Urwah Admin

DM Clinical Research

<div>The Research Assistant I will be responsible for assisting the clinical research staff in conducting clinical research trials.
DUTIES &amp; RESPONSIBILITIES
<ul><li>Completing DMCR-required training, including GCP and IATA.</li><li>
Maintaining a working knowledge of current FDA regulations, GCP/ICH guidelines, organizational SOPs, guidance documents, and study protocols.</li><li>
Assisting in the collection and recording of patient data per Sponsor requirements via the respective EDC system.</li><li>
Timely and accurately assist in collection, management, and shipment of subjects' samples, and/or specimens</li><li>
Completing Sponsor-required training prior to study-start, including, but not limited to<ul><li>
Sponsor-provided and IRB-approved protocol</li><li>
All amendments</li><li>
Investigator Brochure</li><li>
Sponsor-specified EDC and/or IVRS</li></ul></li><li>
This includes completing the above-mentioned training prior to any study-related procedures being conducted on that said protocol should the RA be added to a protocol post-study start.</li><li>
Maintaining clear, concise, accurate, and legible records.</li><li>
Being prepared for and available at all required company meetings and monitoring visits for their assigned protocols at their respective site(s).</li><li>
Utilizing the most recent version of the Protocol, Informed Consent, and Investigator Brochures at their respective site(s).</li><li>
Assisting in the compilation and organization of all regulatory and administrative binders for their assigned protocols at their respective site(s) upon initial receipt of and wherever applicable.</li><li>
Assisting in the creation of source documents for their assigned protocols at their respective site(s).</li><li>
Conducting patient visits.</li><li>
Assisting in reporting Adverse and Serious Adverse Events to the appropriate authorities per Sponsor.</li><li>
Assisting in addressing and resolving issues from internal/external audits and monitoring letters for all assigned protocols at their respective site(s) in a timely manner.</li><li>
Assists with all other aspects of the study and conducts as needed.</li><li>
Any other matters as assigned by management.</li></ul>
KNOWLEDGE &amp; EXPERIENCE
Education:<ul><li>
High school diploma or equivalent required</li></ul>
Experience:<ul><li>
Prior experience in clinical research is not required but preferred</li></ul>
Credentials:<ul><li>
Phlebotomist certificate preferred</li><li>
Medical Assistant Certification preferred</li></ul>
Knowledge &amp; Skills:<ul><li>
Knowledge of medical terminology required</li><li>
Must be detail-oriented and demonstrate attention to detail</li><li>
Excellent customer service skills</li><li>
Excellent computer skills</li></ul></div>

Research Assistant I

<div>The Product Success Specialist will play a pivotal role in steering the Product Success team toward continued success and growth by assisting all customers with support across all product or software platforms. Your primary responsibilities revolve around fostering customer satisfaction and encouraging the adoption and effective use of our products.This role is crucial in aligning product development with market needs internally as well as externally and ensuring that our customers receive maximum value from our offerings. We are looking for someone who can bring a blend of technical acumen, customer empathy, and a drive for product excellence. 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Serve as the primary customer contact, managing resolution of service incidents, product issues, and technical escalations for the assigned product line within the Product Management team.</li><li>
Act as a vital link coordinating cross-functional teams to ensure the long-term success and expansion of our products.</li><li>
Be the voice of our products, providing compelling demonstrations and promoting their features and benefits.</li><li>
Develop strategies to maintain high customer retention and encourage deeper adoption of our products.</li><li>
Collaborate with the Product Management team to identify opportunities for product expansion and enhancement.</li><li>
Conduct comprehensive web-based training sessions for both new and existing customers across all product ecosystems.</li><li>
Perform proactive system reviews to offer customers valuable tips and suggestions on optimizing product features and usage.</li><li>
Gather product feedback, conduct customer interviews, and ensure proper follow-up on identified issues to enhance overall customer experience.</li><li>
Evaluate customer usage of implemented products, adhering to product success processes and tools.</li><li>
Represent the company/department at industry events, conferences, internal meetings, demos, and corporate events.</li><li>
Stay abreast of industry trends and best practices to provide informed insights and recommendations.</li><li>
Oversee daily metrics related to product tickets or escalations for the assigned product line, managing competing resources and priorities effectively.</li><li>
Engage with customers through meetings and presentations, sharing ideas, findings, and solutions to foster strong relationships.</li><li>
Collaborate with the Product Success manager in preparing for new product releases, including webinars, demo preparation, and effective communication of product functionality to customers.</li><li>
Troubleshoot customer technical support cases through phone and email submissions, educate customers on product best practices, and strive to maintain expertise in product releases for consistently delivering excellent customer service.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
Education:<ul><li>
Bachelor&rsquo;s degree, required</li></ul> 
Experience:<ul><li>
1+ experience in enterprise product support or success roles.</li></ul> 
Credentials:<ul><li>
Certification in the field of Customer Service or Delivery, preferred</li></ul> 
Knowledge and Skills:<ul><li>
Excellent documentation, communication and presentation skills.</li><li>
Excellent planning, organizational, and time management skills.</li><li>
Excellent customer service skills.</li><li>
Technical acumen</li><li>
Customer Empathy</li><li>
Drive for product excellence</li></ul></div>

