Intake Specialist

About DK Law Group
DK Law Group is a fast-paced, client-focused law firm serving Maryland clients across real estate, estate planning, family law, business law, and related matters. Our work centers on protecting assets, resolving disputes, and empowering long-term legacies. We value professionalism, efficiency, and strong communication at every client touchpoint.

Position Overview
The Intake Specialist is the first point of contact for prospective clients. This role is critical to ensuring accurate information gathering, proper issue-spotting, and a seamless transition from inquiry to consultation or representation. The Intake Specialist must be organized, confident, and comfortable managing high call volume while maintaining discretion and professionalism.

Key Responsibilities

• Answer and manage incoming calls, emails, and online inquiries
• Conduct structured intake interviews to gather relevant facts and documentation
• Identify legal issues and determine whether matters fall within firm practice areas
• Clearly explain next steps, consultation options, and firm processes without providing legal advice
• Schedule consultations and ensure accurate entry of client information into Clio
• Flag urgent matters and escalate appropriately to attorneys or management
• Maintain detailed, accurate, and timely intake records
• Communicate professionally with prospective clients, opposing parties, and referral sources
• Follow firm scripts, intake protocols, and confidentiality requirements

Required Qualifications

• Strong verbal and written communication skills
• Ability to ask clarifying questions and think critically in real time
• High level of organization and attention to detail
• Comfortable handling sensitive and emotional conversations with professionalism
• Ability to manage multiple matters simultaneously without losing accuracy
• Proficiency with case management systems (Clio preferred) and basic office technology

Preferred Qualifications

• Experience in a law firm or legal services environment
• Familiarity with real estate, family law, estate planning, or business law matters
• Bilingual abilities (a plus, not required)

Pay: $19.00 - $21.00 per hour

Expected hours: 40.0 – 45.0 per week

Work Location: In person