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Duff's Famous Wings

Assistant General Manager &ndash; Duff&rsquo;s Famous Wings (Sarasota, FL)Lead, Inspire, and Grow with a Legendary Brand!Duff&rsquo;s Famous Wings, a staple in the Buffalo-style wing scene for over 50 years, is expanding in Sarasota&mdash;and we&rsquo;re looking for an energetic, knowledgeable Assistant General Manager to lead our hospitality team! This is more than just a job&mdash;it&rsquo;s an opportunity to be part of a dynamic, fast-growing restaurant group known for excellence, legendary service, and award-winning wings.If you&rsquo;re a people-first leader who thrives in a fast-paced, high-volume environment and takes pride in delivering exceptional guest experiences, this role is for you.Deliver Legendary Hospitality &ndash; Set the tone for a welcoming, high-energy atmosphere where guests feel valued and want to return.Lead &amp; Develop a Winning Team &ndash; Recruit, train, and mentor a top-tier staff that consistently delivers warm, attentive service.Drive a Memorable Guest Experience &ndash; Maintain service excellence by observing floor operations, resolving issues quickly, and engaging with guests.Support Team &amp; Scheduling &ndash; Create schedules that support high performance and team morale, while maintaining labor goals.Uphold High Standards &ndash; Ensure cleanliness, safety, and compliance with health codes and brand policies in all guest-facing areas.Coordinate with BOH &ndash; Partner with the Kitchen Manager to ensure smooth communication and food quality from the kitchen to the table.Assistant General Manager &ndash; Key DutiesOperational Leadership - Oversee daily operations across front and back of house to ensure smooth service flow. - Support the General Manager in executing operational standards and company policies. - Open and close the restaurant; ensure readiness for service and proper end-of-day procedures. - Maintain consistent floor presence during peak hours to manage guest flow and service execution.Team Management &amp; Development - Recruit, train, and mentor team members to maintain high performance and morale. - Lead by example&mdash;promote teamwork, professionalism, and a positive work culture. - Conduct shift meetings, performance evaluations, and ongoing coaching for FOH and BOH staff. - Assist in scheduling to meet labor targets while ensuring adequate staffing during high-volume events.Guest Experience - Deliver an exceptional guest experience by ensuring hospitality standards are met and exceeded. - Interact with guests to build relationships and resolve concerns quickly and professionally. - Oversee service quality, speed, and consistency, particularly during sporting events and promotions.Financial &amp; Administrative Responsibilities - Assist the GM in monitoring financial performance including sales, labor, and cost of goods. - Track and analyze daily, weekly, and monthly sales reports to identify trends and opportunities. - Support inventory management, ordering, and vendor relations to maintain cost control. - Ensure accurate cash handling, deposits, and adherence to financial procedures.Compliance &amp; Safety - Maintain compliance with all health, safety, and alcohol regulations. - Ensure ServSafe, sanitation, and workplace safety standards are upheld. - Conduct routine facility inspections to ensure cleanliness, maintenance, and equipment functionality.Marketing &amp; Events - Support the planning and execution of marketing promotions, game-day events, and community partnerships. - Collaborate with the GM and marketing team to drive guest traffic and brand awareness. - Evaluate event performance and guest feedback for continuous improvement.Leadership Support - Act as GM-on-duty when the General Manager is offsite. - Provide consistent communication between departments to ensure alignment on goals. - Contribute ideas to improve operations, employee engagement, and overall profitability.Who You Are:<ul><li>Experienced Leader &ndash; 1+ years in an Assistant General Manager or supervisory role in a high-volume, full-service restaurant.</li><li>Hospitality-Driven &ndash; You create a friendly, engaging environment for both guests and staff.</li><li>Detail-Oriented Organizer &ndash; You manage floor plans, guest flow, and service execution with ease.</li><li>Excellent Communicator &ndash; Clear, positive, and professional with guests and team members alike.</li><li>Team Builder &ndash; Skilled in training, motivating, and managing FOH and BOH teams to achieve top performance.</li><li>Calm Under Pressure &ndash; You thrive in busy environments and can think on your feet.</li><li>Skilled in both Toast POS and Resy reservation systems</li></ul>Why Join Duff&rsquo;s Famous Wings?<ul><li>Be Part of an Iconic Brand &ndash; Duff&rsquo;s is a Buffalo staple with a cult following and rich tradition.</li><li>Opportunities for Growth &ndash; We&rsquo;re expanding, and leadership roles will grow with us.</li><li>Competitive Pay + Bonuses &ndash; We reward performance and leadership.</li></ul>Ready to Lead the Front Lines of Hospitality?If you're passionate about great service, team leadership, and working in a fun, high-energy environment, we want to hear from you.Apply now and let&rsquo;s make great things happen together.Job Type: Salary Pay: From $58,000 - $62,000Expected hours: 45 per weekJob Type: Full-timePay: $58,000.00 - $62,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Assistant General Manager

Join Duff's Famous Wings and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Duff's Famous Wings

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Assistant General Manager