Product Success Specialist

<div>We are seeking a results-driven Performance Marketing Lead to lead the planning, execution, and optimization of our digital marketing efforts. The ideal candidate combines deep platform expertise with a data-driven mindset and a passion for continuous improvement. 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Own the strategy, execution, and performance of digital marketing campaigns across Google,</li><li>
Facebook/Meta, and other programmatic platforms.</li><li>
Lead the creation and optimization of high-converting landing pages and campaign experiences.</li><li>
Conduct comprehensive keyword research and oversee implementation of on-page SEO best practices.</li><li>
Monitor, analyze, and report on campaign performance using tools like Google Analytics and ad platform dashboards.</li><li>
Run ongoing A/B and multivariate tests on landing pages, ad creatives, and CTAs to maximize conversion rates.</li><li>
Collaborate with design, content, and product teams to ensure aligned messaging and optimized customer journeys.</li><li>
Maintain and improve SEO health through regular audits, technical fixes, and continuous content updates.</li><li>
Report on KPIs, channel performance, and ROI, providing actionable insights and growth opportunities to leadership</li><li>
Stay ahead of digital marketing trends and identify new growth channels and opportunities.</li></ul>
KNOWLEDGE &amp; EXPERIENCE
Education:<ul><li>
Bachelor&rsquo;s degree in Marketing, Business, or a related field. Master&rsquo;s preferred.</li></ul>
Experience:<ul><li>
Proven experience leading performance marketing initiatives with a strong track record of driving results</li><li>
Deep expertise in Google Ads, Meta Ads Manager, and programmatic advertising platforms</li><li>
Hands-on experience with CMS and landing page builders (e.g., WordPress)</li></ul>
Credentials:<ul><li>
N/A</li></ul>
Knowledge and Skills:<ul><li>
Solid understanding of UX principles</li><li>
Skilled in Google Analytics, Tag Manager, and Looker Studio (or similar analytics platforms)</li><li>
Proficiency with SEO tools (e.g., SEMrush, Ahrefs, Moz) and best practices</li><li>
Excellent project management skills and ability to juggle multiple campaigns and priorities</li><li>
Data-driven, detail-oriented, and always optimizing for performance and efficiency</li><li>
Strategic thinking with a growth-focused mindset</li><li>
Strong analytical and problem-solving abilities</li><li>
Excellent communication and presentation skills</li><li>
Collaborative and team-oriented with cross-functional experience</li><li>
Adaptable and comfortable in a fast-paced, evolving environment</li></ul></div>

