Qureos Mentor

DEPARTMENT OF REHABILITATION

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div>This position is located in the city of <b>Ukiah</b>.</div><div><br>
Under the general supervision of the Team Manager, Staff Services Manager I, the Office Technician (General) independently provides technical and clerical support to the Team Manager, and the VRSD team by performing specialized duties related to the vocational rehabilitation services delivery process consistent with the Code of Federal regulations, California Code of Regulations related to the VR program and the department Rehabilitation Administrative Manual Sections 12 and 30; and state procurement requirements.<br>
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The Office Technician (General) communicates regularly with VR staff; provides excellent customer service to both internal and external customers; ensures the timely movement of a consumer through the vocational process, including but not limited to, monitoring of case status, compliance with mandated time frames, signatures, periodic progress updates, and annual reviews; interacts with consumers and coworkers in a professional manner, and with integrity and respect. Attempts to resolve individual&rsquo;s concern at the lowest possible level; offers other dispute resolution options; and elevates to next level, if needed.<br>
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<b>Note: The Hiring Manager will review applications every two weeks starting 9/29/2025.</b><br>
</div><p>You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div></div><p></p><div><div><p>Minimum Requirements</p>
You will find the Minimum Requirements in the Class Specification.<ul><li>
OFFICE TECHNICIAN (GENERAL)</li></ul>
</div><div><p>Additional Documents</p>
<ul><li>Job Application Package Checklist</li><li>
Duty Statement</li></ul>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-492476
</div></div><div><div><b>Position #(s):</b>
</div><div><div>813-110-1138-961</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Office Technician (General) - Case Service</b>
</div></div></div><div><div><b>Classification:</b> </div><div>OFFICE TECHNICIAN (GENERAL)
<div>$3,758.00 - $4,851.00 <b>Effective July 1, 2025, state employees are subject to temporary salary reductions in exchange for Personal Leave Program (PLP) accruals. For additional information please visit https://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113.</b>
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>1
</div></div><div><div><b>Work Location:</b> </div><div>Mendocino County
</div></div><div><div><b>Telework:</b> </div><div>In Office
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div></div></div><div><p>Department Information</p>
<div><div>If you are interested in becoming a part of a diverse and inclusive workforce where talent, experience, and expertise are valued, the Department of Rehabilitation (DOR) invites you to apply for this employment opportunity.</div><div><br>
DOR administers the largest vocational rehabilitation program in the country. We have a three-pronged mission to provide services and advocacy that assist people with disabilities to live independently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling, and vocational rehabilitation, and works with community partners to assist the consumers we serve.</div><div><br>
</div><div>DOR is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of communities that exist in California and values fairness and inclusion. Diversity encompasses characteristics including, but not limited to, race, color, ethnicity, national origin, language, religion, age, disability, sexual orientation, gender, gender identity and expression, socioeconomic status, veteran status, criminal history, and family structures.</div><div></div><div><br>
Our work at DOR is guided by the following core values:</div><ul>
<li>We believe in the talent and potential of individuals with disabilities.</li><li>
We invest in the future through creativity, ingenuity, and innovation.</li><li>
We ensure our decisions and actions are informed by interested individuals and groups.</li><li>
We pursue excellence through continuous improvement.</li><li>
We preserve the public&rsquo;s trust through compassionate and responsible provision of services.</li></ul><br>
<div></div><div>VISION STATEMENT:</div><div>
Employment, independence, and equality for all Californians with disabilities.</div><div></div><div><br>
MISSION STATEMENT:</div><div>
DOR works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living, and equality for individuals with disabilities.</div><div><b><br>
</b></div><div><b>People with disabilities are encouraged to apply.</b></div><div><br>
</div><div>Please visit our website to learn more about DOR and our mission.
</div></div><p>Department Website: http://www.dor.ca.gov
</p></div></div><div></div><div><div><p>Special Requirements</p>
<div></div><div>If mailing in an application, include <b>Hiring Unit 110, JC-492476</b> on your State Application (STD678) in the &quot;Examination(s) or Job Title(s) for which you are applying&quot; section found under the &ldquo;Questions&rdquo; tab of your CalCareer application template. Applicants who do not submit the required information may not be considered for this job.<div><b><br>
Employment Application (STD.678):</b></div><div>
It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.<br>
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<b>Resume:</b><br>
A resume is required.<br>
</div></div></div><div><p>Application Instructions</p>
<div><p>Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: Until Filled
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
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Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>Department of Rehabilitation
</div><div>N/A
</div><div>Attn: Hiring Unit 110, JC-492476
</div><div>721 Capitol Mall
</div><div></div><div>Sacramento, CA 95814
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>Department of Rehabilitation
</div><div>N/A
</div><div>Hiring Unit 110, JC-492476
</div><div>721 Capitol Mall
</div><div></div><div>Sacramento, CA 95814
</div><div></div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is required and must be included.</li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Desirable Qualifications</p>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
</div><div><ul><li>Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect;
</li><li>Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails;</li><li>
High level of organizational skills and office equipment and processes proficiency;</li><li>
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Visio</li><li>
Knowledge of department's mission and goals</li></ul>
</div></div><div><p>Benefits</p>
<div><p><b>There are many benefits to joining our team!</b> We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:</p><ul>
<li>Pension through CALPERS</li><li>
Medical Benefits, including health, dental, and vision insurance</li><li>
Medical benefits into retirement</li><li>
Deferred Compensation options: 401k and 457b</li><li>
Leave benefit options (Vacation/Sick or Annual Leave)</li><li>
Paid Holidays</li><li>
ScholarShare (College Saving Account)</li><li>
Commute Program</li><li>
School Loan forgiveness under the federal Public Service Loan Forgiveness Program</li><li>
Death Benefits</li><li>
Reimbursement Accounts (Medical and Childcare)</li><li>
Disability Insurance Programs</li><li>
Alternate Work Schedules</li></ul><br>
<div></div><div>For the latest information on the attractive benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR.</div>
</div></div><div><p>Contact Information</p>
<div><p>The Hiring Unit Contact is available to answer questions regarding the position or application process.
</p><p><b>Department Website:</b> http://www.dor.ca.gov
</p><p><b>Hiring Unit Contact:
</b><br>
Aimee Swearengin<br>
(707) 463-4960<br>
Aimee.Swearengin@dor.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
Office of Civil Rights<br>
(916) 558-5850<br>
Civil.Rights@dor.ca.gov
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Examination Information</p>
<p>To obtain list eligibility for <b>Office Technician (General) </b>positions, you must first take the online <b>exam</b>.
</p></div><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div></div></div></div><div></div>

OFFICE TECHNICIAN (GENERAL)

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DEPARTMENT OF REHABILITATION

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OFFICE TECHNICIAN (GENERAL)