Qureos Mentor

Dusit Thani Mactan Cebu

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Performs professional and gracious guest service, as per Dusit standards and SOPs
 </li>
 <li>
 Supervises the service and cashiering operation of the Restaurant. Checks accuracy of all data in &ldquo;Cashier Balance Report&rdquo; against the actual invoices.
 </li>
 <li>
 Understands and ensures all the F&amp;B policies and procedures in service of food and beverage are implemented.
 </li>
 <li>
 Follows up and complies with the cleaning schedule established for the section.
 </li>
 <li>
 Maintains the sanitation standards in the Restaurant and ensures clean and wholesome ambiance in the area, controlling room temperature, ventilation and lighting effects.
 </li>
 <li>
 Receives special reservation for VIP in-room dining.
 </li>
 <li>
 Communicates effectively with guests, subordinates, immediate superior and other section heads.
 </li>
 <li>
 Attends daily F&amp;B briefing, weekly F&amp;B Meeting and all other training sessions and meetings required for the position.
 </li>
 <li>
 Promotes guest satisfaction in the outlet.
 </li>
 <li>
 Identifies and solves problems in the outlet in a professional manner.
 </li>
 <li>
 At the end of the day, if assigned, assists Restaurant/Outlet Manager to close the day and hand reports and cash revenue to Rooms &amp; Front Office manager/supervisor on duty.
 </li>
 <li>
 Familiarizes and monitors the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.
 </li>
 <li>
 Reports breakage and losses in the outlet and maintains the log book.
 </li>
 <li>
 If assigned completes a &ldquo;Shift Closing Report&rdquo; by completing the forms and file them together in sequence.
 </li>
 <li>
 Inspects and controls the sufficiency of operating equipment and supplies for service and cashiering.
 </li>
 <li>
 Monitors all efforts in the service to achieve the financial goals of the Restaurant.
 </li>
 <li>
 Makes sure that all Restaurant Servers handle payment and cashiering functions correctly and efficiently.
 </li>
 <li>
 Makes sure that house fund is counted and is accurately maintained
 </li>
 <li>
 Supervises staff activities to maximize revenue and minimize costs.
 </li>
 <li>
 Directs all service personnel assigned in the restaurant in performing their duties and responsibilities.
 </li>
 <li>
 Maintains grooming standards for all service personnel in the outlet.
 </li>
 <li>
 Trains, coaches and counsels waiters and service personnel effectively
 </li>
 <li>
 Evaluates objectively the performance of outlet&rsquo;s waiters and service personnel.
 </li>
 <li>
 Gives on-the-job training for restaurant service personnel.
 </li>
 <li>
 Performs other duties as assigned by Assistant Outlet Manager/ Outlet Supervisor.
 
 
 </li>
 </ul>
 
 Report Lines &amp; Communications
 
 
 
 <ul>
 <li>
 Reports to the Assistant Outlet Manager/ Outlet Supervisor.
 </li>
 <li>
 Directs and supervises the activities of the restaurant staffs.
 </li>
 <li>
 Coordinates with other outlet heads and kitchen section heads for reservations, special VIP arrangements and other activities in the Hotel.
 </li>
 <li>
 Coordinates with other departments to maximize smooth operation
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 JOB REQUIREMENT
 
 
 <ul>
 <li>
 At least High Vocational diploma in any discipline
 </li>
 <li>
 Minimum of 1-2 years in F&amp;B experience
 </li>
 <li>
 Good knowledge in the restaurant operation and high end service levels
 </li>
 <li>
 Have good English communication skills both in written and spoken
 </li>
 <li>
 Computer literate
 </li>
 <li>
 Pleasant personality with good communication and interpersonal skills
 </li>
 </ul>
</div>

