Waiter

Job Description

PRIMARY RESPONSIBILITIES:

• Answers the call and explains about menu items, making recommendations upon request. Provides the explanation or clarification of the items on the menus to promote the revenue of the outlet.
• Serves food and beverage to guests according to prescribed service standards and procedures with emphasis on speed and accuracy.
• Assists in setting up and taking down tables and chairs, ensures guest’s utmost convenience with food setting
• Checks with customers to ensure that they are enjoying their meals and takes action to correct any problems.
• Collects the food upon guests request or after a certain amount of time to ensure that food are not left outside the guest room and start giving bad odor or image.
• Cleans and maintains equipment, tools, fixtures, service area in station assigned.
• Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
• Familiarizes with all equipment in the outlet, the proper handling and usage.
• Works split shifts as assigned
• Responsible of mini bar replenishment and posting to POS.
• Provides assistance to co-employees within food & beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel.
• Reports any unusual incident, guest complains, lost and found, breakage and losses to the Room Service Supervisor.
• Generates higher revenue through up-selling techniques and skill.
• Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge.
• Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel
  
  

Report Lines & Communications

• Reports to the Assistant Room Service Manager/ Room Service Supervisor.
• Relates to co-employees within service, kitchen and other department in the performance of his/her job.
  
  

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

JOB REQUIREMENT

• Minimum education of Vocational diploma in any discipline.
• Minimum of 1 year in hospitality business. Fresh graduate is welcome
• Knowledgeable in various kinds of food and beverage.
• Have excellent English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills