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Digitaler Post Service - FZCO

To strengthen our customer service team, we are looking for a reliable and detail-oriented German-speaking Customer Support Agent (m/f/d) to handle and resolve customer inquiries in German via a ticket-based support system.Your Responsibilities<ul><li>Handling and resolving customer inquiries in German via a ticket system (email / web forms)</li><li>Reviewing customer data, orders, and invoices</li><li>Responding to standard and individual customer requests based on internal guidelines</li><li>Documenting all cases accurately in the ticket system</li><li>Escalating complex or sensitive cases to the relevant internal departments</li><li>Ensuring professional, friendly, and solution-oriented communication with customers</li></ul>Your Profile<ul><li>Fluent or native-level German (written) is mandatory</li><li>Previous experience in customer support or ticket-based support is an advantage, but not required</li><li>Structured, accurate, and independent working style</li><li>Confident use of computers, email, and web-based tools</li><li>Ability to remain calm and efficient under high ticket volumes</li><li>Professional, service-oriented communication skills</li></ul>We Offer<ul><li>A stable position in a growing online service company</li><li>Clear processes and structured onboarding</li><li>Flexible working hours (remote / home office possible, depending on the model)</li><li>A professional and organized working environment</li><li>Long-term cooperation</li></ul>Working Hours<ul><li>Full-time or part-time by arrangement</li></ul>Job Type: Full-timePay: AED5,000.00 - AED9,000.00 per month

Customer Support Agent German Language

Join Digitaler Post Service - FZCO and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Digitaler Post Service - FZCO

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Customer Support Agent German Language