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Operations / Dispatch Manager

Overview
The Dispatch Manager oversees the daily coordination of crews, trucks, and job schedules to ensure efficient, on-time, and high-quality service. This role requires strong communication skills, excellent problem-solving abilities, and the ability to thrive in a fast-paced environment where priorities can shift quickly. The ideal candidate is detail-oriented, calm under pressure, and committed to delivering an exceptional customer experience.

Responsibilities

· Daily Dispatch & Scheduling
· Maximize all resources to fill out all possible job opportunities
· Create, manage, and adjust daily crew and truck schedules for local and long-distance moves
· Assign crews based on skill sets, job requirements, and availability
· Monitor job progress throughout the day and proactively resolve delays or issues
· Ensure DOT compliance for drivers, logs, and vehicle assignments
· Communication & Coordination
· Serve as the primary point of contact between office staff, movers, drivers, and customers
· Communicate job details, expectations, and updates clearly and promptly
· Support crews with real-time problem solving while maintaining professionalism and efficiency
· Operational Oversight
· Review job files, inventory sheets, and special instructions before dispatching crews
· Track equipment, truck maintenance needs, and moving supply levels
· Facility care: Buildings and grounds maintenance
· Warehouse management: working with the warehouse guys to keep things running smoothly and verifying that the warehouse is kept clean and orderly.
· Fleet: Organization of the trucks and trailers and making sure to communicate issues with the Mechanical team, including annual inspections etc.
· Ensure accurate documentation for billing, timekeeping, and job completion
· Customer Service
· Provide timely updates to customers regarding arrival windows, delays, or changes
· Handle escalations with empathy, clarity, and a solutions-focused approach
· Support the sales and operations teams with scheduling insights and capacity planning
· Team Leadership
· Train, coach, and support movers and drivers on procedures, expectations, and safety
· Foster a positive, accountable, and team-oriented culture
· Participate in hiring decisions and performance evaluations

Experience

Required:

· 2+ years of experience in dispatch, logistics, transportation, or moving industry operations
· Strong organizational and multitasking skills
· Excellent communication and interpersonal abilities
· Ability to make quick, informed decisions under pressure
· Proficiency with scheduling software, GPS systems, and basic office tools
· Valid C class driver’s license

Preferred:

· Experience in the moving & storage industry
· Knowledge of DOT regulations and compliance
· Leadership or supervisory experience
· Familiarity with CRM or moving-industry software (MoveHQ, SmartMoving, Supermove)

Pay: $50,000.00 - $65,000.00 per year

Benefits: