Qureos Mentor

Cozentus Technologies

<p></p><div><div><div><div><div><div><div><div><div><div><div>10 ~ 12 years<div></div>India<div></div>Permanent</div></div></div></div></div></div></div></div><p></p><div><div><b><i><br>
</i></b></div></div></div></div><div></div><div><div><div><div><div><div><div><div>
</div></div></div></div></div><div></div><div><div><div><div><div><div><div><h5 class="jobSectionHeader"><b>JOB DESCRIPTION</b></h5><div><div><div><div><b>
D365 Support Lead</b></div><div>
 <b>Operational Support &amp; Incident Management</b></div><ul><li>
Lead the day-to-day support of Microsoft Dynamics 365 Finance &amp; Operations.</li><li>
Oversee incident, problem, and service request management processes.</li><li>
Ensure timely resolution of system issues, minimizing business disruption.</li><li>
Act as an escalation point for critical incidents.</li></ul><div><b>
Team Leadership &amp; Coordination</b></div><ul><li>
Manage and mentor the D365 support team (internal and external resources).</li><li>
Allocate support tickets and monitor performance against SLAs.</li><li>
Provide technical and functional guidance to team members.</li></ul><div><b>
System Administration &amp; Maintenance</b></div><ul><li>
Oversee system monitoring, batch jobs, integrations, and scheduled processes.</li><li>
Ensure compliance with IT policies, security standards, and audit requirements.</li><li>
Coordinate with Microsoft and implementation partners for escalations.</li></ul><div><b>
Stakeholder &amp; Business Engagement</b></div><ul><li>
Serve as the primary point of contact for business stakeholders regarding system performance and support.</li><li>
Collaborate with functional teams (Finance, Supply Chain, HR, etc.) to identify gaps and enhancements.</li><li>
Support UAT and coordinate release management.</li></ul><div><b>
Continuous Improvement &amp; Governance</b></div><ul><li>
Proactively identify process inefficiencies and propose system enhancements.</li><li>
Manage change requests and ensure proper documentation.</li></ul><div>
Drive best practices in D365 support, configuration, and usage.</div></div></div></div></div><div><div><h5 class="jobSectionHeader"><b>
JOB REQUIREMENTS</b></h5><div><div><div><div><b>
Technical &amp; Functional Skills</b></div><ul><li>
Strong knowledge of Microsoft D365 Finance &amp; Operations modules (Finance preferred).</li><li>
Experience with LCS, Power Platform (Power BI, Power Automate), and integrations.</li><li>
Understanding of ITIL processes (Incident, Problem, Change Management).</li><li>
Familiarity with Azure services and security concepts.</li></ul><div><b>
Soft Skills</b></div><ul><li>
Strong leadership, coaching, and team management skills.</li><li>
Excellent problem-solving and analytical thinking.</li><li>
Effective communication and stakeholder management.</li><li>
Ability to manage priorities under pressure.</li></ul></div></div></div></div></div></div></div><div></div><div><div><div><h4 class="jobSectionHeader"><b><br>
SKILLS</b></h4></div><div><div><div>
D365 FUNCTIONAL KNOWLEDGE</div></div><div><div>
D365 SUPPORT TEAM LEAD</div></div></div></div></div></div></div><div></div><div><div><div><div><div><div><h4 class="jobSectionHeader"><b>
JOB ID</b><b>:</b></h4></div><div><div>
1969154</div></div></div></div><div><div><div><h4 class="jobSectionHeader"><b>
EXPERIENCE</b><b>:</b></h4></div><div><div>
10 ~ 12 years</div></div></div></div><div><div><div><h4 class="jobSectionHeader"><b>
QUALIFICATION</b></h4></div><div>
Bachelor Degree</div></div></div></div></div><p></p><div><div><div><div><div><div><div><div>
INDIA</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

D365 Operations Support Lead

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Cozentus Technologies

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D365 Operations Support Lead