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Dragon Express Transportation

Job Summary We are seeking a dynamic and detail-oriented Dispatcher and Customer Service Representative to join our team. In this vital role, you will coordinate transportation activities, manage drivers movements, and deliver exceptional customer service to ensure smooth operations across our medical transportation. Your proactive communication skills and technical expertise will help optimize routing, dispatching, and daily management while providing timely support to clients and drivers alike. This position offers an exciting opportunity to be at the heart of our transportation network, ensuring efficiency, accuracy, and outstanding service every day.Responsibilities<ul><li>Coordinate and schedule pickups using transportation management system (Route Genie)</li><li>Utilize Route Genie software to monitor vehicle locations, optimize routes, and improve efficiency.</li><li>Manage dispatching activities ensuring timely pickup and drop off while maintaining compliance with safety standards.</li><li>Communicate effectively with drivers, carriers, vendors, and customers via multi-line phone systems, maintaining professional phone etiquette at all times</li><li>Proficiency with GPS, GIS mapping tools, and fleet management software to enhance routing accuracy.</li><li>Excellent communication skills coupled with professional phone etiquette for interacting with clients, drivers, and team members.</li><li>Ability to multitask effectively using multi-line phone systems while maintaining high attention to detail in a fast-paced environment. Join us in this energetic role where your expertise will drive operational excellence! We value proactive problem solvers who thrive on collaboration and continuous improvement. If you&rsquo;re passionate about streamlining transportation processes while delivering top-tier customer service, we want to hear from you!</li></ul>Pay: $19.25 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Flexible schedule</li></ul>Work Location: In person

Non Emergency Medical Transportation Dispatcher

Overview We are seeking a reliable and professional Non-Emergency Medical Transportation Driver to join our team. This role involves providing safe and timely transportation services for patients and clients to medical appointments and other destinations. The ideal candidate will have experience in wheelchair equipped van driving, along with excellent customer service skills. A valid CDL driver&rsquo;s license and a clean driving record are essential. This position offers an opportunity to contribute to community health and well-being while working in a dynamic environment.Responsibilities<ul><li>Safely operate vehicles and transport patients and clients to scheduled appointments</li><li>Assist passengers with boarding and disembarking, ensuring their safety and comfort</li><li>Maintain cleanliness and basic maintenance of the vehicle, including routine inspections</li><li>Follow all traffic laws and company policies to ensure safe transportation</li><li>Communicate effectively with dispatchers, clients, and healthcare facilities to coordinate pickups and drop-offs</li><li>Handle heavy lifting when assisting passengers with mobility devices or personal belongings</li><li>Keep accurate records of trips, mileage, and passenger details as required</li><li>Ensure compliance with all safety regulations related to commercial driving and passenger transport</li></ul>Skills<ul><li>Proven experience in medical transport driving and customer service.</li><li>Valid CDL driver&rsquo;s license with a clean driving record</li><li>Strong communication skills for interacting professionally with clients and team members</li><li>Knowledge of paratransit operations and heavy lifting techniques for passenger assistance</li><li>Ability to perform routine vehicle maintenance checks and identify potential issues</li><li>Excellent customer service skills with a friendly and professional demeanor</li><li>Ability to handle multiple tasks efficiently while maintaining safety standards</li><li>Experience in commercial driving or school bus driving is preferred but not required</li></ul>This position is vital in providing essential transportation services within the community. Candidates who are dependable, safety-conscious, and customer-focused are encouraged to apply.Job Types: Full-time, Part-timePay: $19.50 - $20.50 per hourBenefits:<ul><li>401(k)</li><li>Company car</li><li>Flexible schedule</li><li>Free parking</li><li>Fuel card</li><li>On-the-job training</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Paid training</li><li>Safety equipment provided</li></ul>Application Question(s):<ul><li>Able to conduct DOT physical and drug test? </li></ul>Work Location: On the road

Non-Emergency Medical Transportation Driver

Join Dragon Express Transportation and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dragon Express Transportation

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Non Emergency Medical Transportation Dispatcher

Non-Emergency Medical Transportation Driver