Customer Service Representative - Male

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Greet patients and visitors in a friendly and professional manner.
Schedule appointments and manage bookings through the clinic's system.
Answer incoming phone calls, emails, and WhatsApp messages, providing accurate information and assistance.
Coordinate with doctors, nurses, and other departments to ensure seamless patient experience.
Handle patient registration, insurance verification, and billing inquiries.
Maintain confidentiality and uphold the privacy of patient information.
Resolve patient concerns or escalate to the clinic manager when needed.
Collect feedback from patients to improve service delivery.
Ensure the front desk area is clean and welcoming at all times.

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