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Dreiske Moving & Storage

Overview The Dispatch Manager oversees the daily coordination of crews, trucks, and job schedules to ensure efficient, on-time, and high-quality service. This role requires strong communication skills, excellent problem-solving abilities, and the ability to thrive in a fast-paced environment where priorities can shift quickly. The ideal candidate is detail-oriented, calm under pressure, and committed to delivering an exceptional customer experience.Responsibilities<ul><li>&middot; Daily Dispatch &amp; Scheduling</li><li>&middot; Maximize all resources to fill out all possible job opportunities</li><li>&middot; Create, manage, and adjust daily crew and truck schedules for local and long-distance moves</li><li>&middot; Assign crews based on skill sets, job requirements, and availability</li><li>&middot; Monitor job progress throughout the day and proactively resolve delays or issues</li><li>&middot; Ensure DOT compliance for drivers, logs, and vehicle assignments</li><li>&middot; Communication &amp; Coordination</li><li>&middot; Serve as the primary point of contact between office staff, movers, drivers, and customers</li><li>&middot; Communicate job details, expectations, and updates clearly and promptly</li><li>&middot; Support crews with real-time problem solving while maintaining professionalism and efficiency</li><li>&middot; Operational Oversight</li><li>&middot; Review job files, inventory sheets, and special instructions before dispatching crews</li><li>&middot; Track equipment, truck maintenance needs, and moving supply levels</li><li>&middot; Facility care: Buildings and grounds maintenance</li><li>&middot; Warehouse management: working with the warehouse guys to keep things running smoothly and verifying that the warehouse is kept clean and orderly.</li><li>&middot; Fleet: Organization of the trucks and trailers and making sure to communicate issues with the Mechanical team, including annual inspections etc.</li><li>&middot; Ensure accurate documentation for billing, timekeeping, and job completion</li><li>&middot; Customer Service</li><li>&middot; Provide timely updates to customers regarding arrival windows, delays, or changes</li><li>&middot; Handle escalations with empathy, clarity, and a solutions-focused approach</li><li>&middot; Support the sales and operations teams with scheduling insights and capacity planning</li><li>&middot; Team Leadership</li><li>&middot; Train, coach, and support movers and drivers on procedures, expectations, and safety</li><li>&middot; Foster a positive, accountable, and team-oriented culture</li><li>&middot; Participate in hiring decisions and performance evaluations</li></ul>Experience Required:<ul><li>&middot; 2+ years of experience in dispatch, logistics, transportation, or moving industry operations</li><li>&middot; Strong organizational and multitasking skills</li><li>&middot; Excellent communication and interpersonal abilities</li><li>&middot; Ability to make quick, informed decisions under pressure</li><li>&middot; Proficiency with scheduling software, GPS systems, and basic office tools</li><li>&middot; Valid C class driver&rsquo;s license</li></ul>Preferred:<ul><li>&middot; Experience in the moving &amp; storage industry</li><li>&middot; Knowledge of DOT regulations and compliance</li><li>&middot; Leadership or supervisory experience</li><li>&middot; Familiarity with CRM or moving-industry software (MoveHQ, SmartMoving, Supermove)</li></ul>Pay: $50,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Moving: 2 years (Required)</li></ul>License/Certification:<ul><li>Class C License (Required)</li></ul>Work Location: In person

Operations / Dispatch Manager

Join Dreiske Moving & Storage and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dreiske Moving & Storage

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Operations / Dispatch Manager