Captain

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Serves food and beverage to guest according to prescribed service standards and procedures of room service with emphasis on speed and accuracy.
 </li>
 <li>
 Serves all accompaniments and condiments together with the food.
 </li>
 <li>
 Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
 </li>
 <li>
 Checks all trays and trolley in the station, table complements, flatware, glassware, linens, are clean and well set up.
 </li>
 <li>
 Familiarizes with all food and beverage items in the menu, items on promotions and daily special menu, its ingredients, method of preparation, portion size and presentation to be able to deliver ideal service maximizing guest satisfaction.
 </li>
 <li>
 Practices suggestive selling to boost food &amp; beverage sales, at the same time increase guest satisfaction.
 </li>
 <li>
 Assists the Restaurant Captain in the monthly and daily operating equipment inventory.
 </li>
 <li>
 Attends pre-meal briefing and de-briefing daily and the monthly F&amp;B Staff Meeting as well as other training sessions organized by hotel for staffs.
 </li>
 <li>
 Accomplishes and forwards captain order slip to the kitchen for orders of food and for drinks to the supervisor or efficiently and correctly key in order from POS. to the printer in the kitchen for orders.
 </li>
 <li>
 Confirms satisfaction with the guest, and informs supervisor or manager immediately in case of guest complains.
 </li>
 <li>
 Reports to the Restaurant Captain at the start of shift to receive necessary instructions for the shift, side duties assigned, floor assignment, menu changes, guest comments and complains.
 </li>
 <li>
 Reports any unusual incident, guest complains, lost and found, breakage and losses to the Service Supervisor.
 </li>
 <li>
 Generates higher revenue through up-selling techniques and skill.
 </li>
 <li>
 Conducts cashiering operation in a restaurant where self-cashiering functions and equipment are available and implemented.
 </li>
 <li>
 Checks accuracy of all charged items in the bill before presenting to the guests.
 </li>
 <li>
 Handles guest&rsquo;s bill and invoice in a good quality service manner.
 </li>
 <li>
 Provides assistance to co-employees within food &amp; beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel.
 </li>
 <li>
 Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge.
 </li>
 <li>
 Performs any other duties assigned by immediate superior which leads to guest satisfaction and profit for the Hotel.
 
 
 </li>
 </ul>
 
 Report Lines &amp; Communications
 
 
 
 <ul>
 <li>
 Reports to the Captain of the shift he or she is assigned.
 </li>
 <li>
 Communicates to guest in delivering product and services.
 </li>
 <li>
 Relates to co-employees in service and kitchen in performance of work and service to guests.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 
 Job Requirement
 
 
 
 <ul>
 <li>
 At least vocational diploma in any discipline.
 </li>
 <li>
 Minimum of 1 year in hospitality business. Fresh graduate is welcome
 </li>
 <li>
 Knowledgeable in various kinds of food and beverage.
 </li>
 <li>
 Have good English communication skills both in written and spoken
 </li>
 <li>
 Pleasant personality with good communication and interpersonal skills
 </li>
 </ul>
</div>

Waitress

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Assists in maximizing room sales and revenue.
 </li>
 <li>
 Prepares guest name lists.
 </li>
 <li>
 Prepares for guest arrivals and departures.
 </li>
 <li>
 Greets and addresses guests by name upon their check-in and check-out.
 </li>
 <li>
 Assists guests while they are registering.
 </li>
 <li>
 Assists guests with transportation arrangements, luggage, payment, etc.
 </li>
 <li>
 Escorts guests to their rooms.
 </li>
 <li>
 Informs Guest Service Attendants of guests&rsquo; room number.
 </li>
 <li>
 Shows the room features and facilities to guests.
 </li>
 <li>
 Assists and follows up guests&rsquo; requests and inquiries.
 </li>
 <li>
 Recommends F&amp;B outlets and entertainments in the hotel to guests.
 </li>
 <li>
 Briefs next shift personnel to hand over at the end of the shift.
 </li>
 <li>
 Provides information, directions and service based on the hotel standards and policies.
 </li>
 <li>
 Operates the Business Center in providing secretarial service and handles all requested documents and information.
 </li>
 <li>
 Ensures a prompt delivery of mails and messages.
 </li>
 <li>
 Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
 </li>
 <li>
 Controls and distributes guest room keys.
 </li>
 <li>
 Strictly follows hotel and company standards and policies.
 </li>
 <li>
 Informs management regarding guest feedback or any unusual events.
 </li>
 <li>
 Is familiar with the emergency procedures of the hotel.
 </li>
 <li>
 Performs other duties as assigned by Shift Manager or FO Manager.
 
