Qureos Mentor

DM Healthcare

<ul><li>Define and steer subsequent improvement plan.</li><li>Manage training coverage efficiently.</li><li>TNI and TNA to be done effectively.</li><li>Review customer complaints.</li><li>Skill CSEs to meet customer expectations.</li><li>Conduct on-the-job Training.</li><li>Develop educational material and organize training sessions.</li><li>Train new hires during induction (customer orientation) in partnership with L&amp;D team</li><li>Maintaining training dashboard.</li><li>Monthly review with THs, CHs &amp; Senior Management.</li><li>Plan and conduct cost effective training activities.</li><li>Keep self-updated on market trending.</li><li>Educate team about DHA &amp; MOH expectations.</li><li>Organize sessions on technical training including business critical topics</li></ul>

Trainer- (Service Excellence )

<ul><li>Greet patients and visitors in a friendly and professional manner.</li><li>Schedule appointments and manage bookings through the clinic&#x27;s system.</li><li>Answer incoming phone calls, emails, and WhatsApp messages, providing accurate information and assistance.</li><li>Coordinate with doctors, nurses, and other departments to ensure seamless patient experience.</li><li>Handle patient registration, insurance verification, and billing inquiries.</li><li>Maintain confidentiality and uphold the privacy of patient information.</li><li>Resolve patient concerns or escalate to the clinic manager when needed.</li><li>Collect feedback from patients to improve service delivery.</li><li>Ensure the front desk area is clean and welcoming at all times.</li></ul>

Customer Service Representative - (Female)

The Clinic Nurse is responsible for providing high-quality nursing care to patients in an outpatient clinic setting. This role involves assisting physicians during examinations, performing clinical procedures, patient education, and ensuring that the clinic operates efficiently and safely.<h3>Key Responsibilities:</h3><ul><li>Conduct patient intake, including vital signs, medical history, and chief complaints.</li><li>Prepare patients for examinations and assist physicians with procedures.</li><li>Administer medications, injections, vaccines, and other treatments as prescribed.</li><li>Perform routine clinical tasks such as wound care, dressing changes, and specimen collection.</li><li>Maintain accurate and timely patient records in compliance with confidentiality regulations.</li><li>Educate patients on health maintenance, disease prevention, and prescribed treatments.</li><li>Ensure proper sterilization and maintenance of medical instruments and examination rooms.</li><li>Monitor inventory of medical supplies and place orders when necessary.</li><li>Participate in clinic quality improvement initiatives and safety procedures.</li><li>Provide emergency care and first aid when required.</li></ul>

Registered Nurse

<ul><li>Assist with personal care needs such as washing, dressing, toileting, and feeding.</li><li>Support mobility and help with physical activities, including moving and handling.</li><li>Monitor and record patients’ conditions (e.g., temperature, pulse, respiration, weight) and report changes.</li><li>Provide emotional and social support to patients and their families.</li><li>Help with meal preparation and feeding where needed.</li><li>Maintain cleanliness and hygiene standards in patient areas.</li><li>Assist with the safe administration of medication (if appropriately trained).</li><li>Work collaboratively with nursing staff, doctors, and other care professionals.</li><li>Maintain accurate and confidential records of care provided.</li><li>Follow infection control procedures and health and safety guidelines.</li></ul>

Health Care Assistant

Patient clerk - Female

<ul><li>Patient Assessment: Perform initial and ongoing patient assessments, including vital signs, medical history, and presenting symptoms. Document findings accurately in the patient’s medical records.</li><li>Clinical Support: Assist physicians during examinations and minor procedures. Prepare patients for diagnostic tests and follow-up care.</li><li>Medication Administration: Administer prescribed medications and injections. Monitor patients for reactions or side effects.</li><li>Patient Education: Provide health education, post-visit care instructions, and preventive care guidance to patients and families.</li><li>Coordination and Documentation: Schedule appointments and coordinate with other departments as necessary. Maintain accurate, up-to-date patient records and ensure compliance with regulatory standards.</li><li>Infection Control and Safety: Adhere to infection control policies and ensure cleanliness and safety in the clinical area.</li><li>Team Collaboration: Collaborate with doctors, other nurses, and support staff to ensure seamless patient care.</li></ul>

Registered Nurse OPD

<ul><li>Rapidly assess and triage patients to prioritize care based on severity of conditions, ensuring high-risk cases are addressed first.</li><li>Administer emergency medications and treatments according to protocols while monitoring patient responses for any adverse reactions.</li><li>Collaborate with multidisciplinary teams, including physicians and paramedics, to develop and implement effective emergency care plans.</li><li>Perform life-saving procedures such as intubation, chest tube insertion, and CPR, demonstrating proficiency in advanced emergency techniques.</li><li>Document patient care activities accurately and promptly in electronic health records to maintain a clear and legal medical history.</li><li>Educate patients and their families about treatment plans, post-discharge care, and preventive measures to enhance recovery and health.</li><li>Maintain emergency equipment and supplies, ensuring readiness for a variety of medical scenarios that may arise in the emergency department.</li><li>Participate in regular training and drills to stay current on best practices in emergency care and response protocols.</li><li>Provide emotional support to patients and families in crisis situations, demonstrating empathy and strong communication skills.</li><li>Adhere to all regulatory and safety standards, including infection control protocols, to create a safe environment for patients and staff.</li></ul>

Emergency Nurse

Join DM Healthcare and explore 13   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.