Abrar Admin

D&L Parts Company

<div>Description:
<p><b>
Job Summary</b></p><p>
The Customer Service Representative I (CSR) is the first point of contact for our customers and plays a key role in delivering a positive experience. This role focuses on order processing, product support, and professional communication in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and motivated to learn our products and systems.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><p><b><br>
Customer Support</b></p><ul><li>
Greet walk-in customers and handle incoming calls and emails</li><li>
Assist with pricing, product questions, order status, and returns</li><li>
Provide product information (after training) or connect customers with the right team member</li></ul><p><b>
Order Processing &amp; Sales Support</b></p><ul><li>
Accurately enter orders, quotes, and returns</li><li>
Verify product availability, pricing, and lead times</li><li>
Work closely with warehouse staff to ensure timely fulfillment</li><li>
Pull and package customer orders</li></ul><p><b>
Administrative &amp; Inventory</b></p><ul><li>
Maintain accurate customer records</li><li>
Keep counter and showroom clean and organized</li><li>
Participate in physical inventory counts</li><li>
Attend training sessions or trade shows as needed</li></ul>
Requirements:
<h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul><li>
High school diploma or equivalent (degree preferred)</li><li>
1&ndash;3 years of customer service experience (HVAC/wholesale preferred)</li><li>
Strong communication and computer skills (Microsoft Office, ERP systems)</li><li>
Detail-oriented with strong multitasking ability</li><li>
Positive attitude and team-player mindset</li><li>
Ability to lift up to 75 lbs. with assistance when needed</li><li>
HVAC or parts knowledge a plus</li><li>
Experience with Epicor, NetSuite, SAP, or similar systems preferred</li><li>
Bilingual (English/Spanish) a plus</li></ul></div>

Counter Sales- HVAC & Appliance

Join D&L Parts Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

D&L Parts Company

About Company

Counter Sales- HVAC & Appliance