Qureos Mentor

Dusit Thani Mactan Cebu

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Maximizes occupancy and average rate at all time.
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 Closely coordinates room availability with the Director of Sales.
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 Maintains a good relationship with travel agents and tour operators.
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 Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
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 Answers inquiries pertaining to hotel policies and services.
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 Handles guest complaints professionally.
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 Arranges for special services.
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 Ensures high standards of service at all time.
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 Maintains good relationship with guests and staff.
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 Reviews arrival lists and pre-set the VIP guests with GM and EAM.
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 Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM.
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 Participates in yearly forecasting and budgeting with senior management.
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 Observes and analyzes competitive hotels.
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 Prepares reports as required.
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 Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.
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 Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
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 Analyzes revenue and expenses results monthly.
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 Assists in recruiting and selecting staff.
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 Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
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 Ensures daily manager log-book is maintained.
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 Reviews VIP and arrival lists.
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 Monitors credit policies and audits daily credit report on guest rooms where needed.
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 Holds monthly, staff meetings with minutes taken and submitted to concerned persons.
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 Develops employee recognition programs for his/her operating areas.
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 Complies with company policies and standards.
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 Ensures a high quality of secretarial service at the Business Center.
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 To be familiar with emergency procedures of the hotel.
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 Performs other duties as assigned by supervisor.
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 Interacting with clients, guests, and VIPs in the lobby. Making sure guests&rsquo; are satisfied with the hotel services and provide immediate resolutions or assistances.
 
 
 </li>
 </ul>
 
 Administrative Responsibilities
 
 
 
 <ul>
 <li>
 Acknowledges and screens daily work schedule.
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 <li>
 Conducts daily briefing and de-briefing to heads of concerned sections.
 </li>
 <li>
 Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
 </li>
 <li>
 Establishes two-way communication with related departments.
 </li>
 <li>
 Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
 </li>
 <li>
 Manages time effectively by meeting deadlines on time.
 </li>
 <li>
 Administers personnel action on leaves &amp; overtime requests, disciplinary actions and commendation.
 </li>
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 Completes the profit and capital expenditure budget effectively and timely.
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 <li>
 Identifies and solves problems in a professional manner.
 
 
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 </ul>
 
 Technical Responsibilities
 
 
 
 <ul>
 <li>
 Knows and understands the job description of all positions in his/her department and beware of others.
 </li>
 <li>
 Knows and understands policies relating to his/her department and others.
 </li>
 <li>
 Recognizes good quality products and presentation.
 </li>
 <li>
 Checks and improves all service standards established by the company.
 </li>
 <li>
 Supervises staff activities to maximize revenue and minimize costs.
 </li>
 <li>
 Provides assistance to the staff when required during peak periods.
 </li>
 <li>
 Maintains grooming standards for all personnel.
 </li>
 <li>
 Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
 </li>
 <li>
 Manages wastes by reducing and recycling the wastes, change staff behavior to carefully use all resources.
 
 
 </li>
 </ul>
 
 Commercial Responsibilities
 
 
 
 <ul>
 <li>
 Communicates effectively with guest, clients, business partners and employees.
 </li>
 <li>
 To be a good sales person to promote hotel&rsquo;s image and businesses.
 </li>
 <li>
 Participates community projects or activities in order to promote the hotel&rsquo;s image and cooperation to improve community relationship.
 
 
 </li>
 </ul>
 
 Human Resources Responsibilities
 
 
 
 <ul>
 <li>
 Coaches and counsels all staff when applicable.
 </li>
 <li>
 Evaluate objectively the performance of staff in his/her responsibilities.
 </li>
 <li>
 Provides training to all staff in his/her department regularly.
 </li>
 <li>
 Motivates staff to grow within the company.
 </li>
 <li>
 Develops him/herself to be better manager at all times.
 
 
 </li>
 </ul>
 RELATIONSHIP
 
 
 <ul>
 <li>
 Reports to Director of Rooms and works closely other department heads to ensure maximum guests satisfaction is delivered.
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 <li>
 Directs and supervises activities of the departments concurred
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 Coordinates with other managers to ensure smooth operations and all activities of the hotel.
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 Interacts with clients, guests, government officials, supplies, and other important
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 Individual in the community in promoting the hotel.
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 To be able to communicate with guests effectively and efficiently.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Minimum education of Bachelor degree in Hotel Management or relevant discipline.
 </li>
 <li>
 Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5 star class environment.
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 Knowledgeable in Front Office Operations.
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 Have excellent English communication skills both in written and spoken.
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 Possess professional disposition with excellent interpersonal skills.
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 </ul>
</div>

