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DYNAMIC SOLUTIONS

Customer Support Representative (Night Shift)We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be responsible for managing customer interactions, resolving queries, and ensuring a positive customer experience across multiple channels.Key Responsibilities<ul><li>Handle customer interactions via phone, email, and live chat</li><li>Resolve customer queries efficiently while maintaining professionalism</li><li>Follow up with customers to ensure issue resolution and satisfaction</li><li>Maintain accurate records of interactions in CRM systems</li><li>Collaborate with internal teams for timely issue resolution</li><li>Identify upselling and cross-selling opportunities</li><li>Collect and report customer feedback to improve services</li></ul>Requirements<ul><li>Minimum Intermediate (FA/FSc/ICom or equivalent)</li><li>At least 6 months of customer service or call center experience</li><li>Strong communication and interpersonal skills</li><li>Basic technical troubleshooting ability</li><li>Proficiency in Microsoft Excel or Google Sheets</li><li>Strong problem-solving and customer-handling skills</li><li>Willingness to work in night shifts / rotational shifts</li></ul>Preferred Skills<ul><li>Experience with CRM tools (Salesforce, HubSpot, or similar)</li><li>Experience handling international customers (US/UK market preferred)</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Growth and career development opportunities</li><li>Supportive and collaborative work environment</li><li>Performance-based incentives</li></ul>Job Details<ul><li>Location: Garden Town, Lahore (On-site)</li><li>Shift: Night Shift</li><li>Job Type: Full-Time</li><li>Send your resume to: careers@dynamicsols.com</li><li>Garden Town, Lahore (On-site)</li><li>Full-Time</li></ul>Work Location: In person

Customer Support Representative (Night Shift)

Join DYNAMIC SOLUTIONS and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DYNAMIC SOLUTIONS

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Customer Support Representative (Night Shift)