Customer Support Representative (Intern)

Job Summary

We are looking for a motivated and customer-focused CSR Intern to join our Customer Support team. This internship offers hands-on experience in handling customer inquiries, resolving issues, and learning professional communication skills while supporting daily customer service operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Assist customers with product or service information.
• Record and update customer interactions in the CRM system.
• Escalate complex issues to senior team members when necessary.
• Follow up with customers to ensure issues are resolved.
• Maintain accurate records of customer feedback and complaints.
• Support the team in achieving customer satisfaction goals.
• Perform other administrative and customer support tasks as assigned.

Requirements

• Currently pursuing or recently completed a Bachelor's degree (Business, Marketing, Communications, or a related field preferred).
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Basic computer proficiency (MS Office, Google Workspace).
• Willingness to learn CRM tools and customer support processes.
• Positive attitude, patience, and a customer-first mindset.
• Ability to work independently and as part of a team.

Pay: Up to Rs30,000.00 per month

Work Location: In person