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DK Law Group & Premier Title

About DK Law Group DK Law Group is a fast-paced, client-focused law firm serving Maryland clients across real estate, estate planning, family law, business law, and related matters. Our work centers on protecting assets, resolving disputes, and empowering long-term legacies. We value professionalism, efficiency, and strong communication at every client touchpoint.Position Overview The Intake Specialist is the first point of contact for prospective clients. This role is critical to ensuring accurate information gathering, proper issue-spotting, and a seamless transition from inquiry to consultation or representation. The Intake Specialist must be organized, confident, and comfortable managing high call volume while maintaining discretion and professionalism.Key Responsibilities<ul><li>Answer and manage incoming calls, emails, and online inquiries</li><li>Conduct structured intake interviews to gather relevant facts and documentation</li><li>Identify legal issues and determine whether matters fall within firm practice areas</li><li>Clearly explain next steps, consultation options, and firm processes without providing legal advice</li><li>Schedule consultations and ensure accurate entry of client information into Clio</li><li>Flag urgent matters and escalate appropriately to attorneys or management</li><li>Maintain detailed, accurate, and timely intake records</li><li>Communicate professionally with prospective clients, opposing parties, and referral sources</li><li>Follow firm scripts, intake protocols, and confidentiality requirements</li></ul>Required Qualifications<ul><li>Strong verbal and written communication skills</li><li>Ability to ask clarifying questions and think critically in real time</li><li>High level of organization and attention to detail</li><li>Comfortable handling sensitive and emotional conversations with professionalism</li><li>Ability to manage multiple matters simultaneously without losing accuracy</li><li>Proficiency with case management systems (Clio preferred) and basic office technology</li></ul>Preferred Qualifications<ul><li>Experience in a law firm or legal services environment</li><li>Familiarity with real estate, family law, estate planning, or business law matters</li><li>Bilingual abilities (a plus, not required)</li></ul>Pay: $19.00 - $21.00 per hourExpected hours: 40.0 &ndash; 45.0 per weekWork Location: In person

Intake Specialist

Join DK Law Group & Premier Title and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DK Law Group & Premier Title

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Intake Specialist