Customer Support Representative (Night Shift)

Customer Support Representative (Night Shift)

We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be responsible for managing customer interactions, resolving queries, and ensuring a positive customer experience across multiple channels.

Key Responsibilities

• Handle customer interactions via phone, email, and live chat
• Resolve customer queries efficiently while maintaining professionalism
• Follow up with customers to ensure issue resolution and satisfaction
• Maintain accurate records of interactions in CRM systems
• Collaborate with internal teams for timely issue resolution
• Identify upselling and cross-selling opportunities
• Collect and report customer feedback to improve services

Requirements

• Minimum Intermediate (FA/FSc/ICom or equivalent)
• At least 6 months of customer service or call center experience
• Strong communication and interpersonal skills
• Basic technical troubleshooting ability
• Proficiency in Microsoft Excel or Google Sheets
• Strong problem-solving and customer-handling skills
• Willingness to work in night shifts / rotational shifts

Preferred Skills

• Experience with CRM tools (Salesforce, HubSpot, or similar)
• Experience handling international customers (US/UK market preferred)

What We Offer

• Competitive salary package
• Growth and career development opportunities
• Supportive and collaborative work environment
• Performance-based incentives

Job Details

• Location: Garden Town, Lahore (On-site)
• Shift: Night Shift
• Job Type: Full-Time
• Send your resume to: careers@dynamicsols.com
• Garden Town, Lahore (On-site)
• Full-Time

Work Location: In person