Abrar Admin

Data Path

Role Summary:We are seeking an experienced Tier 2 Service Technician to join our growing support team. The ideal candidate will have strong troubleshooting skills and deep expertise across Microsoft environments, Google Workspace (GAFE), macOS systems, networking, servers, virtualization (VMware ESXi), and cloud environments such as Microsoft Azure or Google Cloud.This position serves as an escalation point for Tier 1 support and works closely with our Engineering Team to diagnose and resolve complex technical issues while ensuring a positive client experience.Key Responsibilities: <ul><li>Provide advanced remote and onsite technical support for users across Windows, macOS, and cloud environments.</li><li>Troubleshoot and resolve issues related to Microsoft Server, Active Directory, Office 365, and GAFE.</li><li>Configure and maintain network infrastructure including switches, routers, firewalls, and wireless systems.</li><li>Manage and maintain virtualized environments, particularly VMware vSphere/ESXi and related VM infrastructure.</li><li>Deploy, configure, and monitor cloud services (Microsoft Azure, Google Cloud, AWS).</li><li>Support and maintain backup, disaster recovery, and system monitoring solutions.</li><li>Document troubleshooting steps, resolutions, and environment changes in service management tools.</li><li>Collaborate with Tier 1 staff and the Engineering Team to ensure efficient issue resolution and continuous improvement.</li></ul>Required Qualifications: <ul><li>3&ndash;5 years of IT support or systems administration experience (Tier 2 level or higher).</li><li>Strong proficiency in:</li><li>Microsoft Server and Desktop operating systems</li><li>macOS setup, management, and integration with Windows environments</li><li>Active Directory, Group Policy, and Office 365 administration</li><li>Google Workspace (GAFE) management and migration</li><li>Networking fundamentals (DNS, DHCP, VLANs, TCP/IP)</li><li>VMware vSphere/ESXi setup and maintenance</li><li>Cloud platforms (Azure, Google Cloud, or AWS)</li><li>Excellent troubleshooting, communication, and customer service skills.</li></ul>Preferred Qualifications: <ul><li>Experience working for a Managed Service Provider (MSP) environment.</li><li>Certifications such as CompTIA Network+/Server+, Microsoft MCSA, or VMware VCP.</li><li>Experience with RMM/PSA tools and ITSM systems.</li><li>Familiarity with scripting or automation (PowerShell, Bash, etc.)</li><li>Understanding of cloud-based security and identity management.</li></ul>Benefits<ul><li>401(k) with company match</li><li>Health, dental, and vision insurance</li><li>Life insurance</li><li>Holiday pay</li></ul>Equal Employment Opportunity at DatapathAt Datapath, we believe that a diverse and inclusive team makes us more real, competent, collaborative, and better equipped to serve our clients with excellence. As a company committed to delivering tech-enabled solutions with grit and ownership, we know that fostering a workplace where everyone feels respected and valued is key to our continued success.Datapath is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.Job Type: Full-timePay: $30.00 - $35.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Tier 2 Service Technician

About the jobCompany Description Datapath is a recognized leader in technology and innovation, serving nationwide clients across various industries. Since 2005, the company has been a trusted partner for businesses, schools, and government agencies, providing innovative solutions, cybersecurity, and professional IT services. Datapath is committed to ensuring the security and efficiency of its clients through cutting-edge technology and expert guidance. Their dedication to being a reliable technology partner sets them apart in the competitive IT landscape.Position OverviewThe Discovery Technician is a field-forward support role within the sales engineering function. This person conducts structured onsite visits to prospect environments, gathers technical information, and produces documented discovery packages that enable the sales engineers to design solutions accurately and efficiently. This role does not make design decisions or produce quotes &mdash; it is the information-gathering and documentation layer that removes a significant burden from SE capacity.This role is intentionally designed as a career development position. A discovery technician who performs well and develops technical depth is the natural pipeline candidate for the pending Sales Engineer hire, eliminating the need to go to market for that position.Core Responsibilities1. Onsite discovery visits<ul><li>Conduct structured technical walkthroughs of prospect environments &mdash; scheduled by the SE or sales team through ConnectWise</li><li>Document physical infrastructure: rack layout, server equipment, network gear (switches, firewalls, APs), UPS/PDU, cabling</li><li>Photograph all rack environments, key equipment, and infrastructure areas</li><li>Run basic network discovery scans to capture IP scheme, device inventory, and VLAN structure</li><li>Interview the prospect's primary IT contact to capture pain points, known issues, and compliance context</li><li>Complete the standard SE scoping document intake sections (environment summary, site/user counts, complexity flags) based on findings</li></ul>2. IT Glue documentation<ul><li>Create the organization and site record in IT Glue for every prospect visited &mdash; within 24 hours of the site visit</li><li>Populate the network documentation record: topology summary, ISP/circuit details, IP addressing scheme, VLAN list</li><li>Populate the asset inventory record: server list, network equipment, endpoint count, UPS and power infrastructure</li><li>Attach all site photos to the relevant IT Glue records</li><li>Cross-link the IT Glue organization record to the ConnectWise opportunity &mdash; this is a required step before handoff to the SE</li><li>Use established IT Glue templates &mdash; do not create ad-hoc record structures</li></ul>3. Handoff and communication<ul><li>Notify the assigned SE when the IT Glue record and discovery package are complete and ready for design</li><li>Update the ConnectWise opportunity activity log after each site visit and at discovery package completion</li><li>Be available to answer SE questions about site findings &mdash; you were there, they were not</li><li>Flag anything unusual, complex, or potentially problematic observed during the visit to the SE before handoff</li></ul>QualificationsRequired<ul><li>1&ndash;3 years of experience in a helpdesk, desktop support, field technician, or IT support role</li><li>Working knowledge of network fundamentals: IP addressing, VLANs, switching, basic firewall concepts</li><li>Ability to read and document rack diagrams and basic network topologies</li><li>Comfort operating in unfamiliar environments &mdash; ability to independently conduct a structured site walkthrough</li><li>Strong written communication &mdash; discovery documentation must be clear enough for an SE who was not present to design from it</li><li>Valid driver's license and reliable transportation for local site visits</li></ul>Preferred<ul><li>Experience with IT Glue or any structured IT documentation platform</li><li>Familiarity with ConnectWise Manage or similar PSA tools</li><li>Exposure to MSP or managed services environments</li><li>Interest in growing into a pre-sales or solutions architect role &mdash; this position is designed with that path in mind</li><li>CompTIA Network+, A+, or equivalent certification (not required but demonstrates relevant foundation)</li></ul>Success MetricsDocumentation turnaround- IT Glue record created and CW cross-link completed within 24 hours of site visitRecord completeness-SE can design from the discovery package without follow-up questions 90%+ of the timeIT Glue accuracy- No factual errors in network or asset documentation discovered post-project-kickoffVisit scheduling-Site visits scheduled and completed within the timeline requested by the SE or sales repCareer progression-Demonstrating readiness for SE responsibilities within 12&ndash;18 months of hireEqual Employment Opportunity at DatapathAt Datapath, we believe that a diverse and inclusive team makes us more real, competent, collaborative, and better equipped to serve our clients with excellence. As a company committed to delivering tech-enabled solutions with grit and ownership, we know that fostering a workplace where everyone feels respected and valued is key to our continued success.Datapath is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.Job Type: Full-timePay: $27.00 - $30.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Modesto, CA 95354

Support Technician

Join Data Path and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Data Path

About Company

Tier 2 Service Technician

Tier 2 Service Technician

Tier 2 Service Technician

Support Technician