 
 </li>
 </ul>
 
 Administrative Responsibilities
 
 
 
 <ul>
 <li>
 Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel&rsquo;s expectation.
 </li>
 <li>
 Conducts daily briefing and de-briefing in the absence of the immediate supervisor
 </li>
 <li>
 Recommends corrective actions for unfavorable variances in job standards and budget commitment.
 </li>
 <li>
 Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
 </li>
 <li>
 Establishes two-way communication within and related departments.
 </li>
 <li>
 Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
 </li>
 <li>
 Prepares volume of business counts and revenue report for the concerned section
 </li>
 <li>
 Attends briefing and departmental meetings or as assigned by supervisor.
 </li>
 <li>
 Manages time effectively by meeting deadlines on time.
 </li>
 <li>
 Administers personnel action on leaves &amp; overtime requests, disciplinary actions and commendation as assigned by supervisor.
 </li>
 <li>
 Identifies and solves problems in a professional manner.
 
 
 </li>
 </ul>
 Assists others to ensure the operation is run smoothly and effectively
 
 
 
 Technical Responsibilities
 
 
 
 <ul>
 <li>
 Knows and understands the job description of all positions in the department and be able to perform the task as required.
 </li>
 <li>
 Knows and understands policies of the department well and can guide others to perform the job well.
 </li>
 <li>
 Recognizes good quality products and presentation
 </li>
 <li>
 Checks and improves all service standards established by the company
 </li>
 <li>
 Supervises staff activities to maximize revenue and minimize costs.
 </li>
 <li>
 Provides assistance to the staff when required during peak periods.
 </li>
 <li>
 Maintains grooming standards for all personnel
 </li>
 <li>
 Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
 </li>
 <li>
 Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
 </li>
 <li>
 Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.
 
 
 </li>
 </ul>
 
 Commercial Responsibilities
 
 
 
 <ul>
 <li>
 Communicates effectively with guest, clients, business partners and staff.
 </li>
 <li>
 To be a good sales person to promote hotel&rsquo;s image and businesses.
 </li>
 <li>
 Participates community projects or activities in order to promoting the hotel&rsquo;s image and cooperation to improve community relationship.
 
 
 </li>
 </ul>
 
 Human Resources Responsibilities
 
 
 
 <ul>
 <li>
 Coaches and counsels all staff when applicable
 </li>
 <li>
 Evaluates objectively the performance of staff in his/her responsibilities.
 </li>
 <li>
 Provides training to all staff in his/her department regularly.
 </li>
 <li>
 Motivates staff to grow within the company.
 </li>
 <li>
 Develops him/herself to be better supervisor/manager at all times.
 
 
 </li>
 </ul>
 RELATIONSHIP
 
 
 <ul>
 <li>
 Reports to Unit Manager concerned.
 </li>
 <li>
 Directs and supervises activities of subordinates.
 </li>
 <li>
 Coordinates with all concerned personnel to ensure that all activities are accomplished.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 JOB REQUIREMENT
 
 
 <ul>
 <li>
 Minimum education of Bachelor degree in Hotel Management or relevant degree.
 </li>
 <li>
 Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
 </li>
 <li>
 Have good English communication skills both in written and spoken
 </li>
 <li>
 Pleasant personality with good communication and interpersonal skills
 </li>
 </ul>
</div>

Front Desk Officer / Receptionist ( Arabic Speaker)

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 
 Sale Role:
 
 
 
