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Duserve Facility Management

Please submit your application with subject line as for the Job applying for,and if you only MEET the requirements. Interested candidates may submit their CV, /Resume,passport, visa copy, notice period and salary expectations to Summary:The Travel Coordinator is responsible for ensuring efficient, cost-effective, and high-quality travel arrangements for Richemont employees. This role focuses on monitoring travel bookings made by staff, maintaining service quality standards, and acting as a point of contact for staff complaints and concerns related to travel services. The Travel Coordinator will not be directly responsible for booking travel.Key Responsibilities:<ul><li>Travel Monitoring & Quality Control:<ul><li>Monitor travel arrangements booked by staff members (via being copied on communications) to ensure compliance with company policy and employee needs.</li><li>Proactively identify potential issues or deviations from company travel policies in staff-booked travel.</li><li>Develop and implement service quality standards and metrics for travel services, focusing on the booking process and vendor performance.</li><li>Conduct regular audits of travel arrangements to ensure compliance with company policies and quality standards.</li><li>Gather feedback from employees on their travel experiences and use this information to improve service delivery.</li></ul></li><li>Serve as the primary point of contact for staff complaints and concerns related to travel services.</li><li>Investigate and resolve travel-related issues promptly and effectively, even when the booking was self-managed.</li><li>Document all complaints and resolutions in a clear and organized manner.</li><li>Escalate complex or unresolved issues to the appropriate stakeholders.</li><li>Policy Compliance:<ul><li>Ensure all travel arrangements comply with company travel policies and procedures.</li><li>Stay up-to-date on changes to travel policies and regulations.</li><li>Educate employees on travel policies and best practices.</li><li>Provide guidance and clarification to staff members regarding travel policies and booking procedures.</li></ul></li><li>Build and maintain strong relationships with travel vendors.</li><li>Evaluate vendor performance and provide feedback, even when staff members are booking directly.</li><li>Negotiate contracts and service agreements with vendors (though not directly booking).</li><li>Reporting and Analysis:<ul><li>Prepare regular reports on travel activity and service quality.</li><li>Analyze travel data to identify trends and opportunities for improvement.</li><li>Provide recommendations to management on ways to optimize travel services, including potential changes to self-booking policies or vendor selection.</li></ul></li><li>Experience:<ul><li>Experience in travel coordination, corporate travel management, or a related role is a added plus.</li><li>Experience in service quality control and complaint resolution.</li></ul></li><li>Skills:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Familiarity with travel booking systems</li><li>Strong organizational and time-management skills.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li></ul></li><li>Other:<ul><li>Ability to handle sensitive and confidential information with discretion.</li><li>Customer-focused attitude and a commitment to providing excellent service.</li></ul></li>

Travel Coordinator

Join Duserve Facility Management and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Duserve Facility Management

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Travel Coordinator