Performance Marketing Lead

<div>The Junior Data Engineer will be responsible for creating, maintaining, and modifying data pipelines for the reporting and system&rsquo;s needs. 
DUTIES &amp; RESPONSIBILITIES 
<ul><li>
Design, build, and orchestrate scalable data workflows and architecture aligned with business goals. Develop and maintain robust batch and real-time data pipelines using modern tools and platforms.</li><li>
Manage structured and unstructured databases with a focus on performance, availability, and optimisation</li><li>
Ensure high standards of data quality, consistency, and accessibility across integrated systems</li><li>
Collaborate with cross-functional teams to gather requirements and translate them into data solutions</li><li>
Implement data governance standards covering security, privacy, and compliance</li><li>
Proactively monitor and troubleshoot system performance, ensuring uptime and reliability of pipelines</li><li>
Transform raw data into clean, well-documented, and report-ready datasets</li><li>
Maintain clear documentation of data processes, workflows, and architecture for knowledge sharing</li><li>
Other duties as assigned by the manager</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
Education:<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Data Engineering, or a related field</li></ul> 
Experience:<ul><li>
3+ years of experience working with data-driven solutions, with a focus on transforming healthcare or operational datasets into actionable insights to support process improvement and analytics initiatives.</li><li>
2+ years of experience collaborating with stakeholders to design, build, and deploy scalable data engineering deliverables, including data pipelines, ETL workflows, and integrated data models tailored for analytical needs</li><li>
2+ years of experience creating and maintaining self-service data infrastructure, such as datasets, dashboards, and backend integrations that empower end-users to explore metrics and monitor KPIs through BI tools</li></ul> 
Credentials:<ul><li>
Industry certifications in data engineering or cloud platforms/frameworks.</li></ul> 
Knowledge and Skills:<ul><li>
Data architecture design and data modeling (relational &amp; dimensional), Development of batch and real-time data pipelines using ETL/ELT tools</li><li>
Strong proficiency in SQL, Python, and optionally Scala/Java</li><li>
Hands-on experience with cloud platforms: AWS, Azure, GCP</li><li>
Advanced database management with SQL Server, PostgreSQL, MongoDB, etc.</li><li>
Experience with big data technologies like Spark, Hadoop, and Kafka</li><li>
Data quality assurance, profiling, cleansing, and governance practices</li><li>
Use of orchestration and workflow tools such as Apache Airflow, DBT, and Talend</li><li>
Expertise in Microsoft Excel (pivot tables, macros, Google scripts)</li><li>
Familiar with documentation and design tools: Microsoft Word, PowerPoint, Visio, G Suite</li><li>
Skilled in handling and optimizing large-scale datasets and infrastructure</li></ul></div>

Junior Data Engineer

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

<div>Financial Analyst
&ldquo;DM Clinical Research&rdquo;, US based organization, and one of the leading clinical research, in the country, is looking for a Financial Analyst to join the team in their offshore office in Karachi.
Job Responsibilities<ul><li>
Boosting the organization&rsquo;s financial performance through the analysis of financial results, forecasts, variances, and trends.</li><li>
Keeping and maintaining accurate financial projections.</li><li>
Designing and developing several financial models to support planning, and forecasting.</li><li>
Implementing technical tools such as Power BI, Tableau, Dashboards, Macros, Excel formulas and functions to handle financial issues.</li><li>
Creating and maintaining various spreadsheets and dashboards to support analysis and provide insight.</li><li>
Increase productivity by developing automated reports.
</li><li>Extract, compile, and summarize the financial transactions data to develop meaningful business insights.</li><li>
Perform other relevant tasks as assigned. Monitoring and reviewing budgets and expenses and coming up with ways to reduce or reimburse expenses.</li></ul>
Additional Responsibilities<ul><li>
Ability to take on task immediately for urgent requests and ability to stay active</li><li>
Excellent verbal and written communication in English</li><li>
Must be self-motivated and independent on performing tasks</li><li>
Quick Ability to adapt to new projects (Ad-Hoc Projects)</li></ul>
Eligibility Criteria:<ul><li>
Candidate must be MBA (Majors in Finance), ACCA/CIMA/CA &ndash; Finalist/CFA (at least level 2 pass).</li><li>
Minimum 5 years of experience in similar role</li><li>
Hands-on experience in Advance Excel tools and other FP&amp;A software like PowerBI, Tableau, Advance Excel, Dashboarding etc. is a must.</li></ul>
Skillset:<ul><li>
Strong in Excel and formulas</li><li>
Adaptive personality &ndash; can take instructions, flexible with task types.</li><li>
Fast executor with high attention to detail.
</li><li>Excellent at cross-collaboration and open to learning</li></ul></div>

