Non Emergency Medical Transportation Dispatcher

Job Summary
We are seeking a dynamic and detail-oriented Dispatcher and Customer Service Representative to join our team. In this vital role, you will coordinate transportation activities, manage drivers movements, and deliver exceptional customer service to ensure smooth operations across our medical transportation. Your proactive communication skills and technical expertise will help optimize routing, dispatching, and daily management while providing timely support to clients and drivers alike. This position offers an exciting opportunity to be at the heart of our transportation network, ensuring efficiency, accuracy, and outstanding service every day.

Responsibilities

• Coordinate and schedule pickups using transportation management system (Route Genie)
• Utilize Route Genie software to monitor vehicle locations, optimize routes, and improve efficiency.
• Manage dispatching activities ensuring timely pickup and drop off while maintaining compliance with safety standards.
• Communicate effectively with drivers, carriers, vendors, and customers via multi-line phone systems, maintaining professional phone etiquette at all times
• Proficiency with GPS, GIS mapping tools, and fleet management software to enhance routing accuracy.
• Excellent communication skills coupled with professional phone etiquette for interacting with clients, drivers, and team members.
• Ability to multitask effectively using multi-line phone systems while maintaining high attention to detail in a fast-paced environment. Join us in this energetic role where your expertise will drive operational excellence! We value proactive problem solvers who thrive on collaboration and continuous improvement. If you’re passionate about streamlining transportation processes while delivering top-tier customer service, we want to hear from you!

Pay: $19.25 - $20.00 per hour

Benefits:

• 401(k)
• Flexible schedule

Work Location: In person