Front Office Manager

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Assists in maximizing room sales and revenue.
 </li>
 <li>
 Prepares guest name lists.
 </li>
 <li>
 Prepares for guest arrivals and departures.
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 Greets and addresses guests by name upon their check-in and check-out.
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 Assists guests while they are registering.
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 Assists guests with transportation arrangements, luggage, payment, etc.
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 Escorts guests to their rooms.
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 Informs Guest Service Attendants of guests&rsquo; room number.
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 Shows the room features and facilities to guests.
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 Assists and follows up guests&rsquo; requests and inquiries.
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 Recommends F&amp;B outlets and entertainments in the hotel to guests.
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 Briefs next shift personnel to hand over at the end of the shift.
 </li>
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 Provides information, directions and service based on the hotel standards and policies.
 </li>
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 Operates the Business Center in providing secretarial service and handles all requested documents and information.
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 Ensures a prompt delivery of mails and messages.
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 Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
 </li>
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 Controls and distributes guest room keys.
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 Strictly follows hotel and company standards and policies.
 </li>
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 Informs management regarding guest feedback or any unusual events.
 </li>
 <li>
 Is familiar with the emergency procedures of the hotel.
 </li>
 <li>
 Performs other duties as assigned by Shift Manager or FO Manager.
 
 
 </li>
 </ul>
 
 Administrative Responsibilities
 
 
 
 <ul>
 <li>
 Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel&rsquo;s expectation.
 </li>
 <li>
 Conducts daily briefing and de-briefing in the absence of the immediate supervisor
 </li>
 <li>
 Recommends corrective actions for unfavorable variances in job standards and budget commitment.
 </li>
 <li>
 Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
 </li>
 <li>
 Establishes two-way communication within and related departments.
 </li>
 <li>
 Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
 </li>
 <li>
 Prepares volume of business counts and revenue report for the concerned section
 </li>
 <li>
 Attends briefing and departmental meetings or as assigned by supervisor.
 </li>
 <li>
 Manages time effectively by meeting deadlines on time.
 </li>
 <li>
 Administers personnel action on leaves &amp; overtime requests, disciplinary actions and commendation as assigned by supervisor.
 </li>
 <li>
 Identifies and solves problems in a professional manner.
 
 
 </li>
 </ul>
 Assists others to ensure the operation is run smoothly and effectively
 
 
 
 Technical Responsibilities
 
 
 
 <ul>
 <li>
 Knows and understands the job description of all positions in the department and be able to perform the task as required.
 </li>
 <li>
 Knows and understands policies of the department well and can guide others to perform the job well.
 </li>
 <li>
 Recognizes good quality products and presentation
 </li>
 <li>
 Checks and improves all service standards established by the company
 </li>
 <li>
 Supervises staff activities to maximize revenue and minimize costs.
 </li>
 <li>
 Provides assistance to the staff when required during peak periods.
 </li>
 <li>
 Maintains grooming standards for all personnel
 </li>
 <li>
 Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
 </li>
 <li>
 Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
 </li>
 <li>
 Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.
 
 
 </li>
 </ul>
 
 Commercial Responsibilities
 
 
 
 <ul>
 <li>
 Communicates effectively with guest, clients, business partners and staff.
 </li>
 <li>
 To be a good sales person to promote hotel&rsquo;s image and businesses.
 </li>
 <li>
 Participates community projects or activities in order to promoting the hotel&rsquo;s image and cooperation to improve community relationship.
 
 
 </li>
 </ul>
 
 Human Resources Responsibilities
 
 
 
 <ul>
 <li>
 Coaches and counsels all staff when applicable
 </li>
 <li>
 Evaluates objectively the performance of staff in his/her responsibilities.
 </li>
 <li>
 Provides training to all staff in his/her department regularly.
 </li>
 <li>
 Motivates staff to grow within the company.
 </li>
 <li>
 Develops him/herself to be better supervisor/manager at all times.
 
 
 </li>
 </ul>
 RELATIONSHIP
 
 
 <ul>
 <li>
 Reports to Unit Manager concerned.
 </li>
 <li>
 Directs and supervises activities of subordinates.
 </li>
 <li>
 Coordinates with all concerned personnel to ensure that all activities are accomplished.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 JOB REQUIREMENT
 
 
 <ul>
 <li>
 Minimum education of Bachelor degree in Hotel Management or relevant degree.
 </li>
 <li>
 Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
 </li>
 <li>
 Have good English communication skills both in written and spoken
 </li>
 <li>
 Pleasant personality with good communication and interpersonal skills
 </li>
 </ul>
</div>

Front Desk Officer / Receptionist ( Arabic Speaker)

Join Dusit Thani Mactan Cebu and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dusit Thani Mactan Cebu

ABOUT_COMPANY

Front Office Manager

Front Desk Officer / Receptionist ( Arabic Speaker)