Counter Sales- HVAC & Appliance

Description:

Job Summary

The Customer Service Representative I (CSR) is the first point of contact for our customers and plays a key role in delivering a positive experience. This role focuses on order processing, product support, and professional communication in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and motivated to learn our products and systems.

Key Responsibilities

Customer Support

• Greet walk-in customers and handle incoming calls and emails
• Assist with pricing, product questions, order status, and returns
• Provide product information (after training) or connect customers with the right team member

Order Processing & Sales Support

• Accurately enter orders, quotes, and returns
• Verify product availability, pricing, and lead times
• Work closely with warehouse staff to ensure timely fulfillment
• Pull and package customer orders

Administrative & Inventory

• Maintain accurate customer records
• Keep counter and showroom clean and organized
• Participate in physical inventory counts
• Attend training sessions or trade shows as needed

Requirements:

Qualifications

• High school diploma or equivalent (degree preferred)
• 1–3 years of customer service experience (HVAC/wholesale preferred)
• Strong communication and computer skills (Microsoft Office, ERP systems)
• Detail-oriented with strong multitasking ability
• Positive attitude and team-player mindset
• Ability to lift up to 75 lbs. with assistance when needed
• HVAC or parts knowledge a plus
• Experience with Epicor, NetSuite, SAP, or similar systems preferred
• Bilingual (English/Spanish) a plus