Customer Support Agent German Language

To strengthen our customer service team, we are looking for a reliable and detail-oriented German-speaking Customer Support Agent (m/f/d) to handle and resolve customer inquiries in German via a ticket-based support system.

Your Responsibilities

• Handling and resolving customer inquiries in German via a ticket system (email / web forms)
• Reviewing customer data, orders, and invoices
• Responding to standard and individual customer requests based on internal guidelines
• Documenting all cases accurately in the ticket system
• Escalating complex or sensitive cases to the relevant internal departments
• Ensuring professional, friendly, and solution-oriented communication with customers

Your Profile

• Fluent or native-level German (written) is mandatory
• Previous experience in customer support or ticket-based support is an advantage, but not required
• Structured, accurate, and independent working style
• Confident use of computers, email, and web-based tools
• Ability to remain calm and efficient under high ticket volumes
• Professional, service-oriented communication skills

We Offer

• A stable position in a growing online service company
• Clear processes and structured onboarding
• Flexible working hours (remote / home office possible, depending on the model)
• A professional and organized working environment
• Long-term cooperation

Working Hours

• Full-time or part-time by arrangement

Job Type: Full-time

Pay: AED5,000.00 - AED9,000.00 per month