Financial Analyst

<div>The Clinical Research Coordinator II will ensure that quality research is conducted at the assigned investigative sites in accordance with the sponsor protocol, FDA Regulations, and ICH/GCP guidelines and to provide the best quality data to the sponsor. The CRC II will also ensure study enrollment meets or exceeds Sponsors' expectations. To ensure company goals are achieved on a timely basis. 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Completing all the DMCR-required training, including but not limited to ICH-GCP Certification and IATA Certification on a timely basis.</li><li>
Completing all the relevant training prior to study-start and on a continued basis in a timely manner. This will include but is not limited to:<ul><li>
a. Sponsor-provided and IRB-approved Protocol Training</li><li>
b. All relevant Protocol Amendments Training</li><li>
c. Any study-specific Manuals Training, as applicable</li><li>
d. Sponsor-specified EDC and/or IVRS and any other relevant Electronic Systems training.</li></ul></li><li>
Conducting study subject visits, and all other relevant protocol-required procedures and documenting these in a timely manner.</li><li>
Adherence to ALCOA-C Standards with all the relevant clinical trial documentation.</li><li>
Completing data entry and query resolution in a timely manner as per internal company guidelines and as per sponsor expectations.</li><li>
Demonstration of appropriate and timely follow-up on the action items, at their respective sites.</li><li>
Demonstrated understanding and implementation of Laboratory Manuals and protocol-specified laboratory procedures, storage, temperature monitoring, equipment calibration, and laboratory kit inventory, under the direction of the Site/Study Management Team, for assigned protocols.</li><li>
Liaising with the Laboratory team, Data team, Administrative staff, Clinical Investigators, Research Participants and Sponsor/CRO representatives, under the direction of the Site/Study Management Team, for assigned protocols.</li><li>
Demonstrating adherence and compliance to the assigned protocols at their respective site(s).</li><li>
Maintaining a working knowledge of current FDA regulations, ICH-GCP guidelines, all the organizational SOPs, all the guidance documents, and assigned study protocol(s)</li><li>
Maintaining a working knowledge of the recruitment and retention process for their assigned protocol(s) at their respective site(s).</li><li>
Demonstrating visit preparedness for all the relevant sponsor and CRO visits for their assigned protocol(s)</li><li>
Maintaining a working knowledge of the most recent versions of the Study Protocols, Informed consents, Study Manuals, and all the other relevant study-related documents that are utilized and implemented for the assigned protocols at their respective site(s).</li><li>
Oversee reporting of all Adverse and Serious Adverse Events and any other relevant Safety Information to the appropriate authorities per internal company guidelines, Sponsor, IRB, and ICH-GCP Guidelines.</li><li>
Completing data entry and query resolution in a timely manner as per internal company guidelines and as per sponsor expectations.</li><li>
Striving to meet Sponsor subject enrollment goals for their assigned protocols at their respective site(s).</li><li>
Being prepared for and available at all required company meetings.</li><li>
Submitting required administrative paperwork per company timelines.</li><li>
Occasionally attending out-of-town Investigator Meetings</li><li>
Conduct patient consent discussions and ensure comprehension of medical procedures, risks, benefits, and alternatives</li><li>
Provide clear explanations of study protocols and ensure patients' understanding before obtaining their consent</li><li>
Facilitate effective communication between patients, healthcare providers, and research staff</li><li>
2Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
Education:<ul><li>
High School Diploma or equivalent required; Bachelor's degree preferred</li><li>
Foreign Medical Graduates preferred</li></ul>
Experience:<ul><li>
At least 2 years of experience as a CRC, preferably with practice coordinating industry-sponsored vaccines in a private setting.</li></ul>
Credentials:<ul><li>
ACRP or equivalent certification is preferred</li></ul>
Knowledge and Skills:<ul><li>
Be an energetic, go-getter who is detail-oriented and can multi-task.</li><li>
Be goals-driven while continuously maintaining quality.</li><li>
Proficient communication and comprehension skills both verbal and written in the English language are required.</li><li>
Proficient Bi-lingual (English/Spanish) communication and comprehension skills both in verbal and written are preferred.</li></ul></div>

Clinical Research Coordinator II

Join DM Clinical Research and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.