FIND_THE_RIGHTJOB.
D365 Operations Support Lead
JOB_REQUIREMENTS
Hires in
Not specified
Employment Type
Not specified
Company Location
Not specified
Salary
Not specified
10 ~ 12 yearsIndiaPermanent
JOB DESCRIPTION
D365 Support Lead
Operational Support & Incident Management
- Lead the day-to-day support of Microsoft Dynamics 365 Finance & Operations.
- Oversee incident, problem, and service request management processes.
- Ensure timely resolution of system issues, minimizing business disruption.
- Act as an escalation point for critical incidents.
Team Leadership & Coordination
- Manage and mentor the D365 support team (internal and external resources).
- Allocate support tickets and monitor performance against SLAs.
- Provide technical and functional guidance to team members.
System Administration & Maintenance
- Oversee system monitoring, batch jobs, integrations, and scheduled processes.
- Ensure compliance with IT policies, security standards, and audit requirements.
- Coordinate with Microsoft and implementation partners for escalations.
Stakeholder & Business Engagement
- Serve as the primary point of contact for business stakeholders regarding system performance and support.
- Collaborate with functional teams (Finance, Supply Chain, HR, etc.) to identify gaps and enhancements.
- Support UAT and coordinate release management.
Continuous Improvement & Governance
- Proactively identify process inefficiencies and propose system enhancements.
- Manage change requests and ensure proper documentation.
Drive best practices in D365 support, configuration, and usage.
JOB REQUIREMENTS
Technical & Functional Skills
- Strong knowledge of Microsoft D365 Finance & Operations modules (Finance preferred).
- Experience with LCS, Power Platform (Power BI, Power Automate), and integrations.
- Understanding of ITIL processes (Incident, Problem, Change Management).
- Familiarity with Azure services and security concepts.
Soft Skills
- Strong leadership, coaching, and team management skills.
- Excellent problem-solving and analytical thinking.
- Effective communication and stakeholder management.
- Ability to manage priorities under pressure.
SKILLS
D365 FUNCTIONAL KNOWLEDGE
D365 SUPPORT TEAM LEAD
JOB ID:
1969154
EXPERIENCE:
10 ~ 12 years
QUALIFICATION
Bachelor Degree
INDIA
Similar jobs
Senior Manger of AI/ML Ops
Skyworks Solutions
India
6 days ago
Operation Theatre Incharge
Kamat Hospital Pvt Ltd
India
6 days ago
Governance and Deals Specialist, Global Vendor Operations
Hyderabad, India
6 days ago
Director/ Senior Director - Operations
Alvarez & Marsal
India
6 days ago
Director/ Senior Director - Operations
Alvarez & Marsal
India
6 days ago
Director/ Senior Director - Operations
Alvarez & Marsal
India
6 days ago
© 2025 Qureos. All rights reserved.