetic information, ancestry, marital status, sexual orientation, veteran or military status, political affiliation, or any other basis protected by Federal or State law.

Veterans Service Representative I

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County of Madera

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Veterans Service Representative I