 <ul>
 <li>
 Be knowledgeable of;
 </li>
 <li>
 All hotel facilities/services, hours of operation.
 </li>
 <li>
 All guest room layouts, bed types, d&eacute;cor, appointments, and locations.
 </li>
 <li>
 Room availability for any given day.
 </li>
 <li>
 Restricted dates, rates and room types.
 </li>
 <li>
 All room rates, packages and promotions.
 </li>
 <li>
 Specific arrangements between hotel and travel agencies, corporate reservations center.
 </li>
 <li>
 Entertainment/special events scheduled in the hotel.
 </li>
 <li>
 Take personal responsibility for driving up selling, achieving set revenue targets by months.
 </li>
 <li>
 Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
 
 
 </li>
 </ul>
 
 Customer Service Role:
 
 
 
 <ul>
 <li>
 Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.
 </li>
 <li>
 Communicates effectively with all guests and colleagues.
 </li>
 <li>
 Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.
 </li>
 <li>
 Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
 </li>
 <li>
 Provide additional guest service such as: transportation, visa requests, restaurant reservations and tours.
 </li>
 <li>
 Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.
 
 
 </li>
 </ul>
 
 Administrative Role:
 
 
 
 <ul>
 <li>
 Adhere to all Dusit International Standard Operating Procedures.
 </li>
 <li>
 Maintaining high standards of data quality through regular data cleansing activities.
 </li>
 <li>
 Manage all reservation requests, changes, and cancellations in compliance with the hotel&rsquo;s business strategy.
 </li>
 <li>
 Reply to all guest requests within 24 hours of receipt.
 </li>
 <li>
 Ensure effective office administrative procedures that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies, as well as guest data privacy and security.
 </li>
 <li>
 Able and understand hotel policies for no-shows, cancellations, credit and pre-payment policies.
 </li>
 <li>
 Handle daily trace/follow up reports according to the requirements.
 
 
 </li>
 </ul>
 RELATIONSHIP
 
 
 <ul>
 <li>
 Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
 </li>
 <li>
 Maintain clear and complete booking correspondences in order to properly communicate with the Front Office team to achieve guest satisfaction.
 </li>
 <li>
 Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations
 </li>
 <li>
 Liaise with IT in report and faults on telephone lines or computer network.
 </li>
 <li>
 Proactively promote other sister properties of the Dusit Hotels and Resorts.
 </li>
 <li>
 Maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel
 
 
 </li>
 </ul>
 
 Technical Responsibilities
 
 
 
 <ul>
 <li>
 Knowledge of technical and managerial applications of the following systems and their utilization;
 </li>
 <li>
 Opera Property Management System (OPMS)
 </li>
 <li>
 Sabre SynXis CRS
 </li>
 <li>
 Serenata NetHotel Profile Management
 </li>
 <li>
 GDS Interface (GDS)
 </li>
 <li>
 Oasis Hospitality Software (PMS for China Properties)
 
 
 </li>
 </ul>
 
 Commercial Responsibilities
 
 
 
 <ul>
 <li>
 Maintains high level of effective communications with guests and colleagues.
 </li>
 <li>
 Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
 
 
 </li>
 </ul>
 
 Human Resources Responsibilities
 
 
 
 <ul>
 <li>
 Adheres to the grooming standard and the Hotel&rsquo;s policy and ensures that the reservations team follow the same.
 </li>
 <li>
 Maintains good relationship with his/her colleagues and other departments.
 </li>
 <li>
 Develops him/herself to be able to grow in the company.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 
 Job Requirement:
 
 
 
 <ul>
 <li>
 Minimum education of Bachelor degree in hotel management, Business Administration or relevant discipline.
 </li>
 <li>
 Minimum of 1 year in relevant experience in a similar capacity.
 </li>
 <li>
 Basic experience with OPMS and all related system and its day to day support.
 </li>
 <li>
 Good knowledge of Microsoft office programs.
 </li>
 <li>
 Enthusiastic and self-motivated, according to Dusit International&rsquo;s core values.
 </li>
 <li>
 Ability to communicate effectively and professionally written and spoken English.
 </li>
 </ul>
</div>

Reservations Agent

Join Dusit Thani Mactan Cebu and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Dusit Thani Mactan Cebu

About Company

Captain

Waitress

Front Desk Officer / Receptionist ( Arabic Speaker)

Reservations Agent